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'title_for_layout' => 'Sanctuary Front Desk Agent at Kiawah Island Golf Resort',
'metatag_description' => 'Sanctuary Front Desk AgentKiawah Island Golf Resort at Proven',
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'title' => 'Sanctuary Front Desk Agent',
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'description' => '<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div>
<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Skills:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div>
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<div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div>',
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content="Overview:
Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.Reports To:
· Front Desk Supervisor
· Assistant Front Office Manager
· Front Office Manager
· Rooms Division Manager
Qualifications:
· High school degree
· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel
· Ability to communicate clearly with proper grammar in English
· CPR certification (may be required after employment)
· High aptitude for computer programs
· Excellent organization habits
· Effective conflict resolution skills
· Professional and cooperative demeanor
· Positive and energetic attitude
Skills:
· Ability to work productively with minimal supervision, appropriately employing initiative
· Ability to prioritize tasks effectively and utilize time efficiently
· Ability to focus and conscientiously follow through on details
· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous
· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information
· Ability to insightfully utilize knowledge of Charleston and surrounding areas
· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions
· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace
· Ability to execute job responsibilities cooperatively as a team member
· Ability to address multiple tasks simultaneously, maintaining control and organization
Responsibilities:
· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations
· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork
· Promptly and appropriately greet Sanctuary guests and visitors
· Accurately check guests into and out of the hotel in accordance with established standards and guidelines
· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation
· Maintain discretion and security for the hotel and guests
· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities
· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities
· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations
· Appropriately answer and accurately respond to or route telephone calls
· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs
· Maintain awareness of groups, including reservation details and scheduled activities
· Respond to security and emergency situations in accordance with established Sanctuary guidelines
· Comply with procedures and requirements established in the Front Office Manual
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations."/>
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<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Skills:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
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<div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div>",
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<h1>Sanctuary Front Desk Agent</h1>
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Kiawah Island Golf Resort </p>
<div class="date-location">Jul 16, 2015 - Charleston</div>
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<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div>
<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Skills:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div> </div>
</div>
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'title' => 'Spa Front Desk Manager - Sanctuary Spa',
'description' => 'Kiawah Island Golf Resort consistently ranks as one of the country's top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. <br><br><b>Benefits:</b> <br><ul> <li> <b>Salary Position</b> </li> <li> Dependable schedule </li> <li> Medical, Dental, Vision, 401(k) options </li> <li> Employee Meal Program </li> <li> Discounts on Golf, Tennis, Accommodations, Dining & More </li> <li> Work in Paradise! </li></ul><br> The Spa Front Desk Manager will be directly responsible for the Spa Front Desk Agents and Spa Attendant Staff. <br><br><b>Primary responsibilities will also include the following:</b><br><ul> <li> Customer service: Develop strong relationships with clients and effectively manage customer service issues. </li> <li> Oversee spa reception and spa attendant staff: Recruit, interview, hire, coordinate training, schedule, motivate, coach, perform standards tests on a daily basis and performance evaluations annually, maintain an ongoing training program, re-certify staff on an annual basis, perform 30, 60 and 90 day evaluations on all new hires, hold team meetings, schedule transportation for international employees, develop leadership within team, and conduct terminations. </li> <li> Maintain facility: Conduct daily evaluations of spa appearance, schedule maintenance, ensure that hygiene and cleanliness standards are maintained by all staff, and ensure that safety policies and procedures are followed by all staff, ensure that all equipment is current and in perfect working condition. </li> <li> Financial Responsibility: Adhere to budget in all purchasing requests; monitor the monthly Profit and Loss Statement, complete weekly payroll and manage time edits daily. </li> <li> Participates in the development of SOP's. </li> <li> Participates on the Resort Orientation Panel. </li> <li> Helps lead Sanctuary Orientation in the absence of the Spa Director and Spa Manager. Will serve as Spa Manager on Duty, including preparing and leading line-ups, addressing guest challenges, conducting daily standards tests on all staff, and disciplinary actions. </li></ul><br> <b>Additional Responsibilities:</b><br><ul> <li> Attend all required weekly and monthly management and operations meetings. </li> <li> Handle VIP bookings. </li> <li> Advise front desk, spa attendants, and providers on any policy changes, or other pertinent information. </li> <li> Should be ready to assist at any time to ensure optimum service to our guests. </li> <li> Assist with the requirements of the front desk and spa attendant staff. </li> <li> Be present with staff on a daily basis. </li> <li> Responsible for maintaining a clean and safe work environment at all times. </li> <li> Develop and deliver presentations internally and externally. </li> <li> Perform and assist with other duties as requested or assigned.</li></ul><br><b>Education & Experience:</b><br><ul> <li> At least one year experience at a luxury resort spa preferred. </li> <li> Past supervisory/ management experience strongly preferred. </li><li>Computer proficiency as well as proficiency with Microsoft Word, Excel and Power Point.</li> <li> High school and college graduate.</li></ul><br> <b>Knowledge and Skills:</b><br><ul> <li> Excellent guest service in approaching guests and employees. </li> <li> Strong interpersonal, networking, and verbal communication with a diverse array of people, i.e., personnel, guests, vendors, management, and executives using poise, tact, and diplomacy. </li> <li> Excellent decision making skills with the ability to work independently. </li> <li> Ability to manage and motivate team members. </li> <li> Ability to manage multiple projects and meet deadlines while remaining on task despite interruptions. </li> <li> Must be detail oriented, able to evaluate problems, and find solutions for all possible situations. </li> <li> Warm, enthusiastic manner, with excellent interpersonal skills and a hospitable personal manner. </li> <li> Ability to communicate and problem solve with customers and staff. </li> <li> Ability to effectively and efficiently supervise the staff and spa operation with minimal supervision. </li> <li> Excellent presentation, written & communication skills. </li> <li> Impeccable organizational skills. </li> <li> Team player who is willing to work outside of the outlined job responsibilities. </li> <li> Able to work all hours, all shifts to include evenings, weekends, and holidays.</li></ul><b>Essential physical Requirements:</b><ul> <li> Must be able to lift minimum weight of 20lbs. Capable of working consecutive hours without sitting down.</li></ul> <br> <br> The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to ...@KiawahResort.com.<br> <br><strong>Other details</strong><br> <ul> <li> Pay Type Salary</li> </ul> <br><br>Apply Now',
'post_date' => '2023-06-01T01:33:29Z'
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'Employer' => array(
'company_name' => 'Relais & Ch teaux'
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'city' => 'Charleston',
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'url' => 'https://www.jobs2careers.com/click.php?jid=6622cf30394c73ecbb61d7851&ri=995ab71b26a146eea38297dc219ce617&job_loc=Charleston%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AlMLKBsSdt7IRq8az%253AQAwGDhNxoE5LMaNxGk8Luw%253D%253D%253A%252BZFKsFE9MVdEqzzB09u3mu1%252BExnJY1iDDHqYTfOyFgPzODxdD67aoxkdizw5AQH6WfbTIqE%252B%252ByJgI8DvTwMSGuKKdrOe1X%252Fax1j7D18mQ8M%252BjHlMHlweJw%253D%253D&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-27634835659/',
'title' => 'Front Desk Agent - Planters Inn',
'description' => '<strong>Company Description</strong> <br><br>Holding court in the very heart of Charleston's famed Historic District, the 64-room Planters Inn is the city's iconic grande dame hotel. Uniformed doormen welcome every arrival, ushering guests into a sanctuary of elegant style and genteel service inside the gloriously restored circa 1844 building. Soaring ten-foot ceilings, dozens of working fireplaces, and a stunning collection of antiques and Baker Historic Charleston dcor, including a sumptuous four poster bed in every guest room, create a luxurious ambiance described by Travel + Leisure magazine as "akin to an overnight with well-to-do friends in their old Charleston mansion." There's also more to Planters Inn than meets the eye: A hidden courtyard illuminated by flickering carriage lanterns provides a beguiling entry to Peninsula Grill, the city's foremost dining experience. <br><br><strong>Job Description</strong> <br><br>Provides professional, attentive, and efficient service to guests throughout the entire check-in and check-out process in order to exceed guests' expectations. <br> <ul><li>Welcomes every guest on arrival at the hotel in a professional manner, executing all brand standards during the check-in process. </li> <li>Registers guests to the hotel, verifying reservation, address and credit information and then assigns rooms. </li> <li>Books reservations for guests that call or approach the front desk. </li> <li>Accepts payments. Processes cash and credit card transactions according to established policies and procedures. </li> <li>Maintains a house bank. Prepares accurate report of receipts and makes daily deposit. </li> <li>Checks guests out of the hotel at the completion of their stay. </li> <li>Responds to guests' requests promptly. Promotes hotel's services, facilities and outlets and provides guests with directions and information on local attractions and restaurants. </li> <li>Resolves minor guest complaints promptly and professionally. Follows up to ensure guest satisfaction. Informs supervisor of major issues. </li> <li>Will also be responsible for helping with guest reservations and sales </li></ul><strong>Qualifications</strong> <ul> <li>High school diploma or equivalent </li> <li>Previous customer service experience </li> <li>Guest Reservation and Sales Experience preferred </li></ul><br><br><strong>Additional Information</strong> <br><br>All your information will be kept confidential according to EEO guidelines.',
'post_date' => '2023-06-01T00:35:12Z'
)
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'url' => 'https://www.jobs2careers.com/click.php?jid=6645797ddc2c73ecbd1ab35b1&ri=995ab71b26a146eea38297dc219ce617&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AhCk0W%252F%252BAJoZ0mGNI%253AcaRAkIfVkH%252BaQohiaVeGNg%253D%253D%253AkGGQfcv4D5HqfyQbaNtWHFZ5CC%252B%252BqIo9PamzhnbgbKfaGMTD5Kzwp1qOm8ZAZygPBqA808fZYwYBR95BPOl6K%252Bc6ro2SPZ%252FX7CKoJ81QOt%252BsmpH6AXYLkh76i1WuU8457V3%252BarrAj%252BWUCLlN&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-27532789141/',
'title' => 'Spa Front Desk Agent',
'description' => '<b>Check out our world class Spa on YouTube!</b> The Spa at The Sanctuary<br><br><b>WHAT YOU'LL GET:</b> <br><ul> <li> <b>HIRING IMMEDIATELY!</b> </li> <li> <b>Free parking!!</b> </li> <li> <b>Health, Dental, 401k & More!</b> </li> <li> <b>Paid Time Off</b> </li> <li> <b>Resort Benefits such as $15 Golf!</b> </li> <li> <b>Work in paradise!!</b> </li> <li> <b>Committed to the continuous development and retention of our Team!</b> </li></ul><br> <b>RESPONSIBILITIES</b> <br><ul> <li> Graciously tend to the needs of spa guests and anticipate requests. </li> <li> Create an environment that facilitates a welcoming, enjoyable Spa experience. </li><li>Members of the Spa team become proficient in multiple hospitality functions and gain valuable experience that can lead to advancement throughout the resort. </li> <li> Work to achieve complete knowledge of all spa & salon treatments, spa packages and retail available. </li> <li> Must be able to communicate with guests in a courteous, professional manner. </li> <li> Will accurately schedule spa appointments while providing guidance and recommendations for spa services. </li><li>Have the ability to multitask and answer incoming phone calls, promptly respond to emails, as well as assist guests with check-in and check-out procedures, including addressing spa charges. </li> <li> Responsible for setting up the Spa in the morning and shutting down in the evening. </li> <li> Will also assist Lock Room Spa Team with keeping the locker room and facilities clean and in pristine condition. </li> <li> Work in a supportive, cooperative and pleasant manner with guests, colleagues and management. </li> <li> Basic knowledge of resort activities is required to ensure timeliness of department needs that would be outlined by supervisor. </li> <li> Work productively with minimal supervision, appropriately employing initiative. </li> <li> Perform all other tasks and duties as determined necessary by management. </li> <li> Uphold the core values and policies and procedures of the resort. </li> <li> All other duties, as assigned. </li></ul><br> <b>QUALIFICATIONS</b> <br><ul> <li> High school diploma, or equivalent vocational training certificate, required. College degree - ideally in Hospitality or Travel and Tourism - is preferred. </li> <li> Previous guest service experience in a luxury spa, hotel or resort setting is preferred, but not required. </li> <li> Basic computer proficiency and excellent phone etiquette / verbiage required. </li> <li> Must be able to work both independently and in a team environment. </li> <li> Good to Excellent communication skills in English, both verbal and written, required. </li> <li> Must be able to pass a background check. </li> <li> Must be someone who appreciates the opportunity to be of service to others as one of the main responsibilities of this role is to offer assistance to all guests who enter the Spa. </li> <li> Must have reliable transportation to and from the resort. </li> <li> Must be flexible and be open to working morning / afternoon / evening shifts, as well as weekends. </li></ul><br> <b>ESSENTIAL PHYSICAL REQUIREMENTS</b> <br><ul> <li> Must be able to lift minimum weight of 35 lbs. across short-medium distances. </li> <li> Must physically be able to transport linen(s) by pushing and pulling bins, and remain standing for a vast majority of that shift. </li> <li> Must be able to work on site due to daily needs of the job requirements.</li></ul><br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to ...@KiawahResort.com.<br> <br><strong>Other details</strong><br> <ul> <li> Pay Type Hourly</li> </ul> <br><br>Apply Now',
'post_date' => '2023-05-31T13:18:00Z'
)
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'company_name' => 'Kiawah Island Golf Resort'
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'url' => 'https://www.jobs2careers.com/click.php?jid=66a213b6258c73ecb36c1fe41&ri=995ab71b26a146eea38297dc219ce617&job_loc=Charleston%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253A9qBIXphXlwlmXUiv%253AQO%252FgChvNGgHzCYAFBpuzSQ%253D%253D%253AR6FMg9QRWFnPzvVuSqh3WoxXEAk33Od%252FVJRJYsDrq0gjFCpvpKhg5btTGr7q77nAZNGW%252BE8Q9JoP3bQ8I27RxiH6D2vF%252FJ6r0jt6cFtgMC5XqvG8MGYAY%252BFFbOtgUjkVcuEiCKtKzn%252B2BQDw&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-27500370156/',
'title' => 'Front Desk Agent - The Sanctuary*',
'description' => '<b>WHAT YOU'LL GET:</b> <br><ul> <li> <b>HIRING IMMEDIATELY!</b></li> <li> <b>Health, Dental, 401k & More</b></li> <li> <b>Paid Time Off</b> </li> <li> <b>Resort Benefits such as $15 Golf</b></li> <li> <b>Work in paradise!</b></li> <li> <b>Committed to the continuous development and retention of our Team!</b></li></ul><br> <b>RESPONSIBILITIES</b><br><ul> <li> Responsible for patiently resolving guests' concerns and graciously complying with their needs. </li> <li> Responsible for proactively delivering the utmost level of customer service to guests and visitors. </li> <li> Responsible for maintaining control and organization within the Front Office. </li> <li> Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests' needs and preferences, as well as property situations. </li> <li> Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork. </li> <li> Promptly and appropriately greet guests and visitors. </li> <li> Accurately check guests in to and out of the hotel, in accordance with established standards and guidelines. </li> <li> Demonstrate comprehensive knowledge of Resort rooms, services, and facilities, including personnel, features, and hours of operation. </li> <li> Maintain discretion and security for the hotel and guests. </li> <li> Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations. </li> <li> Appropriately answer and accurately respond to, or route, telephone calls. </li> <li> Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs. </li> <li> Maintain awareness of groups, including reservation details and scheduled activities. </li> <li> Respond to security and emergency situations according to Resorts Safety protocols. </li> <li> Comply with procedures and requirements. </li> <li> Work productively with minimal supervision, appropriately employing initiative. </li> <li> Prioritize tasks effectively and utilize time efficiently. </li> <li> Focus and conscientiously follow through on details. </li> <li> Actively listen and appropriately respond to guests' inquiries and complaints, always remaining composed and courteous. </li> <li> Grasp and productively employ familiarity with KIGR features and information. </li> <li> Insightfully utilize knowledge of Charleston and surrounding areas. </li> <li> Remain calm and work well under pressure; in circumstances of change, make quick and appropriate decisions. </li> <li> Communicate professionally and formally, but with genuine empathy and sincere Southern grace. </li> <li> Multitask and maintain control and organization throughout the day. </li> <li> Uphold the core values and policies & procedures of the resort. </li> <li> All other duties, as assigned.</li></ul><br> <b>QUALIFICATIONS </b><br><ul> <li> High school diploma or equivalent. </li> <li> Hospitality management education, or at least one year of front desk experience preferred; preferably with a four star / four diamond or higher rated hotel. </li> <li> Effective conflict resolution skills, professional and cooperative demeanor, and positive and energetic attitude are imperative. </li> <li> Must possess a passion for providing extraordinary service. </li> <li> Must be able to work both independently and in a team environment. </li> <li> Good to excellent communication skills in English both verbal and written </li> <li> Must be able to pass a background check.</li></ul><br> <b>ESSENTIAL PHYSICAL REQUIREMENTS</b> <br> <br><ul> <li> Must be able to lift minimum weight of 30 lbs. across short-medium distances. </li> <li> Must be able to stand for the entirety of shift while reaching, bending and stooping as needed. </li> <li> Must be able to work on site due to daily needs of the job requirements. </li></ul><br><br>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to ...@KiawahResort.com.<br> <br><strong>Other details</strong><br> <ul> <li> Pay Type Hourly</li> </ul> <br><br>Apply Now',
'post_date' => '2023-05-27T13:27:31Z'
)
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(int) 4 => array(
'Employer' => array(
'company_name' => 'Wild Dunes Resort'
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'city' => 'Isle Of Palms',
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'url' => 'https://www.jobs2careers.com/click.php?jid=66075309b88c73ecb938141d1&ri=995ab71b26a146eea38297dc219ce617&job_loc=Isle+Of+Palms%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253A6KmHG8IEypy4GPVT%253An%252F4AJT9Sk88sFK%252BzpQdV%252Fw%253D%253D%253Ax9O23%252FEb0XJd6f4yPFh0t2SQx4eHwOYYkt2wBeNtxDuVtzKI%252Bm%252BObHpzZ2rkeMt%252BrVF4PUCcPF7joi9KfEhPqQHxogfWZjRMZDYJivLhkEEpJTUtNqcVbBD34jTyDh8Ds7gdvsc7MFpW0VL%252B&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-27597626963/',
'title' => 'ISLAND RESORT RESTAURANT BARTENDER',
'description' => '<div><div>Summary<div><p><span>Summary:</span><span> </span><span>The Bartender is responsible for mixing and serving drinks to guests. S/he will ensure legal age limits for all alcohol consumption. </span><span>The Bartender assists in maintaining the AAA Four Diamond Standards. </span><span>The Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!</span></p><p> </p><p><span>We are looking for Bartenders to join our poolside restaurant team and the Rooftop bar, In room dining, and the Lobby restaurant/bar!</span></p><p><span>Full Time, Part Time, and Seasonal positions available! </span></p><p><span>Competetive Pay and Benefits for Full and Part time colleagues! </span></p><div><span> </span></div><div><span>Essential job Functions:</span></div><ul><li><span>Maintains a commitment to customer service and guest satisfaction</span></li><li><span>Mixes ingredients to prepare cocktails and other beverages according to recipe</span></li><li><span>Maintains cleanliness of walk-ins and reach-ins</span></li><li><span>Adheres to all Wild Dunes Resort policies</span></li><li><span>Ensures cleanliness of bar and glassware</span></li><li><span>Takes food and beverages orders, using POS system to ring items in</span></li><li><span>Ensures opening, ongoing and closing side work is complete and signed off by a manager on duty</span></li><li><span>Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change</span></li><li><span>Ensures end of shift bank is balanced with appropriate procedures followed in daily drop</span></li><li><span>Obtains credit cards to begin tabs</span></li><li><span>Must ensure bookkeeping and proper payment is received</span></li><li><span>Maintains season liquor, beer and wine pars</span></li><li><span>Responsible for daily requisition completion</span></li><li><span>Properly reports tips and hours at the end of each shift using the proper documents for recording</span></li><li><span>Ensures supplies/ingredients are properly stocked before, during and after shift</span></li><li><span>Checks identification to verify age requirements for alcohol purchase/consumption</span></li><li><span>Offers menu advise and suggestions to guests</span></li><li><span>Assists the restaurant team as needed</span></li><li><span>Maintains a strong knowledge of beverage trends</span></li><li><span>Attends monthly mandatory department meeting and appropriate resort and division meetings</span></li><li><span>Resolves guest issues promptly and with great care and effectiveness</span></li><li><span>Provides general resort information for guests</span></li><li><span>Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest</span></li><li><span>Maintains an up to date working knowledge of all resort amenities as well as any special events</span></li><li><span>Interacts with resort staff in a professional manner, assisting other departments with necessary information</span></li><li><span>Up sells other resort services and amenities to guests</span></li><li><span>Always maintains a professional demeanor and attitude</span></li><li><span>Communicates all pertinent information to the restaurant team</span></li><li><span>Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.</span></li><li><span>Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.</span></li><li><span>Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.</span></li><li><span>Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards</span></li><li><span>Remains alert, courteous and helpful to the guests and colleagues at all time</span></li></ul><div><span> </span></div><p><span>Colleague is held accountable for all duties of this job and other duties as assigned.</span></p><p> </p></div>Qualifications<div><p></p><div><span>Experience & Education:</span></div><ul><li><span>High school education required</span></li><li><span>At least one year resort server experience preferred</span></li><li><span>At least one year food & beverage experience preferred</span></li><li><span>At least six months experience with POS systems preferred</span></li><li><span>At least one year bartending experience preferred</span></li><li><span>At least one year of customer service experience required</span></li></ul><div><span> </span></div><div><span>Job Requirements:</span></div><ul><li><span>Must be authorized to work in the United States</span></li><li><span>Must be at least 21 years of age</span></li><li><span>Must be able to read, write and speak English</span></li><li><span>Must be able to work well under pressure</span></li><li><span>Must be able to accurately follow instructions, both verbally and written</span></li><li><span>Must be highly detailed orientated</span></li><li><span>Must be able to work in a fast paced environment</span></li><li><span>Must have excellent listening skills</span></li><li><span>Must possesses excellent communication skills</span></li><li><span>Must be professional in appearance and demeanor</span></li><li><span>Must always ensure a teamwork environment</span></li><li><span>Ability to work a flexible schedule that may include evenings, weekends and holidays</span></li><li><span>Must have the ability to deal effectively and interact well with the guests and Colleagues</span></li><li><span>Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner</span></li><li><span>Must have a passion for creating an exceptional experience for all guests</span></li></ul><div><span> </span></div><p><span>Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.</span></p><div><span> </span></div><span><br /></span><div><span>Working Conditions:</span></div><ul><li><span>Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.</span></li><li><span>Must be able to frequently lift and carry up to 25 lbs at shoulder height</span></li><li><span>Must be able to frequently lift and carry up to 50 lbs;</span></li><li><span>Must be able to bend, squat, push and pull frequently;</span></li><li><span>Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.</span></li></ul><div><span> </span></div><p><span>The physical demands described here are representative of those that must be met by an Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><div><span> </span></div><p><span>Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.</span></p><p><span></span></p></div><div>APPLY</div></div><div><div>APPLY<div> </div></div></div></div>More detail about Wild Dunes Resort, please visit',
'post_date' => '2023-06-01T00:09:26Z'
)
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'description' => '<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div>
<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Skills:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
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<div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div>
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content="Overview:
Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.Reports To:
· Front Desk Supervisor
· Assistant Front Office Manager
· Front Office Manager
· Rooms Division Manager
Qualifications:
· High school degree
· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel
· Ability to communicate clearly with proper grammar in English
· CPR certification (may be required after employment)
· High aptitude for computer programs
· Excellent organization habits
· Effective conflict resolution skills
· Professional and cooperative demeanor
· Positive and energetic attitude
Skills:
· Ability to work productively with minimal supervision, appropriately employing initiative
· Ability to prioritize tasks effectively and utilize time efficiently
· Ability to focus and conscientiously follow through on details
· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous
· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information
· Ability to insightfully utilize knowledge of Charleston and surrounding areas
· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions
· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace
· Ability to execute job responsibilities cooperatively as a team member
· Ability to address multiple tasks simultaneously, maintaining control and organization
Responsibilities:
· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations
· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork
· Promptly and appropriately greet Sanctuary guests and visitors
· Accurately check guests into and out of the hotel in accordance with established standards and guidelines
· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation
· Maintain discretion and security for the hotel and guests
· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities
· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities
· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations
· Appropriately answer and accurately respond to or route telephone calls
· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs
· Maintain awareness of groups, including reservation details and scheduled activities
· Respond to security and emergency situations in accordance with established Sanctuary guidelines
· Comply with procedures and requirements established in the Front Office Manual
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
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<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
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<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
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<h1>Sanctuary Front Desk Agent</h1>
<p class="small-bottom-border">
Kiawah Island Golf Resort </p>
<div class="date-location">Jul 16, 2015 - Charleston</div>
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<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div>
<div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div>
<div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Skills:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div>
<div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div>
<div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div>
<div style="margin: 0in 0in 0pt;"> </div>
<div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div> </div>
</div>
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