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Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Skills:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div>', 'unique_name' => '', 'created_date' => '2015-07-16 17:05:17' ), 'Employer' => array( 'lat' => '32.69129944', 'lon' => '-80.09120178', 'id' => '13648', 'company_name' => 'Kiawah Island Golf Resort', 'company_logo' => 'w1436376060922321013_small.jpg', 'simple_posting_process' => '1', 'user_id' => '258273', 'zipcode' => '29455', 'city' => 'Kiawah Island', 'street_address' => '1 Sanctuary Beach Dr', 'street_address2' => '', 'state' => 'SC' ), 'UtZipcode' => array( 'zipcode' => '29455', 'city' => 'Johns Island', 'state_prefix' => 'SC' ), (int) 0 => array( 'hasApplied' => false, 'is_favorite' => false ) ), 'is_swinomish' => false, 'is_hiring' => (int) 2, 'page' => '', 'success' => (int) 0, 'broadcast' => (int) 0, 'external_job_board' => '', 'is_worker' => false, 'isMobile' => false, 'isWorker' => false, 'isSales' => false, 'isEducator' => false, 'adminLoggedIn' => false, 'isEmployer' => false, 'loggedIn' => false, 'isFacebookAppUser' => false, 'campaign' => 'NONE', 'content_for_layout' => ' <script type="text/javascript"> var autocomplete = false; var sortOrder = "relevance"; </script> <meta property="og:title" content="Sanctuary Front Desk Agent"/> <meta property="og:type" content="website"/> <meta property="og:url" content="https://www.proven.com/jobs/view/17985?ref=19998"/> <meta property="og:image" content="http://proven-employer-mobile-images.s3.amazonaws.com/w14364640991301419557_small.jpg"/> <meta property="og:site_name" content="Proven"/> <meta property="og:description" content="Overview: Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.Reports To: · Front Desk Supervisor · Assistant Front Office Manager · Front Office Manager · Rooms Division Manager Qualifications: · High school degree · Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel · Ability to communicate clearly with proper grammar in English · CPR certification (may be required after employment) · High aptitude for computer programs · Excellent organization habits · Effective conflict resolution skills · Professional and cooperative demeanor · Positive and energetic attitude Skills: · Ability to work productively with minimal supervision, appropriately employing initiative · Ability to prioritize tasks effectively and utilize time efficiently · Ability to focus and conscientiously follow through on details · Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous · Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information · Ability to insightfully utilize knowledge of Charleston and surrounding areas · Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions · Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace · Ability to execute job responsibilities cooperatively as a team member · Ability to address multiple tasks simultaneously, maintaining control and organization Responsibilities: · Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations · Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork · Promptly and appropriately greet Sanctuary guests and visitors · Accurately check guests into and out of the hotel in accordance with established standards and guidelines · Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation · Maintain discretion and security for the hotel and guests · Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities · Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities · Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations · Appropriately answer and accurately respond to or route telephone calls · Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs · Maintain awareness of groups, including reservation details and scheduled activities · Respond to security and emergency situations in accordance with established Sanctuary guidelines · Comply with procedures and requirements established in the Front Office Manual The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations."/> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "JobPosting", "url": "https://www.proven.com/jobs/view/17985?ref=19998", "title": "Sanctuary Front Desk Agent", "description": "<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div> <div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div class="company-image"> <img src="http://proven-employer-mobile-images.s3.amazonaws.com/w14364640991301419557_small.jpg" width="100%" class="img-responsive center-block" /> </div> <div id="job-description"> <div style="margin: 0in 0in 0pt;"><u>Overview:</u></div> <div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Skills:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=4a557226b29c73ee2bec0b831&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253ANwb4ZFmCFn9yjBj4%253AEOzFvm1Pn4PfzDHqBJMSmA%253D%253D%253A4x36dm%252FyVNmcoQSq%252FM1zsaF67vM26W3rkJEo%252FpEw%252FjBAatM3f4BN1cPYTBt6SxUws4LfACse6FA8gyUwfoLqi8qP3JDJlJr0zANsMDdtIOK%252Bxfn8IIM5DTwjcXCgpRyMTis%252B1ovhgouV3Wvf&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-21468957901/" class="blue-link" target="_blank">Call Center Rep Work From Home</a></p> <p class="similar-job-company">Hire Standard Staffing - 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<span class="text-muted">Johns Island, SC</span></p> <p class="text-muted similar-job-date"> 7 days ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ', 'scripts_for_layout' => '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' ) $search_text = '' $search_location = '' $show_thank_you = (int) 0 $similar_jobs = array( (int) 0 => array( 'Employer' => array( 'company_name' => 'Hire Standard Staffing' ), 'UtZipcode' => array( 'city' => 'Johns Island', 'state_prefix' => 'SC' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=4a557226b29c73ee2bec0b831&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253ANwb4ZFmCFn9yjBj4%253AEOzFvm1Pn4PfzDHqBJMSmA%253D%253D%253A4x36dm%252FyVNmcoQSq%252FM1zsaF67vM26W3rkJEo%252FpEw%252FjBAatM3f4BN1cPYTBt6SxUws4LfACse6FA8gyUwfoLqi8qP3JDJlJr0zANsMDdtIOK%252Bxfn8IIM5DTwjcXCgpRyMTis%252B1ovhgouV3Wvf&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-21468957901/', 'title' => 'Call Center Rep Work From Home', 'description' => '<h2>Call Center Rep Work From Home</h2><p>American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in.</p><div></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-95222-108" data-de-type="headline" data-de-editing="false" data-title="Paragraph" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline hsSize1 lh5 elMargin0 elBGStyle0 hsTextShadow0" data-bold="inherit" data-gramm="false" contenteditable="false"><div>Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.</div></div></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-97727-132" data-de-type="headline" data-de-editing="false" data-title="headline" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline lh3 elMargin0 elBGStyle0 hsTextShadow0 elFont_raleway hsSize37" data-bold="inherit" contenteditable="false"><b>Responsibilities:</b></div></div><div class="de elBullet elMargin0 ui-droppable de-editable" id="tmp_list-93559-149" data-de-type="list" data-de-editing="false" data-title="icon bullet list" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" data-gramm="false" aria-disabled="false"><ul class="ne elBulletList elBulletListNew elBulletList2 listBorder0" data-bold="inherit" data-gramm="false" contenteditable="false"><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Develop customer success metrics and execute account strategies</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Build trust with customer accounts through open and interactive communication</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Schedule and attend virtual meetings using Zoom and other platforms</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Present to families different benefits programs, enroll new clients, and open new accounts.</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Oversee and prioritize each customer in your portfolio</li></ul></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-16498-104" data-de-type="headline" data-de-editing="false" data-title="headline" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline lh3 elMargin0 elBGStyle0 hsTextShadow0 elFont_raleway hsSize37" data-bold="inherit" contenteditable="false"><b>Qualifications:</b></div></div><div class="de elBullet elMargin0 ui-droppable de-editable" id="list-64705-166" data-de-type="list" data-de-editing="false" data-title="icon bullet list" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" data-gramm="false" aria-disabled="false"><ul class="ne elBulletList elBulletListNew elBulletList2 listBorder0" data-bold="inherit" data-gramm="false" contenteditable="false"><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Must have a passion for helping others</li><li><i class="fa fa-fw fa-check"></i>_** MUST BE A US OR CANADIAN CITIZEN **</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Proven ability to work as a productive team member</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Excellent communication and interpersonal skills</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Self-motivated team player, proficient in multi-tasking</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Proficient with computers and Zoom preferred but not required</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Ability to form and grow solid relationships with your client accounts</li></ul></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="tmp_paragraph-58736-134" data-de-type="headline" data-de-editing="false" data-title="Paragraph" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline hsSize1 lh5 elMargin0 elBGStyle0 hsTextShadow0" data-bold="inherit" data-gramm="false" contenteditable="false">Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.</div></div>', 'post_date' => '2024-03-28T19:11:02Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'Apex Focus Group' ), 'UtZipcode' => array( 'city' => 'Johns Island', 'state_prefix' => 'SC' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=294a4abae41c73e81a1f82461&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253APbc02GL32UREVABD%253AjNuXfhj88%252BWgnhhCkEYh5A%253D%253D%253ALJra0JUFnNdx0NsKMpjjcaklTQiCG8hw7uBXQCcXiv8VxDqZc5d5%252FUN5QdOwqcntnsH4mPvN0hH2FP%252F0JZVbgixYx1i%252BD8VloF2LLpNBVhvRodXyxCbKbXCw5buFJqgWpvF8x%252Fpxhpw2S9CD&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-12047602826/', 'title' => 'Data Entry Clerk Work From Home - Part-Time Focus Group Participants ($750/Week)', 'description' => '<p>Seeking motivated individuals to participate in National Focus Groups and Clinical Trial studies. Earn up to $750/week in your spare time. Must register and apply to see if you qualify.</p>', 'post_date' => '2024-03-17T06:32:48Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'AMAZING GRACE MANAGEMENT COMPANY' ), 'UtZipcode' => array( 'city' => 'Johns Island', 'state_prefix' => 'SC' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=6a62b5fb41ec73ec2890765c1&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AtT9wLaYD9yRPk%252BZo%253AO2mupHertNi1UwghX1%252FecQ%253D%253D%253AyjF%252FWy7t1GlP%252BtbutsJ2lyN7tkIEKUoFOBelB0arGtlSXrx%252FpaUXjmfiBbIgUhGXIIWtr8Ug722eQ9kkQjtV1sJcvf9%252Fj0oZ1VoF93y2sjzTnTsWqmXH5j0VBtUJNILARrZO&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-30007804052/', 'title' => 'VIRTUAL ASSISTANT/DATA ENTRY JOB VACANCY!', 'description' => '<p>I am looking for an Administrative/Personal <br><br>Assistant. This is a work from home <br><br>position and candidates should be able to <br><br>assist management by handling office <br><br>tasks, providing polite and professional <br><br>assistance via phone, mail, and e-mail, <br><br>making reservations or travel <br><br>arrangements, and generally being a <br><br>helpful and positive presence in the <br><br>workplace. <br><br>Administrative/Personal Assistants must be <br><br>comfortable with computers, general <br><br>office tasks, and excel at both verbal and <br><br>written communication. Most importantly, <br><br>Administrative/Personal Assistants should have a <br><br>genuine desire to meet the needs of <br><br>others. <br><br>If you really want to make an impression, tell me about what motivates you to be your best at what you do for a living. This stuff matters, because purpose-driven people are the most fun to network with. And that's why I network: to seek mutual advantage with like-minded professionals. <br>Employment Type: Part-Time <br>Salary: $ 45.00 Per Hour</p>', 'post_date' => '2024-03-21T11:44:11Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'Amazon' ), 'UtZipcode' => array( 'city' => 'Ridgeville', 'state_prefix' => 'SC' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=6a4d3f8d854c73ec2a68d1301&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Ridgeville%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253ATGwT0pMgIUz5TIa7%253AFy5SdyR1FDcbC0eiE6QdOg%253D%253D%253AnJ4j8T1ss9Nvr7KPKNvqM7szNtKtmjxqCNnz%252B%252Bc06mOMUuhXqqpZ9jQ8wTiPqxiHM2GRl5T28wYjQuycZ%252F3HxL9xHHQoogsu4u42dAvq5eqj2FXf4u%252BwZQOqs0muDMgJfFzeWA%253D%253D&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-30033519424/', 'title' => 'customer service work from home', 'description' => '<p>Amazon needs you as a Customer Service Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon!</p>', 'post_date' => '2024-03-25T06:30:45Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Fanatics' ), 'UtZipcode' => array( 'city' => 'Johns Island', 'state_prefix' => 'SC' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=6af411063cac73ec21fa398b1&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AUQakk%252FTJwoSm5HUG%253A%252FtW9z%252F0EuyawIlUdNU8uow%253D%253D%253ARo%252BbnoGevjjKrIvaK22UeMsflwADZk%252FbLdhMShbfC0TJgCFfq2Fvg6LzdSCxQxexWuPSamwp0MoKKUs7lzPT6jJCBUEG%252BkTds3rcz1QSjaTziqa5OY%252FWvM%252FWKnJJ7%252B%252FROOrSWQ%253D%253D&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-29892049605/', 'title' => 'Customer Support Associate (Work From Home)>', 'description' => '<p>[Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll: Act as a liaison between Fanatics Collectibles, Inc. and consumers as a single point of contact to all customer inquiries regarding products, policies and services available; Model exemplary service through telephone, email, and direct mail channels; Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction; Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar; Build and maintain relationships with repeat consumers...Hiring Fast >></p>', 'post_date' => '2024-03-21T18:35:29Z' ) ) ) $title_for_layout = 'Sanctuary Front Desk Agent at Kiawah Island Golf Resort' $metatag_description = 'Sanctuary Front Desk AgentKiawah Island Golf Resort at Proven' $unique_name = 'kiawah-island-golf-resort-kiawah-island-sc' $reference_number = '19998' $mobile_image = 'http://proven-employer-mobile-images.s3.amazonaws.com/w14364640991301419557_small.jpg' $display_company_title = 'Jobs at Kiawah Island Golf Resort' $employer = array( 'EmployersJob' => array( 'id' => '17985', 'employer_id' => '13648', 'ats_url' => '', 'url' => '', 'title' => 'Sanctuary Front Desk Agent', 'craigslist_city' => 'charleston', 'craigslist_sub_city' => '', 'craigslist_sub_sub_city' => '', 'craigslist_state' => 'North Carolina', 'open' => '1', 'post_date' => '2015-07-16 17:05:24', 'duration' => 'full time', 'anonymous_post' => '0', 'compensation' => '', 'zip' => '29455', 'description' => '<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div> <div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Skills:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div> <div style="margin: 0in 0in 0pt 40.5pt; 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Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.Reports To: · Front Desk Supervisor · Assistant Front Office Manager · Front Office Manager · Rooms Division Manager Qualifications: · High school degree · Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel · Ability to communicate clearly with proper grammar in English · CPR certification (may be required after employment) · High aptitude for computer programs · Excellent organization habits · Effective conflict resolution skills · Professional and cooperative demeanor · Positive and energetic attitude Skills: · Ability to work productively with minimal supervision, appropriately employing initiative · Ability to prioritize tasks effectively and utilize time efficiently · Ability to focus and conscientiously follow through on details · Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous · Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information · Ability to insightfully utilize knowledge of Charleston and surrounding areas · Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions · Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace · Ability to execute job responsibilities cooperatively as a team member · Ability to address multiple tasks simultaneously, maintaining control and organization Responsibilities: · Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations · Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork · Promptly and appropriately greet Sanctuary guests and visitors · Accurately check guests into and out of the hotel in accordance with established standards and guidelines · Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation · Maintain discretion and security for the hotel and guests · Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities · Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities · Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations · Appropriately answer and accurately respond to or route telephone calls · Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs · Maintain awareness of groups, including reservation details and scheduled activities · Respond to security and emergency situations in accordance with established Sanctuary guidelines · Comply with procedures and requirements established in the Front Office Manual The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations."/> <script type="application/ld+json"> { "@context": "http://schema.org", "@type": "JobPosting", "url": "https://www.proven.com/jobs/view/17985?ref=19998", "title": "Sanctuary Front Desk Agent", "description": "<div style="margin: 0in 0in 0pt;"><u>Overview:</u></div> <div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div class="company-image"> <img src="http://proven-employer-mobile-images.s3.amazonaws.com/w14364640991301419557_small.jpg" width="100%" class="img-responsive center-block" /> </div> <div id="job-description"> <div style="margin: 0in 0in 0pt;"><u>Overview:</u></div> <div style="margin: 0in 0in 0pt;">Responsible for warmly welcoming and efficiently checking guests into and out of The Sanctuary. Responsible for proactively delivering the utmost level of customer service to guests and visitors, including facilitating service execution throughout the hotel and resort. Responsible for patiently resolving guests’ concerns and graciously complying with their needs. Responsible for maintaining control and organization within the Front Office.<br /><br /><u>Reports To:</u></div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Desk Supervisor</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Assistant Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Front Office Manager</div> <div style="margin: 0in 0in 0pt 0.5in; line-height: normal; text-indent: -0.25in;">· Rooms Division Manager</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;"><u>Qualifications:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High school degree</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Hospitality management education or at least one year of front desk experience, preferably with a four-star/four-diamond or higher rated hotel</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate clearly with proper grammar in English</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· CPR certification (may be required after employment)</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· High aptitude for computer programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Excellent organization habits</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Effective conflict resolution skills</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Professional and cooperative demeanor</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Positive and energetic attitude<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Skills:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work productively with minimal supervision, appropriately employing initiative</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to prioritize tasks effectively and utilize time efficiently</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to focus and conscientiously follow through on details</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to insightfully utilize knowledge of Charleston and surrounding areas</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to communicate professionally and formally but with genuine empathy and sincere Southern grace</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to execute job responsibilities cooperatively as a team member</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Ability to address multiple tasks simultaneously, maintaining control and organization<br /><br /></div> <div style="margin: 0in 0in 0pt;"><u>Responsibilities:</u></div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Communicate proactively, cooperatively, and appropriately with other hotel and resort departments regarding guests’ needs and preferences as well as property situations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently create Front Desk reports, effectively utilizing information, and complete checklist tasks and paperwork</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Promptly and appropriately greet Sanctuary guests and visitors</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Accurately check guests into and out of the hotel in accordance with established standards and guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate comprehensive knowledge of Sanctuary rooms, services, and facilities, including personnel, features, and hours of operation</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain discretion and security for the hotel and guests</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Demonstrate effective knowledge of resort amenities, nearby places of interest and necessity, and Charleston businesses, attractions, and activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Energetically assist guests in resolving accommodation complaints and reservation/package concerns as well as in planning and booking activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comprehensively, in accordance with established standards and guidelines, book and accurately change or cancel reservations</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Appropriately answer and accurately respond to or route telephone calls</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Proficiently operate all Front Office equipment, including administrative machines, telecommunication systems, and software programs</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Maintain awareness of groups, including reservation details and scheduled activities</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Respond to security and emergency situations in accordance with established Sanctuary guidelines</div> <div style="margin: 0in 0in 0pt 40.5pt; line-height: normal; text-indent: -22.5pt;">· Comply with procedures and requirements established in the Front Office Manual</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.</div> <div style="margin: 0in 0in 0pt;"> </div> <div style="margin: 0in 0in 0pt;">The employee should sign below indicating acceptance of this position’s responsibilities and acknowledging specific comprehension of associated expectations.</div> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=4a557226b29c73ee2bec0b831&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253ANwb4ZFmCFn9yjBj4%253AEOzFvm1Pn4PfzDHqBJMSmA%253D%253D%253A4x36dm%252FyVNmcoQSq%252FM1zsaF67vM26W3rkJEo%252FpEw%252FjBAatM3f4BN1cPYTBt6SxUws4LfACse6FA8gyUwfoLqi8qP3JDJlJr0zANsMDdtIOK%252Bxfn8IIM5DTwjcXCgpRyMTis%252B1ovhgouV3Wvf&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-21468957901/" class="blue-link" target="_blank">Call Center Rep Work From Home</a></p> <p class="similar-job-company">Hire Standard Staffing - <span class="text-muted">Johns Island, SC</span></p> <p class="text-muted similar-job-date"> 1 hour ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=294a4abae41c73e81a1f82461&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253APbc02GL32UREVABD%253AjNuXfhj88%252BWgnhhCkEYh5A%253D%253D%253ALJra0JUFnNdx0NsKMpjjcaklTQiCG8hw7uBXQCcXiv8VxDqZc5d5%252FUN5QdOwqcntnsH4mPvN0hH2FP%252F0JZVbgixYx1i%252BD8VloF2LLpNBVhvRodXyxCbKbXCw5buFJqgWpvF8x%252Fpxhpw2S9CD&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-12047602826/" class="blue-link" target="_blank">Data Entry Clerk Work From Home - Part-Time Focus Group Participants ($750/Week)</a></p> <p class="similar-job-company">Apex Focus Group - <span class="text-muted">Johns Island, SC</span></p> <p class="text-muted similar-job-date"> 1 week ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=6a62b5fb41ec73ec2890765c1&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AtT9wLaYD9yRPk%252BZo%253AO2mupHertNi1UwghX1%252FecQ%253D%253D%253AyjF%252FWy7t1GlP%252BtbutsJ2lyN7tkIEKUoFOBelB0arGtlSXrx%252FpaUXjmfiBbIgUhGXIIWtr8Ug722eQ9kkQjtV1sJcvf9%252Fj0oZ1VoF93y2sjzTnTsWqmXH5j0VBtUJNILARrZO&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-30007804052/" class="blue-link" target="_blank">VIRTUAL ASSISTANT/DATA ENTRY JOB VACANCY!</a></p> <p class="similar-job-company">AMAZING GRACE MANAGEMENT COMPANY - <span class="text-muted">Johns Island, SC</span></p> <p class="text-muted similar-job-date"> 7 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=6a4d3f8d854c73ec2a68d1301&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Ridgeville%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253ATGwT0pMgIUz5TIa7%253AFy5SdyR1FDcbC0eiE6QdOg%253D%253D%253AnJ4j8T1ss9Nvr7KPKNvqM7szNtKtmjxqCNnz%252B%252Bc06mOMUuhXqqpZ9jQ8wTiPqxiHM2GRl5T28wYjQuycZ%252F3HxL9xHHQoogsu4u42dAvq5eqj2FXf4u%252BwZQOqs0muDMgJfFzeWA%253D%253D&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-30033519424/" class="blue-link" target="_blank">customer service work from home</a></p> <p class="similar-job-company">Amazon - <span class="text-muted">Ridgeville, SC</span></p> <p class="text-muted similar-job-date"> 3 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=6af411063cac73ec21fa398b1&ri=9baca21aa0504c39a4b1d672b4a6801d&job_loc=Johns+Island%2CSC&q=Sanctuary+Front+Desk+Agent&spl=v1%253AUQakk%252FTJwoSm5HUG%253A%252FtW9z%252F0EuyawIlUdNU8uow%253D%253D%253ARo%252BbnoGevjjKrIvaK22UeMsflwADZk%252FbLdhMShbfC0TJgCFfq2Fvg6LzdSCxQxexWuPSamwp0MoKKUs7lzPT6jJCBUEG%252BkTds3rcz1QSjaTziqa5OY%252FWvM%252FWKnJJ7%252B%252FROOrSWQ%253D%253D&encrypt=0&l=Johns+Island%2C+SC&t=simplyhired.com&jobkey-29892049605/" class="blue-link" target="_blank">Customer Support Associate (Work From Home)></a></p> <p class="similar-job-company">Fanatics - <span class="text-muted">Johns Island, SC</span></p> <p class="text-muted similar-job-date"> 7 days ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ' $scripts_for_layout = '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' $no_title_bar = false $no_bottom_bar = false $no_index = false
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