21744 26615

Teller Lead 1

OneWest Bank

Mar 05, 2016 - San Fernando Valley

The primary functions of the Teller Lead will be to respond to client inquiries, identify opportunities to recommend OneWest Bank products and services, and process bank transactions while adhering to OneWest Bank's "One Customer At a Time" service standards.

The essential functions of the job include, but are not necessarily limited to, the following:
– Responds to client inquiries on the telephone or in person, and either solves customer problems on their own or escalates problems to his/her supervisor for resolution while adhering to client privacy and confidentiality guidelines
– Serves as a party in dual control activities such as servicing ATMs, nightly drop, cash count, and monthly audits
– Identifies opportunities to recommend OneWest bank products and services based on client needs or refers client to platform personnel for needs assessment
– Processes all transactions within assigned limits, maintains cash drawer, and properly balances cash drawer at the end of each work day
– Processes rejects, loan payments, reviews branch reports, and completes audits as assigned by the Relationship Center Manager
– Assists with the daily branch settlement and reconcilement process, including oversight for night deposit and ATM balancing
– Works with the Teller team to enhance customer service expectations and provides responsive, quality client service at all times
– Takes ownership of the Teller line workflow
– May be assigned the responsibility of vault teller completing all duties related to this task
– Adheres to all bank policies and security procedures

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