22000 56576

Pool Cocktail Server (8) Part Time Seasonal

The Waterfront Beach Resort, A Hilton Hotel

May 24, 2019 - Orange County


 

Seeking a highly skilled and effective Pool Cocktail Server to join our team!

Provides prompt and courteous service to guests for food and beverage service in the pool area. Completes all cash handling responsibilities to include operating designated cash register. Responsible for taking and charging all orders from the pool guests. Computer system inputting, keep inventories up to date, assist barista and deli line as needed.

Responsibilities Include:

  • Assists guests with food and beverage orders. Responds to any questions about the merchandise and hotel services. Greets guests in a prompt and friendly manner.
  • Handles cash, processes refunds, exchanges, charges to credit cards and rooms.
  • Completes daily shift deposits and reports and other opening or closing duties.
  • Assists in gift shop inventory by stocking items as they are delivered.
  • Maintains cleanliness of pool area, Surf Hero Market patio and service station.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout Surf Hero and the pool deck continuously performing essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Hearing and visual ability to observe and detect signs of emergency situations. Other duties as assigned.

Requirements:

  • Remains calm and alert, especially during emergency and / or heavy resort activity, and resolves complications such as location changes or credit issues.
  • Follow all cash handling procedures according to the manager.
  • Attend meetings such as Focus Forum and all roll call meetings.
  • Weekend and holiday availability required.
  • Seasonal position: Weekend availability needed immediately; full availability Memorial Day Weekend - Labor Day Weekend.
  • High school graduate or equivalent preferred. One year prior customer service experience preferred but not necessary. Must be of legal age to serve alcoholic beverages. Interested applicants, please submit your resume.

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