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25640 32927

Customer Service Representative

Ducks Unlimited

Sep 30, 2016 - City Of Chicago


The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

  • Answers incoming calls and makes any necessary follow up outbound calls.
  • Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.
  • Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.
  • Researches and resolves customer issues.
  • Processes and fills out multiple types of electronic forms.
  • Performs data entry.
  • Documents phone calls and actions in the database.
  • Receives and processes account update requests from inbound phone calls.
  • Troubleshoots situations accurately, quickly and efficiently for customers on the phone.
  • Helps other departments with their tasks when inbound call volume is low.
  • Maintains an above average attendance record.
  • Meets or exceeds productivity standards.
  • Completes daily task in compliance with established policies and procedures.

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