Code Context <? endif; ?>
<link rel="stylesheet" href="/css/proven.responsive.min.css?<?= filemtime(__DIR__.'/../../webroot/css/proven.responsive.min.css'); ?>" type="text/css" />
$viewFile = '/var/app/current/app/View/Layouts/responsive.ctp'
$dataForView = array(
'search_text' => '',
'search_location' => '',
'show_thank_you' => (int) 0,
'similar_jobs' => array(
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'title_for_layout' => 'Customer Service Representative at Look Up Radio',
'metatag_description' => 'Customer Service RepresentativeLook Up Radio at Proven',
'unique_name' => 'look-up-radio--',
'reference_number' => '36850',
'mobile_image' => '',
'display_company_title' => 'Jobs at Look Up Radio',
'employer' => array(
'EmployersJob' => array(
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'employer_id' => '17982',
'ats_url' => '',
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'title' => 'Customer Service Representative',
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'craigslist_sub_city' => '',
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'craigslist_state' => 'Texas',
'open' => '1',
'post_date' => '2017-02-17 16:03:05',
'duration' => 'full time',
'anonymous_post' => '0',
'compensation' => '',
'zip' => '73301',
'description' => '<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p>
<h4>Essential Functions</h4>
<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ol>
<li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li>
<li>Processes customer orders/changes/returns according to established department policies and procedures.</li>
<li>Works closely with the credit department to resolve disputed credit items.</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns.</li>
<li>Partners with the sales team to meet and exceed customer’s service expectations.</li>
</ol>
<h4>Competencies</h4>
<ol>
<li>Customer/Client Focus.</li>
<li>Problem Solving/Analysis.</li>
<li>Time Management.</li>
<li>Communication Proficiency.</li>
<li>Teamwork Orientation.</li>
<li>Technical Capacity.</li>
</ol>',
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'is_worker' => false,
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'isEducator' => false,
'adminLoggedIn' => false,
'isEmployer' => false,
'loggedIn' => false,
'isFacebookAppUser' => false,
'campaign' => 'NONE',
'content_for_layout' => '
<script type="text/javascript">
var autocomplete = false;
var sortOrder = "relevance";
</script>
<meta property="og:title" content="Customer Service Representative"/>
<meta property="og:type" content="website"/>
<meta property="og:url" content="https://www.proven.com/jobs/view/28200?ref=36850"/>
<meta property="og:image" content="/css/images/proven_logo.png"/>
<meta property="og:site_name" content="Proven"/>
<meta property="og:description"
content="The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes/returns according to established department policies and procedures.
Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
Customer/Client Focus.
Problem Solving/Analysis.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Technical Capacity.
"/>
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{
"@context": "http://schema.org",
"@type": "JobPosting",
"url": "https://www.proven.com/jobs/view/28200?ref=36850",
"title": "Customer Service Representative",
"description": "<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p>
<h4>Essential Functions</h4>
<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ol>
<li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li>
<li>Processes customer orders/changes/returns according to established department policies and procedures.</li>
<li>Works closely with the credit department to resolve disputed credit items.</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns.</li>
<li>Partners with the sales team to meet and exceed customer’s service expectations.</li>
</ol>
<h4>Competencies</h4>
<ol>
<li>Customer/Client Focus.</li>
<li>Problem Solving/Analysis.</li>
<li>Time Management.</li>
<li>Communication Proficiency.</li>
<li>Teamwork Orientation.</li>
<li>Technical Capacity.</li>
</ol>",
"datePosted": "2017-02-17T16:03:05+00:00",
"hiringOrganization": {
"@type": "Organization",
"name": "Look Up Radio",
"sameAs": "https://www.proven.com/employers/publicPage/17982"
},
"identifier": {
"@type": "PropertyValue",
"name": "Look Up Radio",
"value": "17982"
},
"jobLocation": {
"@type": "Place",
"address": {
"@type": "PostalAddress",
"addressLocality": "Austin",
"addressRegion": "TX"
}
}
}
</script>
<script type="text/javascript">
$(document).ready(function() {
$("#phone_number").mask(PHONE_NUMBER_FORMAT);
$("#demo-submit-btn").click(function(e) {
e.preventDefault();
if($(this).hasClass('disabled')) return;
$("#requestDemoForm").submit();
});
$("#requestDemoForm").validate({
submitHandler: function() {
$("#demo-submit-btn").button("loading");
$('#requestDemoForm').ajaxSubmit(successfulDemoMessage);
},
wrapper: "p",
messages: {
"data[Employer][unique_identifier]": {
required: ''
}
}
});
$(document).on("click", ".join_proven", function(e) {
e.preventDefault();
var employer_id = $(this).attr("employer_id");
var job_id = $(this).attr("job_id");
showJoinLoginDialog(employer_id, job_id);
});
$.getJSON("/jobs_ajax/recordJobView/28200");
$('#employer-edit').affix({
offset: {
top: $('.navbar').height()
}
});
$('#employer-edit').on('affix.bs.affix', function () {
var navHeight = $('.navbar').outerHeight(true);
$('#employer-edit + .container-fluid').css('margin-top', navHeight);
});
$('#employer-edit').on('affix-top.bs.affix', function () {
$('#employer-edit + .container').css('margin-top', 0);
});
});
function successfulDemoMessage(responseObject) {
if(responseObject.result == FAILURE) {
$("#proven-demo-form").modal("hide");
$("#demo-submit-btn2").button("reset");
$("#demo-submit-btn").button("reset");
bootbox.alert(responseObject.message);
} else {
if(window.location.href.indexOf("?") > 0) {
window.location.href = window.location.href + "&success=1";
}
else {
window.location.href = window.location.href + "?success=1";
}
}
}
</script>
<style>
#employer-edit.affix {
position: fixed;
top: 0;
width: 100%;
z-index:10;
}
</style>
<div id="join_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="join_popupLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content" id="modalContent"></div>
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</div>
<div id="login_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="login_popupLabel" aria-hidden="true">
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</div>
<div id="loginModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="loginModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content" id="modalContent"></div>
</div>
</div>
<div id="submissionModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="submissionModalLabel" aria-hidden="true">
<div class="modal-dialog">
<div class="modal-content" id="modalContent"></div>
</div>
</div>
<div id="proven-view-job">
<span class="hide" id="jobid">28200</span>
<span class="hide" id="referencenumber">36850</span>
<div class="container">
<div class="row">
<div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0">
<div id="proven-candidate-home-page" class="hidden-xs" style="background: #fff;">
<div class="search-jobs" style="padding-top: 0px;">
<div class="row">
<div class="col-xs-12 col-sm-10 col-sm-offset-1 col-md-10 col-md-offset-1">
<div class="row search-row">
<div class="col-sm-5 search-field">
<input type="text" name="data[Search][search_text]" value="" id="search_text" placeholder="Job Title, Keywords, or Company" />
</div>
<div class="col-sm-5 search-field">
<input type="text" value="" id="search-location" placeholder="City, State or Zip" />
</div>
<div class="col-sm-2 search-field" style="height:50px;">
<a href="#" id="search-btn" class="btn btn-default" role="button" style="width:100%;">SEARCH</a>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0">
<div class="panel panel-default voffset3">
<div class="panel-body">
<div class="job-post-details">
<div class="row">
<div class="col-xs-3 col-sm-2">
<div class="company-logo">
<img src="/css/images/proven_logo.png" width="90" border="0" class="img-responsive center-block" />
</div>
</div>
<div class="col-xs-9 col-sm-10">
<h1>Customer Service Representative</h1>
<p class="small-bottom-border">
Look Up Radio </p>
<div class="date-location">Feb 17, 2017 - Austin</div>
<div class="voffset1">
<script type="text/javascript" src="https://s7.addthis.com/js/250/addthis_widget.js#pubid=seanfalconer"></script>
</div>
</div>
</div>
<hr />
<div class="row">
<div class="apply-form-link col-xs-12 col-sm-8 col-md-7 col-lg-8">
Apply via email:<br/><a class="red-link" href="mailto:jobs+28200-w@hireproven.com">jobs+28200-w@hireproven.com</a>
</div>
<div class="col-xs-12 col-sm-4 col-md-5 col-lg-4">
<script type="text/javascript">
var currentLink = null;
var maskOn = false;
function resizeTitleContainer() {
var height = $("#job-title.job-post-container").height() + $(".apply-widget").height();
$("#job-title.job-post-container").height(height);
$("#job-title.job-post-container .background").height(height);
$("#job-title.job-post-container .foreground").height(height);
}
$(document).ready(function() {
$("#apply-form-location").append($(".apply-widget"));
var height = $("#job-title.job-post-container .inner").height() + 20;
$("#job-title.job-post-container").height(height);
$("#job-title.job-post-container .background").height(height);
$("#job-title.job-post-container .foreground").height(height);
$("#show-apply-form").click(function(e) {
e.preventDefault();
if($(this).hasClass('disabled')) return;
$("#show-apply-form").hide();
$(".apply-form-link").hide();
// resizeTitleContainer();
$(".apply-widget").slideToggle(400);
});
$("#cover-letter-link").click(function(e) {
e.preventDefault();
$("#cover-letter-link").hide();
$("#cover-letter-container").show();
$("#coverletter").focus();
});
$(document).keypress(function (eh){
$("#errorsBox").hide();
});
$("#login-link").click(function(e) {
e.preventDefault();
$("#join_popup").modal("hide");
$("#login_popup #modalContent").html("");
$.ajax({
type: "POST",
url: "/users_ajax/loginDialog/employer_id:17982/job_id:28200",
success: function(html){
// update the hidden div layer to contain the form information
$("#login_popup #modalContent").html(html);
$("#login_popup").modal("show");
}
});
});
$.validator.addMethod('tosChecked', function(value, element) {
if(!$('#tos:checkbox').is(':checked')) {
$('.toswrapper').css("border", "3px solid #CC0033");
return false;
} else {
$('.toswrapper').css("border", "3px solid #f5f5f5");
return true;
}
});
$("#submit-btn").click(function(e) {
e.preventDefault();
$("#buildProfileForm").submit();
});
$("#buildProfileForm").validate({
submitHandler: function() {
$("#submit-btn").button("loading");
$('#buildProfileForm').ajaxSubmit(processResumeInfo);
},
rules: {
"data[Worker][agreed_to_terms]": {
tosChecked: true
}
},
messages: {
"data[Worker][fname]": {
required: ''
},
"data[Worker][lname]": {
required: ''
},
"data[Worker][unique_identifier]": {
required: ''
},
"data[Worker][agreed_to_terms]": {
tosChecked: ''
}
}
});
$("#user_identifier").focus();
});
function processResumeInfo(responseObject) {
var message;
var showDebug = false
if (showDebug) {
console.log(responseObject);
}
responseObject = eval('(' + responseObject + ')');
if(responseObject.result == FAILURE) {
$("#deleteMe").parent().css("width", "80px");
$("#submit-btn").button("reset");
if (!responseObject.message) {
message = "There was a problem saving your application.";
} else {
message = responseObject.message;
}
bootbox.alert(message);
}
else {
window.location.href = "/workers/activate?jid=28200";
}
}
</script>
<div>
<a href="#" id="show-apply-form" class="light-green-btn" role="button" title="Apply Now" style="width:100%;">APPLY NOW</a>
<div class="clearfix"></div>
</div>
<div class="apply-widget" style="display: none;">
<h3>To apply, please fill in the information below</h3>
<div class="existing-account">Already have an account? <a href="/pages/login" id="login-link" class="blue-link" title="Log In Now">Log In Now</a></div>
<div class="form-body apply-form">
<form action="/workers_ajax/createAccountFromResume/17982/28200" class="errorsRight" id="buildProfileForm" enctype="multipart/form-data" method="post" accept-charset="utf-8"><div style="display:none;"><input type="hidden" name="_method" value="POST"/></div>
<div class="form-group row">
<div class="col-sm-12">
<h4>Contact Information:</h4>
</div>
<div class="form-field col-sm-6">
<input class="required" type="text" name="data[Worker][fname]" id="fname" placeholder="First Name" />
</div>
<div class="clearfix"></div>
<div class="form-field col-sm-6">
<input class="required" type="text" name="data[Worker][lname]" id="lname" placeholder="Last Name" />
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<div class="clearfix"></div>
<div class="form-field col-sm-6">
<div class="input text"><input name="data[Worker][unique_identifier]" placeholder="email@example.com" class="required long" id="unique_identifier" type="text"/></div> </div>
<div class="clearfix"></div>
</div>
<div class="form-group">
<h4>Resume:</h4>
<div class="input file"><input type="file" name="data[Worker][resume_file]" id="resume_file" size="14"/></div> </div>
<div class="form-group">
<h4>Cover Letter:</h4>
<div class="input textarea"><textarea name="data[EmployersJobsRankingsLetter][coverletter]" id="coverletter" class="required" placeholder="Why are you interested in this position? Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div>
<div class="row">
<div class="col-xs-12 col-sm-6 col-md-7">
<div class="checkbox">
<label>
<input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" />
<div class="gray-text">
I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span>
</div>
</label>
</div>
</div>
<div class="col-xs-12 col-sm-6 col-md-5">
<div class="apply-button">
<a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a>
</div>
</div>
</div>
</form> </div>
</div>
</div>
</div>
<div id="apply-form-location">
</div>
<hr />
</div>
<div class="job-post-details">
<div id="job-description">
<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p>
<h4>Essential Functions</h4>
<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ol>
<li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li>
<li>Processes customer orders/changes/returns according to established department policies and procedures.</li>
<li>Works closely with the credit department to resolve disputed credit items.</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns.</li>
<li>Partners with the sales team to meet and exceed customer’s service expectations.</li>
</ol>
<h4>Competencies</h4>
<ol>
<li>Customer/Client Focus.</li>
<li>Problem Solving/Analysis.</li>
<li>Time Management.</li>
<li>Communication Proficiency.</li>
<li>Teamwork Orientation.</li>
<li>Technical Capacity.</li>
</ol> </div>
</div>
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<p class="text-muted similar-job-date">
1 week ago </p>
<p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=75e3a7c63f4c73edd838d2ca1&ri=9be2b4a4731f4c7ea9fed5d3fd04b3da&job_loc=Austin%2CTX&q=Customer+Service+Representative&spl=v1%253ADDuy7JvOxdQu9kns%253A9qFeWFLxVqui97BmssLn5w%253D%253D%253AjAwJpsJXCHTz2eRyGLKSMBT7aQMDBFoYWlXqrDXpHmQ96N6gdM9btn4O05gLT83FEBsfCsQjdrr8zMggGzEP9JdGKC26iwhYm%252FlvyqGTQbENwCI3oOuzhBaEtaZQYsadFyXz&encrypt=0&l=Austin%2C+TX&query_category_id=130000&t=simplyhired.com&jobkey-30265254918/" class="blue-link" target="_blank">Customer Service Representative</a></p>
<p class="similar-job-company">TPC Group - <span class="text-muted">Austin, TX</span></p>
<p class="text-muted similar-job-date">
18 hours ago </p>
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'title' => 'Contact Center Representative',
'description' => 'Job Description <br /> What's in it for you as a Contact Center Representative: Hybrid positionTraining and ongoing coaching to learn highly desired skills for career development. Opportunity to be part of a growing organization where you can make an impact on members, teammates, and the community in meaningful ways. Greater Good: 16 hours paid volunteer time per yearFull Benefits Package: 401k, Medical, Dental, Life, 12 paid holidays, Paid Time Off The Basics as a Contact Center Representative: Monday - Thursday, 8:00 am - 5:00 pmRotating Fridays, 9:00 am - 6:00 pmRotating Saturdays, 9:00 am - 1:00 pmFlexibility required - extended hours, based on company needs What you'll do as a Contact Center Representative: In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions. Assist members by phone with questions regarding their accounts and offering solutions.Educate members on credit union products and services.Process basic financial transactions: transfers, check orders, loan payments.Meet key performance indicator (KPI) metrics to maintain top-tier member supportWork cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise. <br />Qualifications <br /> Must Have as a Contact Center Representative: 2+ years in a customer service role or professional experience.Must have a pleasant and professional speaking voice.Confidentiality and attention to detail is a must.Someone who can confidently talk with a variety of people.Teachable, can-do attitude, a sense of humor :) Nice to Have as a Contact Center Representative: Bilingual in Spanish and English.Previous Call Center experience.Previous Financial Institution experience. <br />Additional Information <br /> All your information will be kept confidential according to EEO guidelines. PandoLogic. Category: Customer Service, Keywords: Call Center Representative',
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'title' => 'Customer Service Representative',
'description' => 'Job Type<br><br>Full-time<br><br>Description<br><br>ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of services calls for specific departments (Pest, Lawn & tree, Home Improvement).<br><br><strong>** </strong> <strong>$18 to $21 an hour </strong> based on experience <strong>*</strong> <strong>*</strong><br><br><strong>This is not a remote position</strong>, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of <strong>continuous</strong>, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.<br><ul><li><strong>During your training you will be required to train in the office for 3 - 6 months as stated above.</strong></li><li><strong>Willing to work a minimum of 1 Saturday per month</strong> (rotate with your Team)</li><li> <strong>*Only seeking local applicants from the great Austin Area*</strong> </li></ul><br><strong>WHAT WE LOOK FOR</strong><br><ul><li><strong>Previous customer service experience required.</strong></li><li><strong>Previous scheduling and/or call center experience in any of the following services preferred: Mechanical (HVAC, Plumbing, Electrical), Lawn, Pest and Home Improvement (Handyman, pool cleaning/repair, power washing)</strong></li><li>An individual that is cooperative, accommodating and patient.</li><li>Ability to be consistent with repetitive work.</li><li>Supportive and always willing to help.</li><li>Ability to organize tasks and workload consistently throughout the day.</li><li>Excellent interpersonal and communication skills.</li><li>Must be able to adhere to company policies and procedures.</li><li>High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.</li><li>Excellent written communication skills, including spelling and punctuation.</li><li>Bilingual is a plus.</li><li>Collaborative team player.</li><li>Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.</li><li>Ability to sit for long periods of time.</li><li>Willing to work a minimum of 1 Saturday per month (rotate with your Team).</li><li>During your training you will be required to train in the office for 3 - 6 months.</li></ul><strong>WHO WE ARE</strong><br><br>ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. 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At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.<br><br>Requirements<br><br><strong>WHAT YOU'LL DO</strong><br><ul><li>Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.</li><li>Provide timely and accurate information to incoming customer requests.</li><li>Schedule service appointments.</li><li>Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.</li><li>Resolve service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.</li><li>Maintain customer records by immediately updating account information.</li><li>Work in partnership with other employees to meet and exceed customer expectations.</li><li>Maintain a positive attitude at all times with customers, fellow employees and supervisors.</li></ul><br><strong>WHAT WE OFFER</strong><br><ul><li>Health, Dental, Vision & Life Insurance</li><li>401(k) with company matching</li><li>Paid vacation and sick leave (PTO)</li><li>Participation in Profit Sharing Plan</li><li>Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)</li><li>Additional compensation for promoting and referring our services (Lead Now Program).</li><li>Company clubs & committees, and company outings</li><li>Paid trainings and development opportunities</li><li>Tuition reimbursement</li><li>Educational scholarships for employees and family members</li><li>Wellness program, including gym membership</li><li>(Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.</li></ul><br>ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.',
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'title' => 'Remote Customer Service Representative English/Spanish | Exp.Req d',
'description' => '<p><strong>Bilingual Customer Service Rep/Enrollment Coordinator Spanish/English - Work From Home</strong></p><p><strong>Status:</strong> Remote, W-9 (Independent Contractor)</p><p><strong><u>Help connect seniors and chronically ill individuals with the homecare resources they need:</u></strong></p><p>As a Bilingual Customer Service Representative, you ll be taking inbound calls in Spanish and English from people who are seeking information about homecare assistance programs that can empower them to remain in the comfort of their own home. You ll help connect them with the support and resources they need by providing program details, explaining requirements, and helping them complete the enrollment process.</p><p>If you re a patient, empathetic individual with good computer skills, fluency in Spanish and English, and a passion for providing outstanding service, this work from home customer service opportunity may be just what you re looking for.</p><p><strong>This remote, flexible opportunity pays independent contractors $14/hour.</strong></p><p><strong> </strong></p><p><strong><u>What You ll Be Doing</u></strong></p><ul><li>Answer incoming calls in Spanish and English</li><li>Provide information about homecare assistance programs</li><li>Explain eligibility and documentation requirements</li><li>Collect application information</li><li>Help customers navigate and complete the enrollment process</li><li>Coordinate with internal and external stakeholders as needed to ensure accurate and timely enrollment</li><li>Research and resolve customer issues</li><li>Document information and outcomes as necessary</li><li>Follow policy and procedure guidelines</li></ul><p><strong><u>About You</u></strong></p><p>At least one year of prior customer care experience is preferred. In addition, successful Customer Service Representatives have the following characteristics:</p><ul><li>Fluency in Spanish and English</li><li>Excellent written and verbal communication skills</li><li>A friendly demeanor</li><li>The ability to interact with emotional patients with patience and empathy</li><li>Strong critical thinking, troubleshooting, and problem-solving skills</li><li>Able to multitask while maintaining attention to detail</li><li>Comfortable discussing money</li><li>Good computer skills, including proficiency with Microsoft Office software and web-based applications</li><li>Able to maintain confidentiality and secure sensitive information</li></ul><p><strong><u>Your Home Office Environment</u></strong></p><p>To be a Bilingual Customer Service Representative, you will need a Windows PC. <em>Chromebooks and Macs <strong>cannot</strong> be used.</em> You will need a computer and equipment meeting the following specifications, at a minimum:</p><ul><li>Internet: High-speed, hardwired internet (no WiFi or satellite)</li><li>Operating System: Windows 10 or 11</li><li>1 GB of free RAM</li><li>Browser: Google Chrome</li><li>Monitor: Dual monitors preferred</li><li>Sound: Sound card (standard on most computers)</li><li>Virus Protection: Up-to-date anti-virus software</li><li>Headset: USB noise-canceling headset</li></ul><p><strong><u>Where NexRep Contracts</u></strong></p><p>NexRep contracts with people in 32 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.</p><p><strong><u>Remote and Flexible</u></strong></p><p>You ll be taking calls and making money from the comfort of your own home.</p><p>Plus, you ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don t. You ll have the freedom to schedule around your own needs, the needs of your family, and the important events in your life.</p><p>Hours of operation are Monday through Friday, 8:00 AM 6:00 PM EST. You ll have the flexibility to set your own schedule within that block. Peak times are 9:00 AM - 3:00 PM EST, especially on Mondays and Tuesdays, making this a particularly great opportunity for someone with availability at those times.</p><p><strong><u>Pay and Perks</u></strong></p><p>This customer service opportunity pays independent contractors $14 per hour.</p><p>Plus, your remote, independent contractor status allows you to work in the comfort of your own home or anywhere in the US you can meet the office requirements.</p><p>You ll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you ll receive:</p><ul><li>One-on-one mentorship</li><li>Free certification and ongoing development opportunities</li><li>The opportunity to earn up to $500 in incentives after successful completion of certification</li><li>The freedom and flexibility to choose your own schedule, within the client s hours of operation</li><li>The chance to achieve better work-life balance</li></ul><p>You ll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep s clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you ll have the opportunity to earn Perks points. As those points add up, you ll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!</p><p> </p><p><em>Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.</em></p>',
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'title' => 'Customer Service Representative',
'description' => '<p>The <strong>Customer Service Representative</strong> position is an excellent opportunity for someone who enjoys a fast paced, dynamic environment. As the face of TPC Group to our external customers, and a key supply chain contributor internally, this position is critical to TPC Groups success. Teamwork, poise under pressure, and the drive to make a difference are required for success.</p><p> </p><p> <strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Provides sales and customer support for assigned customers by acting as a contact for scheduling and service needs.</li><li>Available for after hours and weekend support via on call duty that is scheduled on a rotating basis amongst the team.</li><li>Able to provide after hours support during the month end close process.</li><li>Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer loyalty.</li><li>In addition to receiving and processing orders, serves as a customer advocate, responsible for ensuring that order quality, quantity, and scheduling meet the customer requirements.</li><li>Serves as a contact for customers and / or products in relation to the placement and scheduling of orders and deliveries. Initiates and / or receives these orders via phone, email or efax and updates forecasts and plans as information is received.</li><li>Troubleshoots customer concerns and fields technical questions. Receives concerns and questions and resolves them directly or coordinates resolution with the department that can best handle the issue.</li><li>Records any issue that affects the customer in the nonconformance database and drives top quartile customer satisfaction performance.</li><li>Ensures that proper procedures for order confirmation, shipping documentation, and invoicing are followed.</li><li> Follows up on any delays in shipments and keeps the status up to date in Oracle and all scheduling applications.</li><li>Organizes paperwork from each shipment (load sheet, COA, bill of lading, etc.) and files following standard procedures.</li><li>Based on order projections and actual orders, coordinates with offsite terminals handling inbound and outbound shipments as needed to assure order execution. Schedules shipments to terminals to support planned/actual orders.</li><li>Supports change initiatives focused on supply chain improvement objectives.</li></ul><p><strong> </strong></p><p><strong>REQUIRED QUALIFICATIONS</strong></p><ul><li>Associate degree from accredited university or institution (5+ years of experience will act as a substitute)</li><li>3+ years of experience in B2B (Business to Business) Customer Service</li><li>3+ years of experience with an Enterprise Resource Planning (ERP) system</li></ul><p> </p><p><strong>PREFERRED QUALIFICATIONS</strong></p><ul><li>Bachelors degree from accredited university or institution</li><li>Refining / Chemical / Petrochemical industry experience</li><li>Oracle ERP systems experience</li></ul>',
'post_date' => '2024-04-23T22:48:56Z'
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<li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li>
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Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides timely and accurate information to incoming customer order status and product knowledge requests.
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Works closely with the credit department to resolve disputed credit items.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer’s service expectations.
Competencies
Customer/Client Focus.
Problem Solving/Analysis.
Time Management.
Communication Proficiency.
Teamwork Orientation.
Technical Capacity.
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Look Up Radio </p>
<div class="date-location">Feb 17, 2017 - Austin</div>
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<p>The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.</p>
<h4>Essential Functions</h4>
<p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ol>
<li>Provides timely and accurate information to incoming customer order status and product knowledge requests.</li>
<li>Processes customer orders/changes/returns according to established department policies and procedures.</li>
<li>Works closely with the credit department to resolve disputed credit items.</li>
<li>Provides timely feedback to the company regarding service failures or customer concerns.</li>
<li>Partners with the sales team to meet and exceed customer’s service expectations.</li>
</ol>
<h4>Competencies</h4>
<ol>
<li>Customer/Client Focus.</li>
<li>Problem Solving/Analysis.</li>
<li>Time Management.</li>
<li>Communication Proficiency.</li>
<li>Teamwork Orientation.</li>
<li>Technical Capacity.</li>
</ol> </div>
</div>
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View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - CORE/Cake/Controller/Controller.php, line 960
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