29314 56578

Cocktail Server Trainer (2) Seasonal Part Time

The Waterfront Beach Resort, A Hilton Hotel

May 24, 2019 - Orange County


 

Seeking a Cocktail Server Trainer to join our team!

Service of beverage and/or food in a friendly, courteous and timely manner, resulting in guest satisfaction.

Responsibilities Include:

  • Assists Manager with hiring, training and supervising Cocktail Servers.
  • Ensure Cocktail Servers are creating guest experiences through style, efficiency, product knowledge and five diamond service.
  • Checks and maintains proper set-up and cleanliness of service station before, during and after shift.
  • Greets guests in a friendly and courteous manner and explains all specials, promotions and snacks.
  • Takes orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks.
  • Ensures Inputs orders into point of sale system to inform bartender an order was made in a timely order.
  • Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.
  • Oversee VIP/Cabanas through accurate scheduling and maintenance.
  • Attend mandatory meetings.
  • Perform general cleaning tasks to adhere to health and safety standards.
  • Complete other duties as assigned by Manager such as assisting security with disorderly guests.
  • Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.
  • Accurately record and enter all food (where applicable) and beverage items.
  • Knowledge of all beverage menus, brand selections, prices and garnishes.
  • Knowledge of general guest information.
  • Maximize sales by using menu knowledge and suggestive selling techniques.
  • Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
  • Maintain cleanliness of pool deck and service areas and ensure work area is orderly and properly stocked.
  • Complete assigned duties within each shift.
  • Ensure Cocktail Servers are responsibly collecting accurate payment from the guest and depositing the exact amount of sales.
  • Ensure a reasonable effort is made in preventing a guest from being intoxicated.
  • Ensure Cocktail Servers are maintaining appearance and uniform standards.
  • Develop and maintain positive communication and teamwork with all co-workers and supervisors.
  • Handle all guest service issues in an immediate and professional manner.

Requirements:

  • Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
  • Knowledge of the appropriate table settings, service ware and menu items.
  • Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift.
  • Ability to operate beverage equipment such as a blender.
  • Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.

High School graduate or equivalent required. Bartending and guest service experience required. Four-year college degree in Hotel and Restaurant Management preferred.

Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the resort – to include weekends and holidays.

Interested applicants, please submit your resume.

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