29402 53706

Security Officer (Full Time)

The Waterfront Beach Resort, A Hilton Hotel

Oct 19, 2018 - Orange County


 

Seeking a Security Officer to join our team!

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and associates.

Responsibilities Include:

  • Foot patrol of the interior and exterior of the resort to observe and identify potential security and safety risks or undesirable conditions. Evaluate situations and make logical decisions on how to proceed and direct work.
  • Maintain order in the resort, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient responses to emergency conditions such as fire, fire or safety hazards and threats to life and / or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of resort policy and civil laws as warranted for the security and safety of resort guests, associates, patrons and property.
  • Answer security telephone and respond in a timely manner based on priority.
  • Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishers, complete alarm reports and checks, and report any pertinent information from each shift.
  • Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
  • Administer CPR and First Aid.
  • Provide accurate information to inquirers for directions, hours of operations, daily resort functions, occupancies and important persons on the property.
  • Receive, record and secure found property. Research and respond to guests inquiries for lost property.
  • Assist guests with door lock problems using moderately complex hand held electronic apparatus.
  • Escort guests and associates as required to parking lots
  • Maintain professional guest relations.
  • Monitor associate sign in / out sheets, as well as distribute hotel keys to the designated associates as needed.
  • Conduct interviews and interrogations necessary to complete investigations.
  • Enforce and adhere to all resort rules, regulations and safety policies.
  • Routinely inspect work areas to detect unsafe conditions and work practices. Utilize company self-inspection checklists as required for documentation.
  • Maintain current status in First Aid / CPR training with current certification cards.
  • Ensure that the resort is complying with all OSHA standards.
  • Maintain all manuals, records and reports in a professional manner.
  • Inventory, order and stock office supplies when needed.
  • Maintain a daily log and copy all appropriate persons on reports.
  • Attend all mandatory meetings.
  • Contact the HB Police Department when necessary.
  • Complete all other duties as assigned by supervisor to include cross training.
  • Display appropriate grooming standards according to The Waterfront Beach Resort handbook.
  • Maintain a good working relationship with other departments, associates and guests. Other duties as assigned by Supervisor/Manager.

Requirements:

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
  • Ability to stand, walk and / or sit and continuously perform essential job functions for duration of shift.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
  • Ability to follow written and or verbal instructions.
  • Ability to grasp, lift and / or carry or otherwise move goods weighing up to 50 lbs. with sufficient manual dexterity in hands.
  • Ability to climb stairs and ladders at a rapid pace.
  • Ability to perform duties within extreme temperature ranges.

High School graduate or equivalent required. Prior law enforcement, security or military experience preferred. Additional language ability preferred.

Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the resort – to include weekends and holidays.

Interested applicants, please submit your resume.

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