29731 57303

Concierge (1) Seasonal Full Time

The Waterfront Beach Resort, A Hilton Hotel

Jul 26, 2019 - Orange County


 

Seeking a Concierge to join our team!

To act as a Concierge of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Responsibilities Include:

  • Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  • Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested.
  • Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
  • Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promotes Hilton marketing programs.
  • Makes appropriate selection of guest rooms based on guest needs. Codes electronic keys. Confirms the room number and rate. Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.
  • Ability to listen effectively, to speak and write English clearly.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Learning and visual ability to observe and detect signs of emergency situations.
  • Distributes printed materials such as brochures of local attractions or other Hiltons. Other duties as assigned.

Requirements:

  • Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.
  • Operates facsimile machine to send, receive, and log incoming transmissions. Notify guests using the message function of the computer of incoming faxes.
  • Escorts VIP guests to accommodations.
  • Handles cash, makes change and balances an assigned house bank. Perform simple arithmetic functions using a calculator.

High School graduate or equivalent required. Prior customer service experience required. Prior Front Desk or other prior hospitality experience preferred. Applicants with additional language skills preferred. No special licenses required. Membership in Clef d'Or local concierge association, CPR certification and/or First Aid training preferred.

Due to the cyclical nature of the hospitality industry, associates will be required to work varying schedules to reflect the business needs of the resort – to include weekends and holidays.

Interested applicants, please submit your resume.

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