42853 57472

Spa Concierge (1) Part Time

The Waterfront Beach Resort, A Hilton Hotel

Aug 12, 2019 - Orange County


 

Seeking a highly skilled and effective Spa Concierge to join our team!

The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Responsibilities Include:

  • Accurately book, change and cancel spa appointments. Actively promote and provide detailed descriptions of spa, treatments, packages, services, facility features, retail, promotions and/or discounts available and hours of operation.
  • Maintain the Spa Desk bank. Answer phone promptly and use guest’s name throughout the phone conversation.
  • Maintain a clean; safe, fully stocked and well-organized work area.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Assist in all areas of spa operation as requested by management.
  • Be on time for your shift.
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Acknowledge and greet all guests who enters and leaves spa facilities.
  • Utilize spa computers and software with skill and proficiency.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests’ questions and concerns professionally and courteously.
  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
  • Maintain a positive attitude and contribute toward a quality of work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Requirements:

  • Excellent communication skills (English).
  • Ability to think and respond quickly to issues or guest needs.
  • Ability to handle multiple tasks.
  • Computer literate.
  • Detail oriented.
  • Good interpersonal, organizational and professional skills.
  • Must be flexible and adapt easily.
  • Energetic, enthusiastic and motivational.
  • Must possess basic math and money handling skills.

Position will be required to work a varied schedule that may include evenings/nights, weekends and holidays.

High School Diploma preferred, second language preferred. At least 1-year experience in the spa or hospitality industry preferred. Experience in a resort or wellness related field preferred. Interested applicants, please submit your resume.

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