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Front Desk Agents - Work for the Award Winning North Block Hotel!

North Block Hotel

Oct 30, 2018 - Napa County


North Block Hotel, honored as 2018’s “#1 Hotel in Northern California” by the Condé Nast Traveler’s Readers' Choice Awards, is located in Yountville, the epicenter of Napa Valley’s wine and culinary scene. A member of Mosaic Hotel Group, North Block is a chic, boutique hotel, and is also home to Redd Wood Restaurant, helmed by celebrated chef Richard Reddington. Extraordinary service, an enviable location, and a discerning clientele all combine here to create the perfect environment for hospitality professionals.


Here’s where your warm personality, professionalism and accommodating attitude can shine!

As the Front Desk Agent, you will be responsible for providing high quality guest service as it pertains to checking in/out of hotel guests.  You will be the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner.  You will verify guests’ registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, you will ensure that all balances are paid and that the room key is returned.


  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
  • Ability to accurately compute and manipulate mathematical calculations.


  • At least 6 months experience in a similar capacity.


We recognize that we expect the very best from our devoted employees. To show our appreciation for their commitment to excellence, we provide the following:

  • Opportunities to advance within the hotel and across Mosaic Hotel Group’s family of luxury, boutique hotels
  • Family meals prepared by the hotel’s acclaimed restaurant, Redd Wood 
  • Stylish uniforms paid for by hotel
  • Fun, monthly team-building events at local wineries, restaurants, and more
  • Incredible holiday parties
  • Great atmosphere, comfortable working conditions 
  • Interaction with our wonderful, friendly guests 
  • Supportive environment where you are empowered to get your job done, please guests, and effect change 
  • Great location, near public transportation
  • Flexible schedule


North Block Hotel is part of the Mosaic Hotel Group’s luxury collection of boutique properties. Mosaic operates a portfolio of individually-branded, high-end hotels in exceptional destinations throughout the West Coast and Mexico. Mosaic Hotels have carved a niche by creating environments that are an authentic part of their locales and by offering an extraordinary level of guest services. If you want to know more, we invite you to visit: https://mosaichotelgroup.com.

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