44796 54748

Assistant General Manager - Palm House - Cow Hollow

Palm House

Jan 16, 2019 - Marina / Cow Hollow


Palm House, the staycation destination of San Francisco, known for its tropical food and colorful cocktails, is looking for an experienced and career-minded Assistant General Manager to help run the house and spread good vibes at our busy Cow Hollow location.

We need a competent and confident leader who is an equally strong team player and is driven to create better lives through better leisure. An individual who is comfortable in a fast-paced, evolving environment and commits to our goal of delivering Serious Leisure to every guest.  

Palm House is part of Serious Leisure Hospitality, the owners of city hotspots, The Dorian and Bergerac, events promotion company, Crossroads Nightlife and consultancy, Fifty-Fifty Cocktail Co. Our brand focuses on transportive hospitality. It’s the artful balance of community, vibe, design, food & beverage, service, and music through our concept-driven venues and events that provide immersive experiences for guests.

What does it take to be an AGM at Palm House?

The ability to deliver transportive hospitality down to the smallest detail, exhaustive energy and initiative, unrivaled passion, infectious positivity, physical stamina (you’ll be on your feet a lot!), creative problem-solving and delegation skills, excellent written and verbal communication, strong interpersonal relations, transparency, candor, the ability to thrive no matter the situation and a great sense of humor.

If you are a server ready to take the next step, we want to hear from you!

Operations & Administration-wise, we need someone who can:

  • Partner with General Manager on everyday operations and assist in maintaining financial and administrative records, opening and closing duties, meet sales targets, streamline processes, increase productivity, place orders and do inventories
  • Oversee and manage restaurant floor and make responsible decisions on matters of service
  • Maintain the highest standards to meet operational expectations
  • Complete manager logs
  • Manage shifts including: ensuring proper setup and breakdown of stations, adequate staffing and equipment, smooth transition from AM to PM, etc.
  • Educate and coach floor staff. Assist and provide training to staff and offer incentives when necessary
  • Examine food and beverage preparation
  • Administer one on one evaluations (manpower planning)
  • Respond to complaints and take appropriate actions for guest recovery
  • Understanding of Microsoft Office Suite (Excel, Word) and restaurant POS systems

Now for the perks, Serious Leisure offers:  

  • Competitive salary with unlimited vacation
  • Full medical, dental and vision coverage
  • Sister-venue dining and special event privileges
  • Career development and trajectory
  • Discounted Serious Leisure mindfulness experiences

Feel like you’re the perfect fit for Palm House and a believer in Serious Leisure?

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