Customer Service Representative - We are hiring now!

A Customer Service Representative will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or Client by both verbal and written communication.

Responsibilities:
• Phone support of customers, by answering questions and responding to needs
• Accurately and timely process customer requests that are received by mail, phone, fax or email
• Researches and analyses issues to ensure successful outcomes and resolution
• Develops relationships with clients and customers by becoming a dedicated resource
Ensure quality and consistent processing and service
• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery

Job Requirements
Qualifications:

High school diploma or equivalent required college degree and prior financial service experience preferred.

Experience providing customer service and transaction processing support to clients

Work history which demonstrates personal growth and aptitude for advancement

Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software

Incumbents must be able to work required overtime