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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>A Customer Service Representative will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or Client by both verbal and written communication.<br /><br />Responsibilities:<br />• Phone support of customers, by answering questions and responding to needs<br />• Accurately and timely process customer requests that are received by mail, phone, fax or email<br />• Researches and analyses issues to ensure successful outcomes and resolution<br />• Develops relationships with clients and customers by becoming a dedicated resource<br />Ensure quality and consistent processing and service<br />• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery<br /><br />Job Requirements<br />Qualifications:<br /><br />High school diploma or equivalent required college degree and prior financial service experience preferred.<br /><br />Experience providing customer service and transaction processing support to clients<br /><br />Work history which demonstrates personal growth and aptitude for advancement<br /><br />Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software<br /><br />Incumbents must be able to work required overtime</p> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=79dc4fa20f7c73edd0e4e8e61&ri=9bd76387229640a892bab22857e89619&job_loc=Chicago%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253Aro7p1tAJ%252BDFPtDDt%253Ah3%252F8wQ%252BAUd1qn5jgP%252BKIkg%253D%253D%253AH%252F4AL%252B4B7HpjwjxML4K%252BIRdvF2hYslwDY1fgTUpf%252BB09pR8eD7J0H3N1ZBfU3h%252BDF6uj704orO77tBWNwPLL6kEwJ9OwZqB3sE2k9q29s1rplsJXln0qZnvQf%252FuaSRo0hmHESOV8rqtIPJMU&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30143359466/" class="blue-link" target="_blank">Customer Service ( Remote work , No Vaccination Required</a></p> <p class="similar-job-company">Path Arc - 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<span class="text-muted">Chicago, IL</span></p> <p class="text-muted similar-job-date"> 11 hours ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ', 'scripts_for_layout' => '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' ) $search_text = '' $search_location = '' $show_thank_you = (int) 0 $similar_jobs = array( (int) 0 => array( 'Employer' => array( 'company_name' => 'Path Arc' ), 'UtZipcode' => array( 'city' => 'Chicago', 'state_prefix' => 'IL' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=79dc4fa20f7c73edd0e4e8e61&ri=9bd76387229640a892bab22857e89619&job_loc=Chicago%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253Aro7p1tAJ%252BDFPtDDt%253Ah3%252F8wQ%252BAUd1qn5jgP%252BKIkg%253D%253D%253AH%252F4AL%252B4B7HpjwjxML4K%252BIRdvF2hYslwDY1fgTUpf%252BB09pR8eD7J0H3N1ZBfU3h%252BDF6uj704orO77tBWNwPLL6kEwJ9OwZqB3sE2k9q29s1rplsJXln0qZnvQf%252FuaSRo0hmHESOV8rqtIPJMU&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30143359466/', 'title' => 'Customer Service ( Remote work , No Vaccination Required', 'description' => 'The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.<br><br><strong>Customer Service Job Duties And Responsibilities<br><br></strong><ul><li>Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li><li>Ability to learn and follow all customer service procedures and policies</li><li>Strive to meet and go above personal and team target goals</li><li>Record, organize and file customer interactions and account changes</li><li>Able to up-sell if needed</li><li>Able to schedule call back and appoints to resolve customer needs<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Previous experience in customer support, client services, sales, or a related field</li><li>Excellent at communicating over the phone and other communication platforms</li><li>Basic computer skills and experience</li><li>Able to multitask</li><li>Excellent time management and prioritization skills</li><li>Ability to listen actively, relay information, and answer questions and/or concerns</li><li>Customer-focused for positive customer experience and resolution</li><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)</li></ul>', 'post_date' => '2024-04-18T15:24:49Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'Oldcastle' ), 'UtZipcode' => array( 'city' => 'Mundelein', 'state_prefix' => 'IL' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=791d193c821c73eddcf1810e1&ri=9bd76387229640a892bab22857e89619&job_loc=Mundelein%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253A7O0Neefocj2DnuYy%253AucR68wqp2f%252F8CuWEm9FYXQ%253D%253D%253ARkDx6z7f8ITln79w03ilibVU9WgQllLxdaSu1ADp1OdjLzCnOR2Q1FDtEbQdmvRlvDn%252B79ct4%252FjwW2%252FayX39PIx7ysTW%252BovOvh4f3zei6DRT43Y4evyMWuPBYgn2asAnvU07&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30211167042/', 'title' => 'Customer Service Manager', 'description' => '<p>Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer s signature brands include Belgard and Echelon hardscape and masonry materials; Barrette Outdoor Living and MoistureShield fencing, decking and railing; Sakrete and Amerimix packaged concrete and mortar; Techniseal sands, jointing technologies and surface protectors; PebbleTec pool finishes; plus popular brands of landscape and gardening materials. </p><p> </p><p><br></p><p><strong><u>Job Summary</u></strong></p><p><br></p><p> </p><p>The Customer Service Manager will be responsible for developing strategies, programs, and initiatives to ensure proper balance of business focus and functional excellence. Provide leadership to the team leaders and customer service representatives and ensure that all major activities are aligned with the overall business objectives to the company.</p><p> </p><p><br></p><ul><li>Manage Customer service department and employees</li><li>Evaluate needs and strategies to provide the best possible service to both our internal and external customers</li><li>Establish procedures and managerial controls to insure prompt and efficient handling of customer service activities through Team Leaders and Customer Service Representatives</li><li>Develop and plan for future growth and change within department</li><li>Regular review, progress of department workload, and monthly review of all CSR order volume and review of plant performance</li><li>Develop, communicate, and coordinate effective communications between Customer Service Sales and all locations</li><li>Customer database maintenance</li><li>Review and approve assigned SOX requirements</li><li>Some travel is required, and other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed</li><li>Ability to train employees. (System, Customer Service, other necessary fundamentals)</li><li>Develop and maintain an effective department through proper selection, training, and assignment of key personnel</li><li>Develop cross-functional, multi-location functional teams</li></ul><p> </p><p><br></p><p><strong><u>Requirements/education/Experience</u></strong></p><p><br></p><p> </p><ul><li>BA/BS Degree desirable, or equivalent in training, experience, and education</li><li>Previous managerial experience is preferred</li><li>Up to 25% travel requirement within the continental United States</li><li>2+ years experience in effective training</li><li>Full understanding of customer service philosophy and company procedures</li><li>Ability to motivate staff and deal effectively with performance issues</li><li>Extensive understanding of all Sales operations</li><li>Demonstrated ability to work with people in a supervisory capacity</li></ul><p> </p><p><br></p><p><strong><u>What CRH Offers You</u></strong></p><p><br></p><p> </p><ul><li>Highly competitive base pay</li><li>Comprehensive medical, dental and disability benefits programs</li><li>Group retirement savings program</li><li>Health and wellness programs</li><li>A diverse and inclusive culture that values opportunity for growth, development, and internal promotion</li></ul><p> </p><p> </p><p><br></p><p><strong><u>About CRH</u></strong></p><p><br></p><p> </p><p>CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.</p><p> </p><p><br></p><p>If you re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!</p><p> </p><p><br></p><p>Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.</p><p><br></p><p> </p><p>EOE/Vet/Disability</p><p></p>', 'post_date' => '2024-04-18T15:25:46Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'Robert Half' ), 'UtZipcode' => array( 'city' => 'Palatine', 'state_prefix' => 'IL' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=790b9c54b94c73eddd99d78d1&ri=9bd76387229640a892bab22857e89619&job_loc=Palatine%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253A4aP5IsuQaVUpbmxM%253AEC1qgHFm7bWjVSerh764%252FA%253D%253D%253AZU1xPewXTyNM1p5MDcH%252B0mfGKeiukWzmcTTURwZpE6NVi45n5I4ilG08RXJpbmkLRbj0RaRq8s%252Bf9rfO%252FnyhEe7qKt4Od9b1IOzW4bfTtXdlHs7GV8OgBqBUSqUww1BjtedbIqvFYgekAN2m&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30225342659/', 'title' => 'Customer Service Representative', 'description' => '<p>Robert Half is looking for a high-touch, very sharp, senior customer service focused candidate to help work in a call-center environment to help their 3,000+ customers. Our client is targeting individuals who are familiar with financial services, sensitive, reliable, consistent, and friendly.</p><p>These are high-profile, wealthy individuals that will need help accessing their funds and navigating through/being onboarded in the platform. Role will consists of mostly inbound calls as customers call in with questions or concerns regarding the platform. This role is 100% on-site, M-F, 40 hrs/week.</p><p><br></p><p><strong>Qualifications</strong></p><p><br></p><ul><li>At least 1 - 3 years' of relevant work experience</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills</li><li>Ability to multi-task, organize, and prioritize work</li></ul><p></p>', 'post_date' => '2024-04-18T15:31:17Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'Hire Standard Staffing' ), 'UtZipcode' => array( 'city' => 'Winnetka', 'state_prefix' => 'IL' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=466cc18b9e9c73ee2bec0a7f1&ri=9bd76387229640a892bab22857e89619&job_loc=Winnetka%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253AsSPh6RnEb6KtN%252FKc%253A%252FkfCRkhJos7FKb%252FBVb0C9A%253D%253D%253AUvfH1hHXu8BmXBsEXr%252B%252FJsVMBJvRyDFKXn1XXCaYZO0l4GzeBosibpuJexuaUaYxBeMw1rExg6Ls4xxQDUz6%252FeasAw6ewLGFVZQKv%252BDO4C9iajlez%252BwvVdB1LCdj4uihCiMSvCDFwxDlEP6ZFgQ%253D&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-21468957809/', 'title' => 'Call Center Rep Work From Home', 'description' => '<h2>Call Center Rep Work From Home</h2><p>American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in.</p><div></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-95222-108" data-de-type="headline" data-de-editing="false" data-title="Paragraph" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline hsSize1 lh5 elMargin0 elBGStyle0 hsTextShadow0" data-bold="inherit" data-gramm="false" contenteditable="false"><div>Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.</div></div></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-97727-132" data-de-type="headline" data-de-editing="false" data-title="headline" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline lh3 elMargin0 elBGStyle0 hsTextShadow0 elFont_raleway hsSize37" data-bold="inherit" contenteditable="false"><b>Responsibilities:</b></div></div><div class="de elBullet elMargin0 ui-droppable de-editable" id="tmp_list-93559-149" data-de-type="list" data-de-editing="false" data-title="icon bullet list" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" data-gramm="false" aria-disabled="false"><ul class="ne elBulletList elBulletListNew elBulletList2 listBorder0" data-bold="inherit" data-gramm="false" contenteditable="false"><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Develop customer success metrics and execute account strategies</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Build trust with customer accounts through open and interactive communication</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Schedule and attend virtual meetings using Zoom and other platforms</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Present to families different benefits programs, enroll new clients, and open new accounts.</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Oversee and prioritize each customer in your portfolio</li></ul></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="headline-16498-104" data-de-type="headline" data-de-editing="false" data-title="headline" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline lh3 elMargin0 elBGStyle0 hsTextShadow0 elFont_raleway hsSize37" data-bold="inherit" contenteditable="false"><b>Qualifications:</b></div></div><div class="de elBullet elMargin0 ui-droppable de-editable" id="list-64705-166" data-de-type="list" data-de-editing="false" data-title="icon bullet list" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" data-gramm="false" aria-disabled="false"><ul class="ne elBulletList elBulletListNew elBulletList2 listBorder0" data-bold="inherit" data-gramm="false" contenteditable="false"><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Must have a passion for helping others</li><li><i class="fa fa-fw fa-check"></i>_** MUST BE A US OR CANADIAN CITIZEN **</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Proven ability to work as a productive team member</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Excellent communication and interpersonal skills</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Self-motivated team player, proficient in multi-tasking</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>Proficient with computers and Zoom preferred but not required</li><li><i contenteditable="false" class="fa fa-fw fa-check"></i>_Ability to form and grow solid relationships with your client accounts</li></ul></div><div class="de elHeadlineWrapper ui-droppable de-editable" id="tmp_paragraph-58736-134" data-de-type="headline" data-de-editing="false" data-title="Paragraph" data-ce="true" data-trigger="none" data-animate="fade" data-delay="500" aria-disabled="false"><div class="ne elHeadline hsSize1 lh5 elMargin0 elBGStyle0 hsTextShadow0" data-bold="inherit" data-gramm="false" contenteditable="false">Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.</div></div>', 'post_date' => '2024-04-18T21:30:48Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Hub International' ), 'UtZipcode' => array( 'city' => 'Chicago', 'state_prefix' => 'IL' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=79dc4098a58c73edd0e41b4c1&ri=9bd76387229640a892bab22857e89619&job_loc=Chicago%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253AOd37J7MkDwMsyvge%253A8npq%252BFru9IfPOlfZxpJ74w%253D%253D%253Asb%252BA%252B5nXhUPWiCRPbEaCSwdUDLa1Q95SNucvKs2wRDh0lFGRxMFx0ux2PVtCujo2pL17G8NP%252FnCTsm8dWUcf%252FimYrrYfSmFhqW18WBKssyoPsat5026HuKooPlV%252FV4c%252Bcm8%253D&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30143307140/', 'title' => 'ServiceNow Administrator', 'description' => '<p>At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.</p><p><br></p><p>HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.</p><p><br></p><p><strong><u>ServiceNow Administrator</u></strong></p><p><br></p><p><strong>Job Description:</strong></p><p><strong>We are seeking a skilled and experienced ServiceNow Administrator to join our Service Management team that is part of our service management organization. As a ServiceNow Administrator, you will play a crucial role in configuring, customizing, and maintaining our ServiceNow platform to meet the needs of our organization. You will collaborate with various stakeholders, including IT teams and business users, to understand requirements and translate them into effective ServiceNow solutions.</strong></p><p><strong>Responsibilities:</strong></p><p><br></p><ul><li>ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to support various IT and business processes, including Incident Management, Change Management, Service Catalog, CMDB, Hardware/Software Asset Management, Service Portal, Performance Analytics, and Integrations to External Platforms across multiple instances.</li><li>System Administration: Oversee the day-to-day administration of the ServiceNow platform, including user management, access control, workflow administration, data management, and system maintenance tasks.</li><li>Requirement Gathering: Collaborate with business users and IT teams to configure and improve core platform capabilities in accordance with ITIL best practices. Must possess the ability to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.</li><li>Solution Design and Development: Design and develop ServiceNow solutions, including forms, workflows, custom dashboards and reports, scripts, business rules, UI policies, and integrations, to meet business requirements and improve overall system performance.</li><li>Incident and Problem Management: Support the resolution of ServiceNow-related incidents and problems by analyzing system issues, identifying root causes, and implementing corrective actions. Configure and maintain SLA definitions, catalog items and their associated workflows.</li><li>Testing and Quality Assurance: Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices.</li><li>Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.</li><li>Continuous Improvement: Stay updated on the latest ServiceNow features, enhancements, and industry trends. Identify opportunities for process improvement and recommend innovative solutions to optimize the use of the ServiceNow platform.</li></ul><p><br></p><p><strong>Requirements:</strong></p><ul><li>Experience: Minimum of 3 years of hands-on experience as a ServiceNow Administrator, configuring and customizing the ServiceNow platform.</li><li>ServiceNow Certifications: Hold ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow ITSM and ITOM modules.</li><li>Technical Skills: Proficient in ServiceNow platform administration, including user management, access control, form and workflow customization, scripting, business rules, UI policies, integrations, and reporting.</li><li>Preferred skills: experience using JavaScript, XML and HTML, Web Services. ITIL Knowledge: Familiarity with ITIL v4 processes and best practices, particularly Incident Management, Change Management, Problem Management, Knowledge Management, CMDB and Service Catalog.</li><li>Problem-Solving Skills: Ability to analyze complex business requirements, identify system issues, and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.</li><li>Communication and Collaboration: Exceptional customer service abilities with interpersonal and communication skills to effectively collaborate with stakeholders, gather requirements, and provide training and support to end-users.</li><li>Attention to Detail: Possess a strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies. Adaptability and Continuous Learning: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and continuously learn and apply new concepts and technologies.</li></ul><p><br></p><p><strong>JOIN OUR TEAM</strong></p><p>Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees. </p><p><br></p><p>Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $95,000 to $115,000 and will be impacted by factors such as the successful candidate s skills, experience and working location, as well as the specific position s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.</p>', 'post_date' => '2024-04-18T15:26:12Z' ) ) ) $title_for_layout = 'Customer Service Representative - We are hiring now! at Guardian Hospice' $metatag_description = 'Customer Service Representative - We are hiring now!Guardian Hospice at Proven' $unique_name = 'guardian-hospice-winnetka-il' $reference_number = '54677' $mobile_image = '' $display_company_title = 'Jobs at Guardian Hospice' $employer = array( 'EmployersJob' => array( 'id' => '44887', 'employer_id' => '30328', 'ats_url' => '', 'url' => '', 'title' => 'Customer Service Representative - We are hiring now!', 'craigslist_city' => 'chicago', 'craigslist_sub_city' => 'city of chicago', 'craigslist_sub_sub_city' => '', 'craigslist_state' => 'Illinois', 'open' => '1', 'post_date' => '2019-01-10 01:19:31', 'duration' => 'full time', 'anonymous_post' => '0', 'compensation' => '', 'zip' => '60093', 'description' => '<p>A Customer Service Representative will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or Client by both verbal and written communication.<br /><br />Responsibilities:<br />• Phone support of customers, by answering questions and responding to needs<br />• Accurately and timely process customer requests that are received by mail, phone, fax or email<br />• Researches and analyses issues to ensure successful outcomes and resolution<br />• Develops relationships with clients and customers by becoming a dedicated resource<br />Ensure quality and consistent processing and service<br />• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery<br /><br />Job Requirements<br />Qualifications:<br /><br />High school diploma or equivalent required college degree and prior financial service experience preferred.<br /><br />Experience providing customer service and transaction processing support to clients<br /><br />Work history which demonstrates personal growth and aptitude for advancement<br /><br />Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software<br /><br />Incumbents must be able to work required overtime</p>', 'unique_name' => '', 'created_date' => '2019-01-10 01:19:17' ), 'Employer' => array( 'lat' => '42.10110092', 'lon' => '-87.75759888', 'id' => '30328', 'company_name' => 'Guardian Hospice', 'company_logo' => '', 'simple_posting_process' => '1', 'user_id' => '709822', 'zipcode' => '60093', 'city' => 'Winnetka', 'street_address' => '', 'street_address2' => null, 'state' => 'IL' ), 'UtZipcode' => array( 'zipcode' => '60093', 'city' => 'Winnetka', 'state_prefix' => 'IL' ), (int) 0 => array( 'hasApplied' => false, 'is_favorite' => false ) ) $is_swinomish = false $is_hiring = (int) 2 $page = '' $success = (int) 0 $broadcast = (int) 0 $external_job_board = '' $is_worker = false $isMobile = false $isWorker = false $isSales = false $isEducator = false $adminLoggedIn = false $isEmployer = false $loggedIn = false $isFacebookAppUser = false $campaign = 'NONE' $content_for_layout = ' <script type="text/javascript"> var autocomplete = false; 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>A Customer Service Representative will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or Client by both verbal and written communication.<br /><br />Responsibilities:<br />• Phone support of customers, by answering questions and responding to needs<br />• Accurately and timely process customer requests that are received by mail, phone, fax or email<br />• Researches and analyses issues to ensure successful outcomes and resolution<br />• Develops relationships with clients and customers by becoming a dedicated resource<br />Ensure quality and consistent processing and service<br />• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery<br /><br />Job Requirements<br />Qualifications:<br /><br />High school diploma or equivalent required college degree and prior financial service experience preferred.<br /><br />Experience providing customer service and transaction processing support to clients<br /><br />Work history which demonstrates personal growth and aptitude for advancement<br /><br />Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software<br /><br />Incumbents must be able to work required overtime</p> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=79dc4fa20f7c73edd0e4e8e61&ri=9bd76387229640a892bab22857e89619&job_loc=Chicago%2CIL&q=Customer+Service+Representative+++We+Are+Hiring+Now&spl=v1%253Aro7p1tAJ%252BDFPtDDt%253Ah3%252F8wQ%252BAUd1qn5jgP%252BKIkg%253D%253D%253AH%252F4AL%252B4B7HpjwjxML4K%252BIRdvF2hYslwDY1fgTUpf%252BB09pR8eD7J0H3N1ZBfU3h%252BDF6uj704orO77tBWNwPLL6kEwJ9OwZqB3sE2k9q29s1rplsJXln0qZnvQf%252FuaSRo0hmHESOV8rqtIPJMU&encrypt=0&l=Winnetka%2C+IL&query_category_id=130000&t=simplyhired.com&jobkey-30143359466/" class="blue-link" target="_blank">Customer Service ( Remote work , No Vaccination Required</a></p> <p class="similar-job-company">Path Arc - 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filemtime - [internal], line ?? include - APP/View/Layouts/responsive.ctp, line 69 View::_evaluate() - CORE/Cake/View/View.php, line 961 View::_render() - CORE/Cake/View/View.php, line 923 View::renderLayout() - CORE/Cake/View/View.php, line 546 View::render() - CORE/Cake/View/View.php, line 481 Controller::render() - CORE/Cake/Controller/Controller.php, line 960 JobsController::view() - APP/Controller/JobsController.php, line 1338 ReflectionMethod::invokeArgs() - [internal], line ?? Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 490 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 118
Guardian Hospice
A Customer Service Representative will be primarily responsible for customer phone support, processing of requests, researching and analyzing problems to determine accurate and prompt resolution of any issues that arise, and relaying necessary information to the customers, reps or Client by both verbal and written communication.
Responsibilities:
• Phone support of customers, by answering questions and responding to needs
• Accurately and timely process customer requests that are received by mail, phone, fax or email
• Researches and analyses issues to ensure successful outcomes and resolution
• Develops relationships with clients and customers by becoming a dedicated resource
Ensure quality and consistent processing and service
• Develops broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery
Job Requirements
Qualifications:
High school diploma or equivalent required college degree and prior financial service experience preferred.
Experience providing customer service and transaction processing support to clients
Work history which demonstrates personal growth and aptitude for advancement
Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software
Incumbents must be able to work required overtime
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Apply to jobs on the go with Proven mobile
Nr | Query | Error | Affected | Num. rows | Took (ms) |
---|---|---|---|---|---|
1 | SELECT `EmployersJob`.`id`, `EmployersJob`.`employer_id`, `EmployersJob`.`ats_url`, `EmployersJob`.`url`, `EmployersJob`.`title`, `EmployersJob`.`craigslist_city`, `EmployersJob`.`craigslist_sub_city`, `EmployersJob`.`craigslist_sub_sub_city`, `EmployersJob`.`craigslist_state`, `EmployersJob`.`open`, `EmployersJob`.`post_date`, `EmployersJob`.`duration`, `EmployersJob`.`anonymous_post`, `EmployersJob`.`compensation`, `EmployersJob`.`zip`, `EmployersJob`.`description`, `EmployersJob`.`unique_name`, `EmployersJob`.`created_date`, `Employer`.`lat`, `Employer`.`lon`, `Employer`.`id`, `Employer`.`company_name`, `Employer`.`company_logo`, `Employer`.`simple_posting_process`, `Employer`.`user_id`, `Employer`.`zipcode`, `Employer`.`city`, `Employer`.`street_address`, `Employer`.`street_address2`, `Employer`.`state`, `UtZipcode`.`zipcode`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) LEFT JOIN `proven_production`.`employers` AS `Employer` ON (`EmployersJob`.`employer_id` = `Employer`.`id`) WHERE `EmployersJob`.`id` = 44887 LIMIT 1 | 1 | 1 | 1 | |
2 | SELECT COUNT(*) AS `count` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`employer_id` = 30328 AND `EmployersJob`.`open` = 1 | 1 | 1 | 1 | |
3 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 709822 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 1 | |
4 | SELECT `EmployerMobileImage`.`file_name` FROM `proven_production`.`employer_mobile_images` AS `EmployerMobileImage` WHERE `EmployerMobileImage`.`employer_id` = 30328 LIMIT 1 | 0 | 0 | 0 | |
5 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 709822 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
6 | SELECT `BillingTransaction`.`id` FROM `proven_production`.`billing_transactions` AS `BillingTransaction` WHERE `BillingTransaction`.`employers_job_id` = 44887 ORDER BY `BillingTransaction`.`created_date` desc LIMIT 1 | 1 | 1 | 0 | |
7 | SELECT `EmployersJob`.`title`, `EmployersJob`.`description`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix`, `EmployersJob`.`zip` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`id` = 44887 LIMIT 1 | 1 | 1 | 1 |