45318 55556

TECHNICAL ONBOARDING SPECIALIST

bvoip

Mar 19, 2019 - Philadelphia


We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering. 

bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip's platform.

To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today.   

This position can be remote which means you need to have high speed internet and viable computer.

Responsibilities and Duties

  • Guide customers through the bvoip onboarding process (training will be provided)
  • Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations.
  • Teach customers how to integrate the bvoip software into their existing toolset 
  • Help customers in need with troubleshooting and finding solutions to unforeseen issues
  • Communicate with co-workers through e-mail, ticketing, chat, and/or verbally
  • Ensure customers are successful with their use of the software
  • Adapt to change productively and handle other essential tasks as assigned

Qualifications and Skills

  • A Bachelor's Degree is preferred
  • At least 2 years of experience in IT or managed services is preferred
  • Any Managed Service Provider experience and or MSP channel products is a big plus
  • Exceptional customer service skills
  • Excellent troubleshooting skills
  • Excellent phone, verbal and written communication skills
  • Experience with general IT Infrastructure
  • Must be authorized to work in the United States

Make Sure You Include These Two Things

  • A note that tells us why you're a great fit for bvoip
  • Your resume

Thanks. We look forward to hearing from you.

About bvoip

bvoip is a channel company that works with the IT Service Industry. Our goal is to connect our partners with a powerful stack of communication software to solve the need for voice, video, and business CRM software integration. We are an young company looking for motivated people who are energetic and willing jump on board of an up and coming company. 

For more information, visit www.bvoip.com

We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted.

No recruiters or phone calls please!

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