45415 55762

Hiring Guest Services Agent at Colony Palms Hotel!

Colony Palms Hotel

Apr 01, 2019 - Palm Springs


Colony Palms Hotel is one of Palm Springs’ most iconic and luxurious downtown hotels.  Located just one block off the city’s main downtown strip and built in the 1930s, the 57-room resort retains many charming features of the original Spanish colonial architecture, from arched entryways and coved ceilings to original Moorish floor tiles and is home to the Purple Palms Restaurant.

If joining a team of talented and passionate hospitality and culinary professionals is attractive to you – this just might be the place for you!

We are currently interviewing for a Guest Services Agent!

As the Guest Services Agent, you will be responsible for providing high quality guest service as it pertains to checking in/out of hotel guests.  You will be the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner.  You will verify guests’ registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, you will ensure that all balances are paid and that the room key is returned.

REQUIRED QUALIFICATIONS:

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
  • Ability to accurately compute and manipulate mathematical calculations.

MINIMUM QUALIFICATIONS:

  • At least 6 months experience in a similar capacity.

We offer medical, dental, vision, a wellness program, and company discounts at our proprietary restaurants and hotels.

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