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<p>Job Type: Full-time</p>
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<p>COMPANY PROFILE<br />Woodside Hotel Group is an independent collection of distinguished California hotels, restaurants and spas. We are a family-run business comprised of dedicated and passionate people who take great pride in delivering authentic hospitality and affordable luxury.<br />Embracing the independent and entrepreneurial spirit of our company’s founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.<br />We offer an excellent team oriented work environment where all of our associates and managers have a strong commitment to personalized and distinguished service to our guests and to one another. We also provide an excellent compensation and benefits package to include Medical and Dental for the associate and their dependents, 401K, a flex 125 plan, Vacation and Sick Pay, as well as discounted rates on overnight stays at our luxurious hotels within the Woodside Hotel Group collection.<br />To learn more about our beautiful hotel, please visit our website at www.bodegabaylodge.com </p>
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COMPANY PROFILEWoodside Hotel Group is an independent collection of distinguished California hotels, restaurants and spas. We are a family-run business comprised of dedicated and passionate people who take great pride in delivering authentic hospitality and affordable luxury.Embracing the independent and entrepreneurial spirit of our company’s founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.We offer an excellent team oriented work environment where all of our associates and managers have a strong commitment to personalized and distinguished service to our guests and to one another. We also provide an excellent compensation and benefits package to include Medical and Dental for the associate and their dependents, 401K, a flex 125 plan, Vacation and Sick Pay, as well as discounted rates on overnight stays at our luxurious hotels within the Woodside Hotel Group collection.To learn more about our beautiful hotel, please visit our website at www.bodegabaylodge.com
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<h1>Hotel Front Desk Agent - Beautiful Oceanfront Property</h1>
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Bodega Bay Lodge </p>
<div class="date-location">Aug 05, 2019 - Sonoma</div>
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<p>Bodega Bay Lodge overlooking the ocean and bay is seeking a Front Desk Agent to join our team. Our property has undergone a beautiful renovation of our rooms and we are looking for team members excited to elevate the level of service provided to our guests. The ideal candidate will have previous customer service experience preferably in the hospitality industry, excellent communication skills, a phenomenal personality, superior attention to detail, ability to work well under pressure and have knowledge of the surrounding areas.</p>
<p>Weekend and holiday shifts are a must. Training will take place on all shifts. If you are unable or unwilling to work holiday's or variable shifts please do not submit your resume for consideration. Bodega Bay Lodge is a short but gorgeous 30 minute commute from Santa Rosa.</p>
<p>We offer competitive wages, vacation, sick, & holiday time as well as medical, dental, vision, matching 401K, flex spending plan and discounts to our sister properties plus many other employee incentives.</p>
<p>Please note that we are not offering relocation costs for this position.</p>
<p>Job Type: Full-time</p>
<p>Salary: $15.50 to $16.50 /hour</p>
<p>COMPANY PROFILE<br />Woodside Hotel Group is an independent collection of distinguished California hotels, restaurants and spas. We are a family-run business comprised of dedicated and passionate people who take great pride in delivering authentic hospitality and affordable luxury.<br />Embracing the independent and entrepreneurial spirit of our company’s founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.<br />We offer an excellent team oriented work environment where all of our associates and managers have a strong commitment to personalized and distinguished service to our guests and to one another. We also provide an excellent compensation and benefits package to include Medical and Dental for the associate and their dependents, 401K, a flex 125 plan, Vacation and Sick Pay, as well as discounted rates on overnight stays at our luxurious hotels within the Woodside Hotel Group collection.<br />To learn more about our beautiful hotel, please visit our website at www.bodegabaylodge.com </p>
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<p class="similar-job-company">Pacific Palms Resort - <span class="text-muted">Bodega Bay, CA</span></p>
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'title' => 'Front Desk Agent',
'description' => '<p>**Job Details**</p><p>**Front Desk Agent - (15927)**</p><p>This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. ****</p><p>Job Title Front Desk Agent Education High School Location Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary) </p><p>Career Level General Associate Category Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type Full-time Compensation Currency USD Travel Job Description **Begin Your Rosewood Journey**</p><p>We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.</p><p>We are looking for a **Front Desk Agent** to join our **Front Office Team**! </p><p>**Overview**</p><p>Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.</p><p>**Essential Responsibilities:**</p><p>* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.</p><p>* Ensure that standards are maintained at a superior level on a daily basis.</p><p>* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</p><p>* Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</p><p>* Maintain positive guest relations at all times.</p><p>* Resolve guest complaints, ensuring guest satisfaction.</p><p>* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.</p><p>* Maintain complete knowledge at all times of All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location. All room rates, special packages, and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities / VIPs.</p><p>* Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure at all times.</p><p>* Meet with Supervisor to review daily assignments and priorities.</p><p>* Meet with departing Front Desk Agent to review business status and follow up items.</p><p>* Access all functions of the computer system.</p><p>* Set up a workstation with necessary supplies.</p><p>* Answer department telephone within 3 rings, using correct greeting and telephone etiquette.</p><p>* Promote positive guest relations to all individuals approaching the Front Desk.</p><p>* Process all guest check-ins.</p><p>* Confirm reservation in the system and review all noted information.</p><p>* For guests without a reservation, sell a room type agreed upon.</p><p>* Register guest on the computer.</p><p>* Verify reservation information with the guest (departure date, room type).</p><p>* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.</p><p>* Assign guest room.</p><p>* Advise guests of any messages, mail, faxes, etc. received for them.</p><p>* Communicate the services and amenities of the hotel to guests.</p><p>* Obtain proper identification for tax-exempt guests and attach the form to the registration card.</p><p>* Direct Bell Person to escort guests and transport their luggage to the room.</p><p>* Maintain guest history files on all guests.</p><p>* Communicate VIP arrivals to designated personnel for escort and delivery of amenities.</p><p>* Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).</p><p>* Handle overbooked or walked guests.</p><p>* Accommodate room changes.</p><p>* Document all guest requests, complaints, or problems.</p><p>* Take, record, and relay messages accurately, completely, and legibly.</p><p>* Accept and record wake-up call requests; deliver to PBX.</p><p>* Issue safe deposit boxes to guests and ensure the security of keys.</p><p>* Distribute all guest and department mail.</p><p>* Monitor, send, and distribute guest faxes.</p><p>* Document and confirm reservations and cancellations.</p><p>* Block rooms on the computer and follow through on designated requirements.</p><p>* Pre-register designated guests and prepare key packets.</p><p>* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</p><p>* Generate, print, and distribute daily and weekly reports.</p><p>* Resolve discrepancies on the room status report with Housekeeping.</p><p>* Match the bucket check to the in-house guest ledger report, report discrepancies to the Manager.</p><p>* Process all check-outs.</p><p>* Resolve any late charges.</p><p>* Present folio to guest and resolve any disputed charges.</p><p>* Settle guest accounts.</p><p>* Retrieve guest room key from the guest.</p><p>* Solicit guest comments on their stay.</p><p>* Process express check-outs.</p><p>* Handle requests for late check-outs.</p><p>* Conduct group check-ins/outs.</p><p>* Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.</p><p>* Adhere to all cashiering procedures:</p><p>Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Make a change for guests. Cash guests' personal checks/travelers checks. Post charges. Run closing reports. Count and secure bank. Complete designated cashier reports. Balance receipts. Drop receipts.</p><p>* Document pertinent information in the logbook/ Lotus Notes/Front Desk Checklist.</p><p>All other duties as required</p><p>**About Rosewood Miramar Beach**</p><p>Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.</p><p>**Competitive Benefits**</p><p>* Medical</p><p>* Dental</p><p>* Vision</p><p>* Life & Disability insurances, 401K</p><p>* Complimentary Room Nights</p><p>**Connect with us:**</p><p>* LinkedIn: </p><p>* Facebook: </p><p>* Instagram: </p><p>Job Requirements **Qualifications**</p><p>**Experience:**</p><p>Minimum two years experience as a Front Desk Agent or in a supervisory role within a luxury or ultra-luxury hospitality setting.</p><p>**General Skills:**</p><p>Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.</p><p>**Technical Skills:**</p><p>Ability to input and access information in the property management system/computers</p><p>**Education:**</p><p>High school diploma. Associates or bachelors degree in business or a relevant field of work, or an equivalent combination of education and/or work-related experience a plus.</p><p>**Language:**</p><p>Required to speak, read and write English, and do basic mathematics. Fluency in other languages a plus.</p><p>**#RosewoodMiramarBeach #AmericanRiviera**</p>',
'post_date' => '2024-04-15T07:44:32Z'
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'description' => '<p>**Position Title:** Guest Services Associate</p><p>**Immediate Supervisors Title:** Front Office Supervisor</p><p>**Overall Responsibilities**</p><p>* Greet and welcome guest.</p><p>* Assign rooms and keys.</p><p>* Keep track of daily scheduled functions and their locations.</p><p>* Manage all daily arrivals and departures, including groups.</p><p>* Prepare guest folio and collect payment for visit.</p><p>* Follow banking-out and shift closing procedures.</p><p>* Maintain safe and clean work areas.</p><p>* Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.</p><p>* Provide suggestions for places to visit, eat, and shop as well directionsand maps.</p><p>* Handle mail, messages, guestroom messages, and faxes per prescribed procedure.</p><p>* Arrange transportation.</p><p>* Carry out specified duties in the event of emergencies.</p><p>* Answer phones promptly in a polite and professional manner using the standard phraseology.</p><p>* Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.</p><p>* Handle wake-up calls and ensure timely delivery by following standard procedure.</p><p>* Assist guests with function of all guestroom features.</p><p>* Log and track all guest complaints.</p><p>* Promptly communicate all requests to appropriate departments.</p><p>* Assist in solving billing discrepancies.</p><p>* Handle monetary transactions per prescribed procedure.</p><p>* Utilize property management system and all other required technology to carry out daily responsibilities.</p><p>* Advise guests and callers of current rates and promotions.</p><p>* Show guestrooms and meeting space to prospective guests as needed.</p><p>* All other duties as assigned</p><p>**Education, Knowledge and Skills:**</p><p>* High School diploma or G.E.D. certificate</p><p>* Customer service background</p><p>* Hotel Front Desk experience preferred</p><p>**Essential Functions**</p><p>* Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSAs), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.</p><p>* The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.</p><p>* Use aggressive hospitality skills, which include:</p><p>* Smile and Greet every Guest</p><p>* Speak to the guest in a warm, friendly and courteous manner</p><p>* Display genuine and enthusiastic interest in the guest, pay complete attention</p><p>* Anticipate guest needs and be flexible in responding to them</p><p>* Be knowledgeable about your job</p><p>* LEARN to take ownership of guest problems and resolve them</p><p>* Report to work station at your scheduled time, being prepared to commence all assigned duties.</p><p>* Perform all job requests assigned by management in which the associate is capable.</p><p>* Maintain a well groomed, professional appearance and attitude at all times.</p><p>* Acknowledge guests immediately with a smile and greeting. Use the guests name at least once in an interaction and practice the principles of Aggressive Hospitality.</p><p>* Anticipate guest needs and offer assistance.</p><p>* Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.</p><p>Company : Huntington Hotels</p><p>Position : Front Desk Agent - $500 Bonus Eligible</p><p>Status : Part Time</p><p>Shift : Second (Afternoon) </p><p>Req # : 6908091</p><p>Date Posted : February 12, 2022</p><p>Location : 6878 Hollister Ave, Goleta, US, CA, 93117 </p><p>Job Category : Hourly</p>',
'post_date' => '2024-04-10T19:27:16Z'
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'title' => 'Front Desk Agent',
'description' => '<p>Location: </p><p>Front Desk Agent in Desert Oasis at Marriott Vacations Worldwide Location * </p><p>**Location:**</p><p>34567 Cathedral Canyon Drive **Experience:** </p><p>Resort Jobs **Job Description**</p><p>**JOB SUMMARY**</p><p>If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. </p><p>As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest. </p><p>**CORE WORK ACTIVITIES**</p><p>* Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. </p><p>* Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. </p><p>* Speak using clear and professional language; answer telephones using appropriate etiquette. </p><p>* Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. </p><p>* Comply with quality assurance standards. </p><p>* Stand, sit, or walk for an extended period of time. </p><p>* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. </p><p>* Available to work a flexible schedule including evenings, weekends, and holidays. </p><p>* Perform other reasonable job duties as requested by Supervisors. </p><p>Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture</p>',
'post_date' => '2024-04-12T07:40:51Z'
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'title' => 'House Attendant',
'description' => '<p>If your answers are yes, please read on...</p><p>To be successful as a House Attendant you will need to be a hard working professional who provides superb hospitality by maintaining the pristine appearance of the resort.</p><p>**Keep Reading IF:**</p><p>YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience</p><p>providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you as a resource. You pride yourself on a job well done.</p><p>YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.</p><p>YOU VALUE SAFETY. You are careful to perform work safely and you follow organizational guidelines and industry standards to prevent incidences. Safety is of the utmost importance to you and you do not compromise safety at any time.</p><p>**Essential Job Functions may include:**</p><p>* Provides room attendants with supplies necessary to perform their duties.</p><p>* Empties carts of soiled linen and trash.</p><p>* Cleans and maintains the resort corridors, stairs, patio deck, garage, hot tub, sauna, and general public areas at the highest state of cleanliness.</p><p>* Assists with VIP room preparations, chemical cleans carpet as needed with provided equipment, turns mattresses as scheduled by supervisors, washes walls, windows, and public areas, moves furniture upon request, maintains supply and storage of linen, assist in the needs of owners and guests, cross train in repairs and maintenance responsibilities.</p><p>* Works closely with front desk, runs errands for the Executive Housekeeper, dust and polishes all wood and brass areas.</p><p>**Requirements**</p><p>* The ideal candidate for this opportunity must be very detail oriented and attentive professional who is able to remain prepared, multi task, and provide exemplary customer service to both guests/owners and associates.</p><p>* 1+ years of related experience, preferably within the hospitality industry</p><p>* High school diploma or equivalent preferred</p><p>* Ability to multitask effectively</p><p>* Strong customer service skills</p><p>* Excellent communication and organizational skills</p><p>* Fluency in English is preferred.</p><p>* Must be flexible to work various shifts including weekends and holidays.</p><p>**Additional Job Elements:**</p><p>Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 75 pounds, and occasionally lift and/or move up to 100 pounds.</p><p>Company : Grand Pacific Resorts</p><p>Position : House Attendant</p><p>Status : Full Time</p><p>Shift : First (Day), Second (Afternoon) </p><p>Req # : 6992723</p><p>Date Posted : February 25, 2022</p><p>Location : 25385 Pappas Road, Ramona, US, CA, 92065 </p><p>Job Category : Staff</p>',
'post_date' => '2024-04-10T19:27:07Z'
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<p>COMPANY PROFILE<br />Woodside Hotel Group is an independent collection of distinguished California hotels, restaurants and spas. We are a family-run business comprised of dedicated and passionate people who take great pride in delivering authentic hospitality and affordable luxury.<br />Embracing the independent and entrepreneurial spirit of our company’s founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.<br />We offer an excellent team oriented work environment where all of our associates and managers have a strong commitment to personalized and distinguished service to our guests and to one another. We also provide an excellent compensation and benefits package to include Medical and Dental for the associate and their dependents, 401K, a flex 125 plan, Vacation and Sick Pay, as well as discounted rates on overnight stays at our luxurious hotels within the Woodside Hotel Group collection.<br />To learn more about our beautiful hotel, please visit our website at www.bodegabaylodge.com </p>
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<h1>Hotel Front Desk Agent - Beautiful Oceanfront Property</h1>
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Bodega Bay Lodge </p>
<div class="date-location">Aug 05, 2019 - Sonoma</div>
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<p>Bodega Bay Lodge overlooking the ocean and bay is seeking a Front Desk Agent to join our team. Our property has undergone a beautiful renovation of our rooms and we are looking for team members excited to elevate the level of service provided to our guests. The ideal candidate will have previous customer service experience preferably in the hospitality industry, excellent communication skills, a phenomenal personality, superior attention to detail, ability to work well under pressure and have knowledge of the surrounding areas.</p>
<p>Weekend and holiday shifts are a must. Training will take place on all shifts. If you are unable or unwilling to work holiday's or variable shifts please do not submit your resume for consideration. Bodega Bay Lodge is a short but gorgeous 30 minute commute from Santa Rosa.</p>
<p>We offer competitive wages, vacation, sick, & holiday time as well as medical, dental, vision, matching 401K, flex spending plan and discounts to our sister properties plus many other employee incentives.</p>
<p>Please note that we are not offering relocation costs for this position.</p>
<p>Job Type: Full-time</p>
<p>Salary: $15.50 to $16.50 /hour</p>
<p>COMPANY PROFILE<br />Woodside Hotel Group is an independent collection of distinguished California hotels, restaurants and spas. We are a family-run business comprised of dedicated and passionate people who take great pride in delivering authentic hospitality and affordable luxury.<br />Embracing the independent and entrepreneurial spirit of our company’s founding, we deliver service that is warm and engaging, hotels that are distinguished and experiences that are authentically local.<br />We offer an excellent team oriented work environment where all of our associates and managers have a strong commitment to personalized and distinguished service to our guests and to one another. We also provide an excellent compensation and benefits package to include Medical and Dental for the associate and their dependents, 401K, a flex 125 plan, Vacation and Sick Pay, as well as discounted rates on overnight stays at our luxurious hotels within the Woodside Hotel Group collection.<br />To learn more about our beautiful hotel, please visit our website at www.bodegabaylodge.com </p>
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Yesterday </p>
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include - APP/View/Layouts/responsive.ctp, line 69
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View::_render() - CORE/Cake/View/View.php, line 923
View::renderLayout() - CORE/Cake/View/View.php, line 546
View::render() - CORE/Cake/View/View.php, line 481
Controller::render() - CORE/Cake/Controller/Controller.php, line 960
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