Valet Guest Services Manager - Hotel Division (copy 2019-08-14 17:45:14)

Job Title: Account Manager

Department: Various Account Sites

Reports to: Directly: City Manager or Area Manager

Position Summary: The primary purpose of this position is to ensure associates provide the highest level of service to the management and guests of the assigned account. This includes hiring, training and discipline/accountability of valets, establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and claims, as well as working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc.

Essential Duties and Responsibilities:

 -Work 40+ hours on site at account

 -Create the weekly valet schedule for account/events

 -Interview, hire, train, discipline, and terminate associates

 -Insure associates are compliant on all onboarding tasks, as well as properly trained/certified before working  their first shift.

 -Identify, coach and train associates for internal promotion

 -Booking, scheduling, and billing private events (where applicable)

 -Maintain a work friendly atmosphere and a team environment

 -Maintain a strong level of communication with associates and clients

 -Anticipate client needs and resolve customer issues proactively or in a timely manner

 -Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline.

 -Management of revenue at for account(s), including setting up reporting capabilities for each shift

 -Assure associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company procedures

 -Being prepared for on-call problem solving 24/7

 -Other duties as assigned by City or Area Manager

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.