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<p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p>
<p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!</p>
<p>Now here’s the fun stuff:</p>
<ul>
<li>Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential</li>
<li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li>
<li>Drive a culture of continuous improvements, new approaches, and personal excellence</li>
<li>Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer</li>
<li>Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable</li>
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<li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li>
<li>Be an ambassador for our culture – role model our values in everything you do</li>
<li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li>
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<p><strong>Requirements: </strong></p>
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<li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li>
<li>Outcome oriented with a commitment to achieving personal, client, and company goals</li>
<li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li>
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<li>Must be able to build a highly engaged, committed, and empowered workforce</li>
<li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li>
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<li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li>
<li>Experience with social media management and providing customer service online via chat is a plus!</li>
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<p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p>
<p>We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p>
<p>Job Type: Full-time</p>
<p>Salary: $30,000.00 to $40,000.00 /year</p>
<p>Experience:</p>
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<li>Call Center: 1 year (Required)</li>
<li>Call Center Supervisor: 1 year (Required)</li>
<li>Call Center Management: 1 year (Required)</li>
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Now here’s the fun stuff:
Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential
Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met
Drive a culture of continuous improvements, new approaches, and personal excellence
Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer
Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable
Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices
Develop and audit quality assurance strategies to ensure the delivery of world class service
Be an ambassador for our culture – role model our values in everything you do
Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.
Requirements:
2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position
Outcome oriented with a commitment to achieving personal, client, and company goals
Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands
Impactful communications skills – both written and verbal
Must be able to build a highly engaged, committed, and empowered workforce
Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets
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Significant experience with developing others through coaching, actionable feedback, and hands-on leadership
Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages
Experience with social media management and providing customer service online via chat is a plus!
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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<li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li>
<li>Drive a culture of continuous improvements, new approaches, and personal excellence</li>
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<li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li>
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<li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li>
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<li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li>
<li>Outcome oriented with a commitment to achieving personal, client, and company goals</li>
<li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li>
<li>Impactful communications skills – both written and verbal</li>
<li>Must be able to build a highly engaged, committed, and empowered workforce</li>
<li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li>
<li>Work constructively with others to achieve shared goals</li>
<li>Significant experience with developing others through coaching, actionable feedback, and hands-on leadership</li>
<li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li>
<li>Experience with social media management and providing customer service online via chat is a plus!</li>
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<p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p>
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<h1>Customer Service Call Center Supervisor</h1>
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Moore </p>
<div class="date-location">Sep 25, 2018 - Otp East</div>
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<div id="vjs-desc">If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.
<p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p>
<p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!</p>
<p>Now here’s the fun stuff:</p>
<ul>
<li>Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential</li>
<li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li>
<li>Drive a culture of continuous improvements, new approaches, and personal excellence</li>
<li>Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer</li>
<li>Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable</li>
<li>Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices</li>
<li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li>
<li>Be an ambassador for our culture – role model our values in everything you do</li>
<li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li>
</ul>
<p><strong>Requirements: </strong></p>
<ul>
<li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li>
<li>Outcome oriented with a commitment to achieving personal, client, and company goals</li>
<li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li>
<li>Impactful communications skills – both written and verbal</li>
<li>Must be able to build a highly engaged, committed, and empowered workforce</li>
<li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li>
<li>Work constructively with others to achieve shared goals</li>
<li>Significant experience with developing others through coaching, actionable feedback, and hands-on leadership</li>
<li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li>
<li>Experience with social media management and providing customer service online via chat is a plus!</li>
</ul>
<p><strong>Salary & Benefits: </strong></p>
<p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p>
<p>We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p>
<p>Job Type: Full-time</p>
<p>Salary: $30,000.00 to $40,000.00 /year</p>
<p>Experience:</p>
<ul>
<li>Call Center: 1 year (Required)</li>
<li>Call Center Supervisor: 1 year (Required)</li>
<li>Call Center Management: 1 year (Required)</li>
</ul>
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'title' => 'Call Center Customer Service Manager',
'description' => 'Overview:<br/><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">Marietta, GA</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">*This is NOT a remote position*</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">Call Center Customer Service Manager</span></strong><strong><span style="font-size: 12pt; color: #2d2d2d;"> wanted Earn up to $69,600/per year (includes a base salary + performance-based bonuses)</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #2d2d2d;">Established and Successful Industry Leader seeks Superstar Call Center Manager to lead our Service Client Care Center.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">Please review the entire employment ad before submitting your resume.</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #2d2d2d;">Do you have the Enthusiasm, Energy, Determination, and Skills to operate a high-productivity call center? We are a successful, world-class automotive dealership looking for a dynamic, energetic leader with outstanding customer care skills, refined and proven managerial skills, and a passion for excellence! Our call center will focus on providing world-class customer service. This individual will be responsible for organizing and directing the daily activities of our outbound call center (which also handles inbound calls) for our service department. </span></p><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">Job brief:</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #2d2d2d;">We are looking for a skilled <strong>Call Center Customer Service Manager</strong> to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff is well-organized and productive.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #2d2d2d;">An excellent call center manager must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. As a call center manager, you must also have excellent customer service and communication skills.</span></p><p style="margin-bottom: 7.5pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #2d2d2d;">The goal is to provide outstanding leadership to attain goals and achieve great results for our dealership.</span></p><br/><br/>Qualifications:<br/><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif;"><strong><span style="font-size: 12pt; color: #2d2d2d;">Requirements for the Call Center Customer Service Manager:</span></strong></span></p><ul><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Minimum of 3 - 5 years supervisory experience in a Customer Service Call Center.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Superb communication skills, both verbal and written.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Verifiable and proven track record of success.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Extensive customer service skills with the proven ability to resolve customer service issues.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Self-starter, a professional, demonstrate initiative, resourcefulness, and strong problem-solving skills.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Leadership The ability to lead the department by displaying outstanding phone skills and a commitment and passion for creating customer amazement.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Train The ability to conduct daily training and coaching sessions with your team.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">The ability to meet or exceed all department Key Performance Indicators that measure overall performance.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Strong organizational expertise and attention to detail.</span><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Must be able to work flexible hours and days, including some weekends.</span></li></ul><br/><br/>Responsibilities:<br/><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif; font-size: 12pt;"><strong><span style="color: #2d2d2d;">Essential Duties of the Call Center Customer Service Manager:</span></strong></span></p><ul><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">This position requires a roll up your sleeves, lead from the front passion for customer retention, growing revenue, driving results, and reaching ambitious targets.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">The ability to coach, mentor motivate and provide overall team and one-on-one training to a team of call center professionals.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Hire, coach, train, counsel, and monitor the performance of call center agents to ensure top performance.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Maintain daily, weekly, and monthly service statistics</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Utilize exceptional problem-solving skills to work through the different challenges of a fast-paced environment</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Work effectively together with Service Managers, Fixed Operations Directors, and General Managers to advocate for your department and team to create maximum synergy, coordination, and cooperation</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Prepare call center performance reports by collecting, analyzing, and summarizing data trends.</span></li><li style="margin: 0in 0in 0in 78.0pt;"><span style="font-size: 12pt; font-family: calibri, sans-serif; color: #4b4b4b;">Drive daily calling activities -Inbound and outbound calling campaigns (all calls are customer-service driven, no cold calling)</span></li></ul><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif; 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font-family: calibri, sans-serif; color: #4b4b4b;">World-class training and development program and much more!</span></li></ul><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif; font-size: 12pt;"><strong><span style="color: #2d2d2d;">If you're the one, we want to speak with you now! Please email your up-to-date resume!</span></strong></span></p><p style="margin-bottom: 7.5pt;"><span style="font-family: calibri, sans-serif; font-size: 12pt;"><strong><span style="color: #2d2d2d;">www.bdcblueprint.com</span></strong></span></p>',
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<h1>Customer Service Call Center Supervisor</h1>
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Moore </p>
<div class="date-location">Sep 25, 2018 - Otp East</div>
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Apply via email:<br/><a class="red-link" href="mailto:jobs+44091-w@hireproven.com">jobs+44091-w@hireproven.com</a>
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<div class="job-post-details">
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<div id="vjs-desc">If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.
<p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p>
<p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!</p>
<p>Now here’s the fun stuff:</p>
<ul>
<li>Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential</li>
<li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li>
<li>Drive a culture of continuous improvements, new approaches, and personal excellence</li>
<li>Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer</li>
<li>Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable</li>
<li>Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices</li>
<li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li>
<li>Be an ambassador for our culture – role model our values in everything you do</li>
<li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li>
</ul>
<p><strong>Requirements: </strong></p>
<ul>
<li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li>
<li>Outcome oriented with a commitment to achieving personal, client, and company goals</li>
<li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li>
<li>Impactful communications skills – both written and verbal</li>
<li>Must be able to build a highly engaged, committed, and empowered workforce</li>
<li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li>
<li>Work constructively with others to achieve shared goals</li>
<li>Significant experience with developing others through coaching, actionable feedback, and hands-on leadership</li>
<li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li>
<li>Experience with social media management and providing customer service online via chat is a plus!</li>
</ul>
<p><strong>Salary & Benefits: </strong></p>
<p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p>
<p>We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p>
<p>Job Type: Full-time</p>
<p>Salary: $30,000.00 to $40,000.00 /year</p>
<p>Experience:</p>
<ul>
<li>Call Center: 1 year (Required)</li>
<li>Call Center Supervisor: 1 year (Required)</li>
<li>Call Center Management: 1 year (Required)</li>
</ul>
</div> </div>
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