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We look forward to hearing from you.</p> <p>About bvoip</p> <p>bvoip is a channel company that works with the IT Service Industry. Our goal is to connect our partners with a powerful stack of communication software to solve the need for voice, video, and business CRM software integration. We are an young company looking for motivated people who are energetic and willing jump on board of an up and coming company. </p> <p>For more information, visit www.bvoip.com</p> <p>We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. 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We work with IT Managed Service Providers to integration Unified Communications into their service offering. bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip\'s platform. To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You\'ll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. This position can be remote which means you need to have high speed internet and viable computer. Responsibilities and Duties Guide customers through the bvoip onboarding process (training will be provided) Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations. Teach customers how to integrate the bvoip software into their existing toolset Help customers in need with troubleshooting and finding solutions to unforeseen issues Communicate with co-workers through e-mail, ticketing, chat, and/or verbally Ensure customers are successful with their use of the software Adapt to change productively and handle other essential tasks as assigned Qualifications and Skills A Bachelor\'s Degree is preferred At least 2 years of experience in IT or managed services is preferred Any Managed Service Provider experience and or MSP channel products is a big plus Exceptional customer service skills Excellent troubleshooting skills Excellent phone, verbal and written communication skills Experience with general IT Infrastructure Must be authorized to work in the United States Make Sure You Include These Two Things A note that tells us why you\'re a great fit for bvoip Your resume Thanks. We look forward to hearing from you. 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} } } </script> <style> #employer-edit.affix { position: fixed; top: 0; width: 100%; z-index:10; } </style> <div id="join_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="join_popupLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="login_popup" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="login_popupLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="loginModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="loginModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="submissionModal" class="modal fade" tabindex="-1" role="dialog" aria-labelledby="submissionModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content" id="modalContent"></div> </div> </div> <div id="proven-view-job"> <span class="hide" id="jobid">45318</span> <span class="hide" id="referencenumber">55556</span> <div class="container"> <div class="row"> <div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0"> <div id="proven-candidate-home-page" class="hidden-xs" style="background: #fff;"> <div class="search-jobs" style="padding-top: 0px;"> <div class="row"> <div class="col-xs-12 col-sm-10 col-sm-offset-1 col-md-10 col-md-offset-1"> <div class="row search-row"> <div class="col-sm-5 search-field"> <input type="text" name="data[Search][search_text]" value="" id="search_text" placeholder="Job Title, Keywords, or Company" /> </div> <div class="col-sm-5 search-field"> <input type="text" value="" id="search-location" placeholder="City, State or Zip" /> </div> <div class="col-sm-2 search-field" style="height:50px;"> <a href="#" id="search-btn" class="btn btn-default" role="button" style="width:100%;">SEARCH</a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="row"> <div class="col-md-10 col-md-offset-1 col-sm-12 col-sm-offset-0"> <div class="panel panel-default voffset3"> <div class="panel-body"> <div class="job-post-details"> <div class="row"> <div class="col-xs-3 col-sm-2"> <div class="company-logo"> <img src="https://d2qez73695kjfi.cloudfront.net/w15530513541855517280_small.jpg" width="90" border="0" class="img-responsive center-block" /> </div> </div> <div class="col-xs-9 col-sm-10"> <h1>TECHNICAL ONBOARDING SPECIALIST</h1> <p class="small-bottom-border"> bvoip </p> <div class="date-location">Mar 19, 2019 - Philadelphia</div> <div class="voffset1"> <script type="text/javascript" src="https://s7.addthis.com/js/250/addthis_widget.js#pubid=seanfalconer"></script> </div> </div> </div> <hr /> <div class="row"> <div class="apply-form-link col-xs-12 col-sm-8 col-md-7 col-lg-8"> Apply via email:<br/><a class="red-link" href="mailto:jobs+45318-w@hireproven.com">jobs+45318-w@hireproven.com</a> </div> <div class="col-xs-12 col-sm-4 col-md-5 col-lg-4"> <script type="text/javascript"> var currentLink = null; var maskOn = false; function resizeTitleContainer() { var height = $("#job-title.job-post-container").height() + $(".apply-widget").height(); $("#job-title.job-post-container").height(height); $("#job-title.job-post-container .background").height(height); $("#job-title.job-post-container .foreground").height(height); } $(document).ready(function() { $("#apply-form-location").append($(".apply-widget")); var height = $("#job-title.job-post-container .inner").height() + 20; $("#job-title.job-post-container").height(height); $("#job-title.job-post-container .background").height(height); $("#job-title.job-post-container .foreground").height(height); $("#show-apply-form").click(function(e) { e.preventDefault(); if($(this).hasClass('disabled')) return; $("#show-apply-form").hide(); $(".apply-form-link").hide(); // resizeTitleContainer(); $(".apply-widget").slideToggle(400); }); $("#cover-letter-link").click(function(e) { e.preventDefault(); $("#cover-letter-link").hide(); $("#cover-letter-container").show(); $("#coverletter").focus(); }); $(document).keypress(function (eh){ $("#errorsBox").hide(); }); $("#login-link").click(function(e) { e.preventDefault(); $("#join_popup").modal("hide"); $("#login_popup #modalContent").html(""); $.ajax({ type: "POST", url: "/users_ajax/loginDialog/employer_id:30657/job_id:45318", success: function(html){ // update the hidden div layer to contain the form information $("#login_popup #modalContent").html(html); $("#login_popup").modal("show"); } }); }); $.validator.addMethod('tosChecked', function(value, element) { if(!$('#tos:checkbox').is(':checked')) { $('.toswrapper').css("border", "3px solid #CC0033"); return false; } else { $('.toswrapper').css("border", "3px solid #f5f5f5"); return true; } }); $("#submit-btn").click(function(e) { e.preventDefault(); $("#buildProfileForm").submit(); }); $("#buildProfileForm").validate({ submitHandler: function() { $("#submit-btn").button("loading"); $('#buildProfileForm').ajaxSubmit(processResumeInfo); }, rules: { "data[Worker][agreed_to_terms]": { tosChecked: true } }, messages: { "data[Worker][fname]": { required: '' }, "data[Worker][lname]": { required: '' }, "data[Worker][unique_identifier]": { required: '' }, "data[Worker][agreed_to_terms]": { tosChecked: '' } } }); 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering. </p> <p>bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip's platform.</p> <p>To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. </p> <p>This position can be remote which means you need to have high speed internet and viable computer.</p> <p><strong>Responsibilities and Duties</strong></p> <ul> <li>Guide customers through the bvoip onboarding process (training will be provided)</li> <li>Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations.</li> <li>Teach customers how to integrate the bvoip software into their existing toolset </li> <li>Help customers in need with troubleshooting and finding solutions to unforeseen issues</li> <li>Communicate with co-workers through e-mail, ticketing, chat, and/or verbally</li> <li>Ensure customers are successful with their use of the software</li> <li>Adapt to change productively and handle other essential tasks as assigned</li> </ul> <p><strong>Qualifications and Skills</strong></p> <ul> <li>A Bachelor's Degree is preferred</li> <li>At least 2 years of experience in IT or managed services is preferred</li> <li>Any Managed Service Provider experience and or MSP channel products is a big plus</li> <li>Exceptional customer service skills</li> <li>Excellent troubleshooting skills</li> <li>Excellent phone, verbal and written communication skills</li> <li>Experience with general IT Infrastructure</li> <li>Must be authorized to work in the United States</li> </ul> <p><u>Make Sure You Include These Two Things</u></p> <ul> <li>A note that tells us why you're a great fit for bvoip</li> <li>Your resume</li> </ul> <p>Thanks. We look forward to hearing from you.</p> <p>About bvoip</p> <p>bvoip is a channel company that works with the IT Service Industry. Our goal is to connect our partners with a powerful stack of communication software to solve the need for voice, video, and business CRM software integration. We are an young company looking for motivated people who are energetic and willing jump on board of an up and coming company. </p> <p>For more information, visit www.bvoip.com</p> <p>We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. 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Remote- $40/Hr', 'description' => '<p><em>Candidates for this work-from-home position must be 21 or older, have an SSN, own a personal computer, and reside in New Jersey, Pennsylvania, Michigan, or West Virginia.</em></p><p>We are a gambling technology company launching a new service and looking for individuals to join a focus group in an ongoing part-time capacity.</p><p>You will earn $800 to $1,200 for ~20 hours with the opportunity for ongoing work.</p><p>This is a work from home position and an easy way to boost your income while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).</p><p>The focus group is related to local data collection, useability and feedback for a new service launching in your state.</p><p>Hours are flexible but tasks must be completed by the set deadline.</p><h3>Benefits</h3><ul><li>$800 to $1,200 for ~20 hours of work</li><li>Quick payment</li><li>Flexible - work from home around your schedule</li><li>Fun - you won't feel like you are working</li></ul><h3>Requirements</h3><ul><li>Comfortable working remotely</li><li>Able to commit to at least 5 hours per week</li><li>Strong communication skills</li><li>Access to an Apple or Windows computer for work purposes</li><li>Able to clear a background check</li><li>Focus group is related to the casino industry so participants must be comfortable with this industry</li></ul><p>Our focus group participants come from all backgrounds and industries. This position is open to any person seeking short-term, work at home, part-time or a full-time job. Hours are flexible and no previous experience is required.</p><p>This is NOT like other job posts you've responded to! If you feel you are a fit for this role, we encourage you to apply for this exciting opportunity.</p><p>We are rated 5* on Glassdoor and Trustpilot.</p><p><em>Candidates for this work-from-home position must be 21 or older, have an SSN, own a personal computer, and reside in New Jersey, Pennsylvania, Michigan, or West Virginia. Please only apply if you meet these minimum requirements.</em></p><p><strong><em>Please apply only once; we consider each application for all relevant positions within our company.</em></strong></p>', 'post_date' => '2024-04-15T00:07:42Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'CAI' ), 'UtZipcode' => array( 'city' => 'Hatfield', 'state_prefix' => 'PA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=70d6ae9b987c73edd943e5161&ri=9be5a5c3e1ca48fe89f494b4b926f201&job_loc=Hatfield%2CPA&q=Technical+Onboarding+Specialist&spl=v1%253A8SkGCdjORqhZQD5s%253AvIykjcytkR2A1jYWSOESNQ%253D%253D%253AW9S%252BejwS52SFKRsYnM%252F0xaavgP7F84bK%252BuuJ%252Bf%252Bp%252FUYdkab3w0rfXwyJ3omLda83J7TauZYjNTL%252BX1HOITEqTGqYYKNjun%252FxFhfC7seDahFqHWsGup%252Fbjxjm%252BeK4Xh4kKVFLCQ%253D%253D&encrypt=0&l=Hatfield%2C+PA&t=simplyhired.com&jobkey-30287867738/', 'title' => 'Technical Specialist', 'description' => 'Technical Specialist<p><b>Req number:</b></p>R2447<p><b>Employment type:</b></p>Full time<p><b>Worksite flexibility:</b></p>Remote<p><b>Job Summary</b></p>We are seeking a Technical Specialist who has experience specifically with immunization Information System HL7 message formats, transmission, and electronic reporting preparation.<p><b>Job Description</b></p><p></p><p>We are seeking a <b>Technical Specialist</b> who has experience specifically with immunization Information System HL7 message formats, transmission, and electronic reporting preparation. This position will be <b>full-time</b> and<b> remote</b>.</p><p></p><p></p><p><b>What You ll Do </b></p><ul><li><p>Serve as the Immunization Information System HL7 Subject Matter Expert providing technical solutions and assistance supports to hospital IIS HL7 onboarding</p></li><li><p>Work with program staff on providing IIS HL7 onboarding work plan for each individual hospital and attend meetings and discussions with state holders</p></li><li><p>Work with program to understand business needs, external partners (providers and hospitals) to identify technical requirements, and IT staff to advise IIS HL7 processes implementation</p></li><li><p>Review and provide technical assistance and guidance on IIS HL7 message mapping format and standards, and to evaluate mapping functionalities</p></li><li><p>Participate in multiple programming activities and projects adhering to the current SDLC process. Activities shall include team meetings and processes around analysis, coding, testing, debugging, implementation, and documentation</p></li></ul><p></p><p></p><p><b>What You'll Need </b></p><p></p><p>Required:</p><p></p><ul><li><p>Experience serving as an HL7 Subject Matter Expert providing technical solutions and assistance for Immunization HL7 onboarding</p></li><li><p>Experience with HL7 v2.5.1 messaging, specifically</p></li><li><p>Experience working with public health immunization systems in relation to vaccine data</p></li><li><p>Experience taking source to target mappings and coding independently</p></li><li><p>Experience creating immunization information onboarding work plans and companion guides</p></li><li><p>Experience working directly w/hospitals or healthcare providers regarding HL7 message formats, transmission and reporting preparation</p></li><li><p>Working w/internal programs to understand bus. needs, providers and hospitals to ID technical requirements, and IT staff to advise HL7 implementation</p></li><li><p>Experience troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, etc.</p></li><li><p>Providing technical assistance and guidance on HL7 message mapping format/standards, evaluating mapping functionalities for immunization systems</p></li><li><p>Experience with SOAP Web Services and the CDC WSDL to identify and troubleshoot connectivity issues (XML) and file log warnings and errors in onboarding</p></li><li><p>Awareness of cultural diversity and can embrace and capitalize those differences; applies knowledge in decision-making process</p></li><li><p>Ability to identify project risks by defining risk strategies and developing the risk management plan</p></li><li><p>Participates as part of a team, understanding the various work styles of others and their roles on the team. Demonstrates enthusiasm and commitment to the goals and objectives of the team</p></li></ul><p></p><p></p><p><b>Physical Demands </b></p><p></p><ul><li><p>Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards</p></li><li><p>Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</p></li><li><p>Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitors</p></li></ul><p></p><p></p><p></p><p><b>Reasonable Accommodation Statement</b></p><p>If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to <span><span><span>...@cai.io</span></span></span> or (888) ### ####.</p><p></p><p><b>Equal Employment Opportunity Policy Statement</b></p><p>It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.</p>', 'post_date' => '2024-04-25T22:14:49Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'Sika' ), 'UtZipcode' => array( 'city' => 'Philadelphia', 'state_prefix' => 'PA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=708c6999f20c73eddcef95301&ri=9be5a5c3e1ca48fe89f494b4b926f201&job_loc=Philadelphia%2CPA&q=Technical+Onboarding+Specialist&spl=v1%253Af7GkiWOo1hHDn%252FBW%253AB6EMpKYfkxrLzMDirv3w3g%253D%253D%253AQ6uJt2eDixSWOzqwJ6tcQa7ZCqrF55YdtVjsVwDqqM%252B5pdaipKWfp1UbSzOD9%252FoC4dZNVufg0kSpPv8tmtwropjFhCYkYKvWr4nWmRI%252B4UqvaHY7kXA5GdwreYNXJhIU8vkK&encrypt=0&l=Hatfield%2C+PA&t=simplyhired.com&jobkey-30209990464/', 'title' => 'Technical Service Representative', 'description' => '<strong>Company Description<br><br></strong><ul><li>With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer s needs first, encompasses why Sika is the global leader in our industries.<br><br></li></ul><strong>Job Description<br><br></strong>The Technical Service Representative is responsible for monitoring the installation of Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. The ideal candidate will live and work in in the Philadelphia and Lancaster PA area. This position reports to the Regional Technical Manager.<br><br><strong>Specific Responsibilities<br><br></strong><ul><li>Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.</li><li>Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.</li><li>Conducting final inspections for technical acceptance for warranty issuance.</li><li>Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.</li><li>Advising Technical Manager concerning progress, issues, problems project needs.</li><li>Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.</li><li>Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.</li><li>Participation in job meetings with contractors, architects, building owners, Sarnafil sales personal and applicators<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>High School Diploma, preferably Associate degree</li><li>2-5 years of work experience in the roofing industry</li><li>Technical knowledge of single-ply roof membrane installation, ideally Sarnafil</li><li>Good written and verbal communication skills</li><li>Ability to travel extensively within the region, some overnight travel (via car, train and plane)</li><li>Computer literacy</li><li>Ability to travel<br><br></li></ul><strong>Additional Information<br><br></strong><em>Competitive Benefits</em>: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.<br><br><em>Meaningful Work:</em> Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable every day.<br><br><em>Company Culture:</em> Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.<br><br><em>Community Involvement:</em> Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.<br><br><em>Sustainability Initiatives:</em> Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.<br><br>Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.', 'post_date' => '2024-04-16T19:09:38Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'firstPRO' ), 'UtZipcode' => array( 'city' => 'Philadelphia', 'state_prefix' => 'PA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=70cf9f76df6c73edd8d0fbc21&ri=9be5a5c3e1ca48fe89f494b4b926f201&job_loc=Philadelphia%2CPA&q=Technical+Onboarding+Specialist&spl=v1%253AXGJJLzpzIEq8VwrC%253A282zE%252FBSfa%252FFvgzGaGulmg%253D%253D%253Aj%252Bd2jfYBR2i1NEOxHK0ScalJ102s3cp7RwZB6FJrA9CFGr1pn3JhpCAl6nmziUTjnq%252FtUStlHqEpIpMJ7w9hzpm2YR16DVdRNxDUd7wVQMeKfi2j2lEPwexcAceS8lGYZiNC&encrypt=0&l=Hatfield%2C+PA&t=simplyhired.com&jobkey-30280465678/', 'title' => 'Desktop Support Specialist', 'description' => '<p><strong><em>firstPRO </em></strong>is looking for an on-site <strong>Desktop Support Technician </strong>for our client located in Philadelphia, PA. The <strong>Desktop Support Technician </strong>is going to be supporting users by performing installation, repairs, upgrades and maintenance on hardware, software, peripherals, and computer-aided scientific research equipment. This is an <strong>on-site, contract-to-hire </strong>opportunity paying up to <strong>$30.00/hr W-2.</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p> Delivers on-site desktop and other technical support to users in research labs and academic administration</p><p> Performs basic installations, repairs, upgrades, and maintenance on hardware, software, computer peripherals and computer-aided scientific research equipment.</p><p> Resolves technical problems, answers customer questions, and resolves issues. Done independently and without referral.</p><p> Directs users in the operation and appropriate usage of systems/equipment</p><p> Provides recommendations and technical specifications for departmental purchasing</p><p> Performs ongoing analysis of local computing environment and makes recommendations for technology or process improvements</p><p> Assists in the analysis of technical products, systems and/or software. May take lead role in technology evaluation projects or technology implementation projects.</p><p> Performs testing for product evaluation and deployment projects.</p><p> Performs or updates inventory as appropriate.</p><p> Updates tickets and assignments according to established procedures.</p><p><br></p><p><strong>Preferred Qualifications/Experience:</strong></p><ul><li>3+ years of Help Desk experience</li><li>Bachelor's degree in Computer Science, Information Systems or related field or Certificate from a Technical School/Institute</li><li>Experience in both Windows and Macintosh environments</li><li>Knowledge of academic and/or research operations and the use of information system applications in an academic environment preferred but not required</li></ul>', 'post_date' => '2024-04-25T03:27:19Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Electron Microscopy Sciences' ), 'UtZipcode' => array( 'city' => 'Hatfield', 'state_prefix' => 'PA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=70b69ff1206c73eddf40f3bd1&ri=9be5a5c3e1ca48fe89f494b4b926f201&job_loc=Hatfield%2CPA&q=Technical+Onboarding+Specialist&spl=v1%253Aw4hFBMmdPiDgW3WQ%253A0At0JHyQOPDSF1Uam8pb%252BQ%253D%253D%253AF3IAOQRpBxTgdPrfDAlU40%252BfF2Y0cXCxSc9dSLn7%252BLChvGzob%252FiynqXf9QxLLzi36xlTBi8zo4m8evvxjtbAyySIDLiwo%252BK2C%252BWZL7qNiDYDmY%252B0vzvYH4ujj4A61TdhJq4rPvpBXc95i6CD&encrypt=0&l=Hatfield%2C+PA&t=simplyhired.com&jobkey-30254253235/', 'title' => 'Customer Service Specialist', 'description' => '<p><strong>Customer Service Specialist</strong></p><p><strong>Hatfield, PA</strong></p><p><br></p><p><br></p><p><strong>COMPANY SUMMARY</strong></p><p>Inverness Graham, a Philadelphia based buyout firm that acquires innovative companies where technology is transforming traditional industry, has created a new Life Sciences and Diagnostics platform with the acquisitions of Electron Microscopy Sciences (EMS) and Azer Scientific. Founded in 1969, EMS is the most comprehensive source for all microscopy and general laboratory research fields. Azer Scientific was founded in 2003 and has grown into a leading healthcare supplier serving histology laboratories. The two brands share a common mission to partner with customers to drive service innovation within the life sciences and diagnostic industries and, today, serve customers across 100 countries.</p><p><br></p><p><br></p><p><strong>ESSENTIAL JOB FUNCTIONS</strong></p><ul><li>Receive, accurately enter, and manage inbound sales orders.</li><li>Communicate product availability, ship date, and other components to customers.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within time limits: follow up to ensure resolution.</li><li>Respond to customer inquiries via written or verbal format such as shipping status, price, availability, product certification, SDS, and/or basic technical information.</li><li>Proactively resolve customer problems and complaints in a timely manner.</li><li>Monitor customer backorders, reporting as necessary.</li><li>Research and initiate customer return authorization requests, resolve unauthorized returns.</li><li>Prepare all international customer documentation necessary for shipping, customs, clearances and compliance.</li><li>Support sales account managers by providing pricing, quotes, shipping status and product information.</li><li>Follow communication procedures, guidelines and policies.</li><li>Meet established department KPI / metrics.</li><li>Hours are 9:30am to 6:30 PM EST with eligibility for OT Monday through Friday.</li></ul><p><br></p><p><br></p><p><strong>MINIMUM REQUIREMENTS</strong></p><ul><li>2 years of experience in a customer service setting.</li><li>Must be a strong communicator, in both written and verbal formats.</li><li>Must be detail oriented with excellent follow-up skills.</li><li>Must be highly organized, able to multitask and prioritize.</li><li>Able to work in a team and independently.</li><li>MS office proficiency.</li><li>Type on a computer, answer phone calls, document management.</li><li>Problem solving skills.</li></ul><p><br></p><p><br></p><p><strong>PREFERRED REQUIREMENTS</strong></p><ul><li>Manufacturing or distribution environment preferred.</li><li>ERP experience preferred.</li><li>International customer service experience is preferred.</li></ul><p><br></p><p><br></p><p>Electron Microscopy Sciences/Azer Scientific provides equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disability, political affiliation, protected veteran status, or sexual orientation.</p>', 'post_date' => '2024-04-22T20:13:18Z' ) ) ) $title_for_layout = 'TECHNICAL ONBOARDING SPECIALIST at bvoip' $metatag_description = 'TECHNICAL ONBOARDING SPECIALISTbvoip at Proven' $unique_name = 'bvoip-hatfield-pa' $reference_number = '55556' $mobile_image = '' $display_company_title = 'Jobs at bvoip' $employer = array( 'EmployersJob' => array( 'id' => '45318', 'employer_id' => '30657', 'ats_url' => '', 'url' => '', 'title' => 'TECHNICAL ONBOARDING SPECIALIST', 'craigslist_city' => 'philadelphia', 'craigslist_sub_city' => '', 'craigslist_sub_sub_city' => '', 'craigslist_state' => 'Pennsylvania', 'open' => '1', 'post_date' => '2019-03-20 02:45:11', 'duration' => 'full time', 'anonymous_post' => '0', 'compensation' => '', 'zip' => '19440', 'description' => '<p>We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. 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We work with IT Managed Service Providers to integration Unified Communications into their service offering. bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip\'s platform. To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You\'ll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. This position can be remote which means you need to have high speed internet and viable computer. Responsibilities and Duties Guide customers through the bvoip onboarding process (training will be provided) Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations. Teach customers how to integrate the bvoip software into their existing toolset Help customers in need with troubleshooting and finding solutions to unforeseen issues Communicate with co-workers through e-mail, ticketing, chat, and/or verbally Ensure customers are successful with their use of the software Adapt to change productively and handle other essential tasks as assigned Qualifications and Skills A Bachelor\'s Degree is preferred At least 2 years of experience in IT or managed services is preferred Any Managed Service Provider experience and or MSP channel products is a big plus Exceptional customer service skills Excellent troubleshooting skills Excellent phone, verbal and written communication skills Experience with general IT Infrastructure Must be authorized to work in the United States Make Sure You Include These Two Things A note that tells us why you\'re a great fit for bvoip Your resume Thanks. We look forward to hearing from you. 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering. </p> <p>bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip's platform.</p> <p>To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today. </p> <p>This position can be remote which means you need to have high speed internet and viable computer.</p> <p><strong>Responsibilities and Duties</strong></p> <ul> <li>Guide customers through the bvoip onboarding process (training will be provided)</li> <li>Provide technical support for bvoip users as they set up the platform, phone system, voip devices, and integrations.</li> <li>Teach customers how to integrate the bvoip software into their existing toolset </li> <li>Help customers in need with troubleshooting and finding solutions to unforeseen issues</li> <li>Communicate with co-workers through e-mail, ticketing, chat, and/or verbally</li> <li>Ensure customers are successful with their use of the software</li> <li>Adapt to change productively and handle other essential tasks as assigned</li> </ul> <p><strong>Qualifications and Skills</strong></p> <ul> <li>A Bachelor's Degree is preferred</li> <li>At least 2 years of experience in IT or managed services is preferred</li> <li>Any Managed Service Provider experience and or MSP channel products is a big plus</li> <li>Exceptional customer service skills</li> <li>Excellent troubleshooting skills</li> <li>Excellent phone, verbal and written communication skills</li> <li>Experience with general IT Infrastructure</li> <li>Must be authorized to work in the United States</li> </ul> <p><u>Make Sure You Include These Two Things</u></p> <ul> <li>A note that tells us why you're a great fit for bvoip</li> <li>Your resume</li> </ul> <p>Thanks. We look forward to hearing from you.</p> <p>About bvoip</p> <p>bvoip is a channel company that works with the IT Service Industry. Our goal is to connect our partners with a powerful stack of communication software to solve the need for voice, video, and business CRM software integration. We are an young company looking for motivated people who are energetic and willing jump on board of an up and coming company. </p> <p>For more information, visit www.bvoip.com</p> <p>We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. 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bvoip
We are a successful, award-winning local Software-as-a-Service (SaaS) company founded in 2014. We work with IT Managed Service Providers to integration Unified Communications into their service offering.
bvoip is looking for a full-time technical onboarding specialist. This person will train new customers on how to use bvoip's platform.
To be successful in this role, you should be passionate about helping others and eager to learn the bvoip software. Having some technical experience in IT or managed services is ideal. You'll be teaching our users how to roll-out bvoip on a technical level, so you should have a baseline understanding of the systems and tools MSPs are using to manage IT today.
This position can be remote which means you need to have high speed internet and viable computer.
Responsibilities and Duties
Qualifications and Skills
Make Sure You Include These Two Things
Thanks. We look forward to hearing from you.
About bvoip
bvoip is a channel company that works with the IT Service Industry. Our goal is to connect our partners with a powerful stack of communication software to solve the need for voice, video, and business CRM software integration. We are an young company looking for motivated people who are energetic and willing jump on board of an up and coming company.
For more information, visit www.bvoip.com
We invite all qualified candidates to apply. Please note, you must be eligible to work in the United States to be considered for this role. We thank everyone for their interest, however only successful applicants will be contacted.
No recruiters or phone calls please!
Other jobs you may like
Call Center Support Specialist - Remote- $40/Hr
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CAI - Hatfield, PA
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Sika - Philadelphia, PA
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firstPRO - Philadelphia, PA
Yesterday
Electron Microscopy Sciences - Hatfield, PA
3 days ago
Apply to jobs on the go with Proven mobile
Nr | Query | Error | Affected | Num. rows | Took (ms) |
---|---|---|---|---|---|
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2 | SELECT COUNT(*) AS `count` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`employer_id` = 30657 AND `EmployersJob`.`open` = 1 | 1 | 1 | 1 | |
3 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 716344 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
4 | SELECT `EmployerMobileImage`.`file_name` FROM `proven_production`.`employer_mobile_images` AS `EmployerMobileImage` WHERE `EmployerMobileImage`.`employer_id` = 30657 LIMIT 1 | 0 | 0 | 0 | |
5 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 716344 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
6 | SELECT `BillingTransaction`.`id` FROM `proven_production`.`billing_transactions` AS `BillingTransaction` WHERE `BillingTransaction`.`employers_job_id` = 45318 ORDER BY `BillingTransaction`.`created_date` desc LIMIT 1 | 1 | 1 | 0 | |
7 | SELECT `EmployersJob`.`title`, `EmployersJob`.`description`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix`, `EmployersJob`.`zip` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`id` = 45318 LIMIT 1 | 1 | 1 | 1 |