Account Management

Summary

We're looking for high performing Account Managers with 1-3 years quota carrying experience growing and retaining revenue while maintaining an exceptional level of customer service. As an Account Manager you will be responsible for managing 150+ current advertising brands, proactively reaching out to ensure client satisfaction/retention and increasing revenue via upsell opportunities and contract renewals.

Responsibilities

• Manage book of business with focus on revenue growth and retention while providing exceptional customer service
• Maintain a high daily volume of activity including outbound calls, emails, with the intent of nurturing client relationships and identifying upsell opportunities
• Proactively manage book of business to ensure clients have an overall great experience with Upward.net, while partnering with the Client Success Team to ensure clients are receiving proper program expectations
• Skillfully deliver bi-monthly client check-in calls/presentations with the goal of ensuring client renewal before end of contract term
• Exceed monthly/quarterly retention and growth quotas
• Thrive on change while remaining highly organized, optimistic, and coachable
• Drive to individually compete (and win!) while still being a fantastic team player

Qualifications/Experience

• 1-3 years of Account Management experience (prior sales or advertising experience desired
• Ability to manage roughly 200 SMB clients with a strong focus on quota achievement, account retention and growing your book of business
• Excellent time management and organizational skills with the ability to track numerous details
• Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
• Strong belief in proactive rather than reactive approach to handling clients and problems
• A passion and deep understanding of customer service and business growth
• Technically savvy
• HR or recruiting industry experience preferred (but not required)
• Strong interpersonal communication (both verbal and written)
• Bachelors Degree