45745 56449

Customer Service Representative

Move Way Logistics Limited

May 16, 2019 - Central La 213/323


Move – Way Logistics Limited, is outstanding in the Freight Logistics Industry, with the aim of customer and staff satisfaction. We specialize in all forms of freight management including air and sea freight. Our logistics team has expert knowledge in customs clearance, documentation services for both import & export of international freight.

We are an equal opportunity employer promoting diversity, within our workforce and therefore welcomes application from qualified individuals.

Our job is flexible based on your availability, when thinking of expanding your career, think Move-Way Logistics.

JOB DESCRIPTION

    Take over and sorts out customer questions and requests via telephone and email
    Respond promptly to customer inquiries
    Generate sales leads
    Handle and resolve customer complaints; Identify and assess customers’ needs to achieve satisfaction
    Keep records of customer interactions
    Process customer accounts and file documents
    Perform customer verifications
    Follow communication procedures, guidelines and policies
    Offer customer support using different software applications
    Effectively escalates any sensitive or customer concerns to management as required.

REQUIREMENT

    Customer support experience (with at least 1 year)

SKILLS

    Mastery of handling computers (especially Microsoft Office applications)
    Know-how of the demanding language of customer satisfaction; Strong phone contact handling skills and active listening
    The pragmatic approach to problem-solving and problem analysis
    Ability to multi-task priorities and manage time effectively
    Excellent verbal and written communication skills

EDUCATION

    High School (Minimum)

Job Type: Temporary / Permanent

Employment Type: Part -Time / Full Time / Temporary

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