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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.</p> <p>Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)</p> <ul> <li>Answers incoming calls and makes any necessary follow up outbound calls.</li> <li>Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.</li> <li>Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.</li> <li>Researches and resolves customer issues.</li> <li>Processes and fills out multiple types of electronic forms.</li> <li>Performs data entry.</li> <li>Documents phone calls and actions in the database.</li> <li>Receives and processes account update requests from inbound phone calls.</li> <li>Troubleshoots situations accurately, quickly and efficiently for customers on the phone.</li> <li>Helps other departments with their tasks when inbound call volume is low.</li> <li>Maintains an above average attendance record.</li> <li>Meets or exceeds productivity standards.</li> <li>Completes daily task in compliance with established policies and procedures.</li> </ul> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=78a20945407c73edd943e5ee1&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253Ad5N09lwfYKbA0OPa%253ARG9%252Fvqd5WTSV7aOxR883OQ%253D%253D%253Az2S1OgMyXzl10RPXi3R%252B%252F%252FYy0LozjNpvkN4pLAllQO5rdiLbmDr3GRsoKOpdBYsq62GDoe27cSdGnpE7O9nv4MdUCBfSh1UxiH2ytwD77XH0RcRGyzhRE67I5wnngMARRJjaPg%253D%253D&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30287867618/" class="blue-link" target="_blank">Strategic Account Representative</a></p> <p class="similar-job-company">Spectrum - 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<span class="text-muted">Columbus, OH</span></p> <p class="text-muted similar-job-date"> 7 days ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ', 'scripts_for_layout' => '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' ) $search_text = '' $search_location = '' $show_thank_you = (int) 0 $similar_jobs = array( (int) 0 => array( 'Employer' => array( 'company_name' => 'Spectrum' ), 'UtZipcode' => array( 'city' => 'Columbus', 'state_prefix' => 'OH' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=78a20945407c73edd943e5ee1&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253Ad5N09lwfYKbA0OPa%253ARG9%252Fvqd5WTSV7aOxR883OQ%253D%253D%253Az2S1OgMyXzl10RPXi3R%252B%252F%252FYy0LozjNpvkN4pLAllQO5rdiLbmDr3GRsoKOpdBYsq62GDoe27cSdGnpE7O9nv4MdUCBfSh1UxiH2ytwD77XH0RcRGyzhRE67I5wnngMARRJjaPg%253D%253D&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30287867618/', 'title' => 'Strategic Account Representative', 'description' => '<p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Do you want to build B2B relationships and upsell services to existing clients while earning back former clients? You can do that. Ready to outline beneficial combinations of technology products to meet client needs? As an Enterprise Account Manager at Spectrum Enterprise, you can do that.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #1155cc;">Spectrum Enterprise</span><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> provides modern enterprise technology solutions that meet the unique needs of some of the country s biggest brands. If you re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. </span></p><br><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">BE PART OF THE CONNECTION</span></strong></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">You partner with current and former clients to connect them with beneficial combinations of our solutions. After completing our award-winning training, you use consultative sales techniques to provide dedicated account management while working a strategic sales. You collaborate with teams in person and digitally within an office environment and travel regularly. </span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">WHAT OUR ENTERPRISE ACCOUNT MANAGERS ENJOY MOST</span></strong></p><ul><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Complete our 12-week paid sales training that won a Brandon Hall Group gold award for excellence in Best Advance in Sales Enablement and Performance Tools.</span></li><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Consult with former clients to cultivate new opportunities and develop product solutions.</span></li><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Develop long-term client relationships to support renewal and upsell opportunities.</span></li><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Deliver product proposals and presentations to key decision-makers to close deals.</span></li><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Identify target markets, industries and contacts for a product portfolio and qualify leads by submitting an ROI analysis. </span></li><li><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Request a site survey to determine serviceability.</span></li></ul><br><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE</span></strong></p><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Required Qualifications</span></em></p><ul><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Experience:</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> Two or more years of B2B sales experience as a proven sales performer.</span></li><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Education: </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">High school diploma or equivalent.</span></li><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Technical Skills:</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> Knowledge of computer networking, internet solutions and fiber connected networks.</span></li><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Skills:</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> Relationship building, negotiation, closing and English communication skills. </span></li><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Abilities: </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Quick learner with the ability to manage change and shifting priorities. </span></li><li><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Travel</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">: Travel up to 70% of the time. Must have valid driver s license and safe driving record.</span></li></ul><p style="margin: 0px;"> </p><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Preferred Qualifications</span></em></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Four or more years of B2B sales experience selling telecommunications products.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Bachelor s degree in a related field.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Familiar with Salesforce, ICOMS or CSG.</span></li><li style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Proficient in Microsoft Office and Outlook.</span></li></ul><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"><br /></span></em><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">SPECTRUM ENTERPRISE CONNECTS YOU TO MORE</span></strong></p><ul style="margin-top: 0in;"><li style="margin-bottom: 0in; margin-top: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Embracing Diversity: </span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.</span></li><li style="margin-bottom: 0in; margin-top: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Learning Culture:</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> Company support in obtaining technical certifications.</span></li><li style="margin-bottom: 0in; margin-top: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Dynamic Growth:</span></strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> Paid training and clearly defined paths to advance within the company.</span></li><li style="margin-bottom: 0in; margin-top: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Total Rewards:</span></strong> <span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Comprehensive benefits that encourage a work-life balance. </span></li></ul><p style="margin-bottom: 0in;"><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;"> </span></em></p><p style="margin-bottom: 0in;"><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif;">Apply now, connect a friend to this opportunity or </span></em><em><span style="font-size: 10.0pt; font-family: 'Verdana',sans-serif; color: #1155cc;">sign up for job alerts!</span></em></p><p style="margin-bottom: 0in;"> </p><table style="border-collapse: collapse; width: 45pt;" width="60"><tbody><tr><td style="width: 45pt;" width="60">#LI-BE1</td></tr></tbody></table><br><span style='display:none !important'> SCM240 </span><span style='display:none !important'> 2024-30469 </span><span style='display:none !important'> 2024 </span><br><br>Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.<br><br><br>A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br/><br><br><b>Get to Know Us</b> Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.</br><br><b>Who You Are Matters Here</b> We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.</br>', 'post_date' => '2024-04-25T22:13:04Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'MW Industries' ), 'UtZipcode' => array( 'city' => 'Columbus', 'state_prefix' => 'OH' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=78cae49582ac73eddfcd38e21&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253AKBI%252FjsimwgWAvk2V%253AX7FPY5Dl86pp473jMjpqWA%253D%253D%253Apsdp43Z4WU9CpI8yWmzTIA%252B8NEKAmQdsgEAj7YNas%252BYn41vuNI5w%252Fqg9j5IRxFdZ%252F8Y4R24A43b6xmu%252F7SEPGVxz5w2ULuiAFhBj8wfdYXtm27GsTWiinuhSI7MXFw3bD4k1pekpGzrNm8%252FP&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30262262254/', 'title' => 'Customer Service Representative', 'description' => '<p>** Customer Service Representative**</p><p>**Job Category****:** Customer Service **Requisition Number****:** CUSTO002987 Showing 1 location **Job Details**</p><p>**Description**</p><p>**JOB SUMMARY**</p><p>Establish and maintain customer relationships and customer orders/releases. Facilitate between inside/outside sales, customers and locations throughout MW Industries. Responds to and resolves customer issues or complex requests.</p><p>**REPORTING TO**</p><p>General Manager</p><p>**ESSENTIAL JOB FUNCTIONS**</p><p>* Assists in monitoring daily workflow to ensure correct procedures are followed.</p><p>* Identifies improvements to increase productivity and efficiency.</p><p>* Assists with training on new procedures and new staff members.</p><p>* Maintains highly accurate customer open order reporting.</p><p>* Supports General Manager with compiling analysis reports.</p><p>* Manage customer purchase orders and releases.</p><p>* Accurately and timely transfer data from purchase orders and releases to manufacturing.</p><p>* Maintain constant contact with Purchasing to ensure raw material and outside requirements for customer schedules are met.</p><p>* Work with Applications Engineering to ensure the proper revisions of part numbers are used, the proper quantities have been estimated and quoted, changes are reviewed accurately, and timely, and new quotes are being processed to meet customers demands.</p><p>* Coordinate with Applications Engineering to receive and process customers requests for quotes.</p><p>* Verify customer orders reflect the correct price and timing as quoted.</p><p>* Ensure customers releases are in line with established release policies for the desired quantities. This is an extension of maintaining acceptable inventory and min/max levels. </p><p>* Tracking of shop orders in response to the multitude of customer inquiries regarding the status of their orders, requests to move in and out, request to cancel, request to be notified when an order is going to ship or be late.</p><p>* Establish, maintain, update, and provide an accurate part history.</p><p>* Coordination with accounting to manage customer invoicing.</p><p>* Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently.</p><p>* Effectively manage customer communications to build effective relationships and open communication (phone, email, etc.) to ensure full customer satisfaction.</p><p>* Complete any special projects assigned by General Manager.</p><p>**SKILLS and ABILITIES**</p><p>* Strong communication and presentation skills.</p><p>* Must be an analytical thinker.</p><p>* Negotiation skills.</p><p>* Strong knowledge of Microsoft Office.</p><p>* Highly organized and detail oriented.</p><p>**EDUCATION and EXPERIENCE**</p><p>* High School Diploma minimum, Associates Degree preferred.</p><p>* 3 - 5 years of relevant experience, preferably in manufacturing.</p><p>**Qualifications**</p><p>**Skills**</p><p>**Behaviors**</p><p>**:** </p><p>**Motivations**</p><p>**:** </p><p>**Education**</p><p>**Experience**</p><p>**Licenses & Certifications**</p>', 'post_date' => '2024-04-23T08:49:01Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'SMI' ), 'UtZipcode' => array( 'city' => 'Westerville', 'state_prefix' => 'OH' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=781d3774259c73edd2b006f81&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Westerville%2COH&q=Customer+Service+Representative&spl=v1%253AOQ6SWMaP%252BuJ3%252FKvI%253AiiO0aPULYNCScZtP1vH7zQ%253D%253D%253A0fdHT4QTLvyRUyDT%252FMv9%252FVDqd3CJIulC9XIOxcgJjgQPoM3oczLY92wSUBmhspOxU7q8Gi0D2ziyeR4XyiSSLRI33YbyB6sMV05Xp%252BZc8SaNmSagtifcw3YO&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30173450232/', 'title' => 'Customer Service Representative', 'description' => '<p>** Customer Service Representative**</p><p>**Job Category****:** Customer Service **Requisition Number****:** CUSTO01852 Showing 1 location **Job Details**</p><p>**Description**</p><p>**CUSTOMER SERVICE REPRESENTATIVE </p><p>Systems & Methods, Inc. (SMI)**</p><p>SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. </p><p>**Position Overview**</p><p>The Customer Service Representative is responsible for receiving and responding to calls and correspondence from child support clients in accordance with Standard Operating Procedures and contractual obligations. The essential job duties include, but are not limited to: </p><p>* Answering incoming calls in a timely manner</p><p>* Providing callers with accurate account information and educating them on appropriate policies and procedures</p><p>* Effectively redirecting callers to the appropriate area/agency when necessary</p><p>* Maintaining knowledge of procedures and systems</p><p>* Communicating client concerns and feedback to management</p><p>* Researching and processing all correspondence received by email, fax and mail</p><p>* Must possess excellent customer service skills</p><p>* Exhibit excellent interpersonal skills using tact, patience and courtesy</p><p>* Possess the ability to diffuse upset customers</p><p>* Possess the ability to deliver bad news effectively</p><p>* Capable of handling high call volumes</p><p>* Proven oral and written communications skills</p><p>* Maintain the ability to work under pressure and effectively multi-task between calls and correspondence</p><p>Required Experience:</p><p>* High School Diploma or equivalent required</p><p>* At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties</p><p>* Must be proficient in data entry skills including keyboard, mouse and 10 key pad</p><p>* Basic knowledge of Microsoft Windows and Office </p><p>**We are an Equal Opportunity Employer. We are a Drug-Free Workplace.**</p><p>***The successful candidate will be required to complete a criminal background check and drug screen.**</p><p>***This position is temporarily remote.**</p><p>***Anticipated schedule:** 8:30 am to 5:00 pm Monday through Friday, with a 30 minute scheduled lunch break.</p><p>For questions, please contact: ...@smimail.net </p><p>For more information on SMI, visit our website at </p><p>To see a listing of all open positions visit our career site at </p><p>**Qualifications**</p><p>**Skills**</p><p>**Behaviors**</p><p>**:** </p><p>**Motivations**</p><p>**:** </p><p>**Education**</p><p>**Experience**</p><p>**Licenses & Certifications**</p>', 'post_date' => '2024-04-23T08:49:15Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'Vaco' ), 'UtZipcode' => array( 'city' => 'Columbus', 'state_prefix' => 'OH' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=78d75d1d763c73edde16a06d1&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253ASeBxqJjVyQC5vPGN%253Ad9%252BYLuq%252FK%252FQkbA10F8seMQ%253D%253D%253AptL5BN29izah61C9NT9%252B3Quht7cDCvKh9x5IqRhWZz%252B%252B9X2dpT41oZQohbdTUoa2e3SxZwzenbg5f6Dhz5GfHnTK1AJSKgCyDkLV%252FlAzlD18iEKn%252BsqpwGx2Bc4J95tCB%252FcTOKM9pFfliQXv&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30234702435/', 'title' => 'Customer Service Representative', 'description' => 'The role of the Customer Service Representative involves providing superior customer service by addressing inquiries related to the repair and service of units, including small engines and generators. The representative will answer customer questions, identify necessary parts from breakdowns or descriptions, and process warranty claims as well as customer orders. Additionally, this role requires documenting customer issues and conducting follow-ups as needed to ensure resolution and satisfaction. The ideal candidate will have a strong ability to learn quickly and address various customer issues effectively.<br><br>Requirements: <ul><li>2+ years of customer service, preferably in a call center environment</li><li>Strong verbal written communication skills</li><li>HS Diploma<br></li></ul> Additional Information: <ul><li>Spanish speaking candidates with call center experience are encouraged to apply as there is an additional opening within our bilingual team. </li><li>This role is on-site 5 days a week - only local candidates can be considered for the role</li><li>This is a 3-4 month contract to hire with our client located on the West Side of Columbus</li></ul>', 'post_date' => '2024-04-22T20:17:01Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Path Arc' ), 'UtZipcode' => array( 'city' => 'Columbus', 'state_prefix' => 'OH' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=78386894576c73edd0e5f8ff1&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253AUmc9U63bYFMTdFi8%253ArdPRCUjSJiIxBuV6bAm4ew%253D%253D%253ACBwTG1iCR3tCWXfttNG%252BGwqPMsFwuZj6NVr9WmrWKYdKjUfRXIMNawlUjpHHHoJ8BblHMdf6Ql9%252BjBzbb886fj8eM8IzdZNJ8ZJlfVihSfEdHZbFm6IfYwadfZDFbIgfPXnI&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30143298033/', 'title' => 'Customer Service Representative ( remote)', 'description' => 'The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.<br><br><strong>Customer Service Job Duties And Responsibilities<br><br></strong><ul><li>Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems</li><li>Ability to learn and follow all customer service procedures and policies</li><li>Strive to meet and go above personal and team target goals</li><li>Record, organize and file customer interactions and account changes</li><li>Able to up-sell if needed</li><li>Able to schedule call back and appoints to resolve customer needs<br><br><br></li></ul><strong>Requirements<br><br></strong><ul><li>Previous experience in customer support, client services, sales, or a related field</li><li>Excellent at communicating over the phone and other communication platforms</li><li>Basic computer skills and experience</li><li>Able to multitask</li><li>Excellent time management and prioritization skills</li><li>Ability to listen actively, relay information, and answer questions and/or concerns</li><li>Customer-focused for positive customer experience and resolution</li><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)<br><br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Health Insurance (dental and vision included)</li><li>Excellent retirement plan</li><li>Tremendous upward mobility into other positions and management</li><li>Flexible hours</li><li>Remote Position(s) available (work from home)</li></ul>', 'post_date' => '2024-04-18T15:26:40Z' ) ) ) $title_for_layout = 'Customer Service Representative at Ducks Unlimited' $metatag_description = 'Customer Service RepresentativeDucks Unlimited at Proven' $unique_name = 'ducks-unlimited-philadelphia-pa' $reference_number = '32927' $mobile_image = '' $display_company_title = 'Jobs at Ducks Unlimited' $employer = array( 'EmployersJob' => array( 'id' => '25640', 'employer_id' => '16711', 'ats_url' => '', 'url' => '', 'title' => 'Customer Service Representative', 'craigslist_city' => 'chicago', 'craigslist_sub_city' => 'city of chicago', 'craigslist_sub_sub_city' => '', 'craigslist_state' => 'Illinois', 'open' => '1', 'post_date' => '2016-09-30 21:20:46', 'duration' => 'full time', 'anonymous_post' => '0', 'compensation' => '', 'zip' => '60290', 'description' => '<p>The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.</p> <p>Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)</p> <ul> <li>Answers incoming calls and makes any necessary follow up outbound calls.</li> <li>Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.</li> <li>Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.</li> <li>Researches and resolves customer issues.</li> <li>Processes and fills out multiple types of electronic forms.</li> <li>Performs data entry.</li> <li>Documents phone calls and actions in the database.</li> <li>Receives and processes account update requests from inbound phone calls.</li> <li>Troubleshoots situations accurately, quickly and efficiently for customers on the phone.</li> <li>Helps other departments with their tasks when inbound call volume is low.</li> <li>Maintains an above average attendance record.</li> <li>Meets or exceeds productivity standards.</li> <li>Completes daily task in compliance with established policies and procedures.</li> </ul>', 'unique_name' => '', 'created_date' => '2016-09-30 21:19:12' ), 'Employer' => array( 'lat' => '40.11759949', 'lon' => '-75.01450348', 'id' => '16711', 'company_name' => 'Ducks Unlimited', 'company_logo' => '', 'simple_posting_process' => '1', 'user_id' => '453933', 'zipcode' => '19019', 'city' => 'Philadelphia', 'street_address' => '', 'street_address2' => null, 'state' => 'PA' ), 'UtZipcode' => array( 'zipcode' => null, 'city' => null, 'state_prefix' => null ), (int) 0 => array( 'hasApplied' => false, 'is_favorite' => false ) ) $is_swinomish = false $is_hiring = (int) 1 $page = '' $success = (int) 0 $broadcast = (int) 0 $external_job_board = '' $is_worker = false $isMobile = false $isWorker = false $isSales = false $isEducator = false $adminLoggedIn = false $isEmployer = false $loggedIn = false $isFacebookAppUser = false $campaign = 'NONE' $content_for_layout = ' <script type="text/javascript"> var autocomplete = false; var sortOrder = "relevance"; </script> <meta property="og:title" content="Customer Service Representative"/> <meta property="og:type" content="website"/> <meta property="og:url" content="https://www.proven.com/jobs/view/25640?ref=32927"/> <meta property="og:image" content="/css/images/proven_logo.png"/> <meta property="og:site_name" content="Proven"/> <meta property="og:description" content="The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. 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$("#coverletter").focus(); }); $(document).keypress(function (eh){ $("#errorsBox").hide(); }); $("#login-link").click(function(e) { e.preventDefault(); $("#join_popup").modal("hide"); $("#login_popup #modalContent").html(""); $.ajax({ type: "POST", url: "/users_ajax/loginDialog/employer_id:16711/job_id:25640", success: function(html){ // update the hidden div layer to contain the form information $("#login_popup #modalContent").html(html); $("#login_popup").modal("show"); } }); }); $.validator.addMethod('tosChecked', function(value, element) { if(!$('#tos:checkbox').is(':checked')) { $('.toswrapper').css("border", "3px solid #CC0033"); return false; } else { $('.toswrapper').css("border", "3px solid #f5f5f5"); return true; } }); $("#submit-btn").click(function(e) { e.preventDefault(); $("#buildProfileForm").submit(); }); $("#buildProfileForm").validate({ submitHandler: function() { $("#submit-btn").button("loading"); $('#buildProfileForm').ajaxSubmit(processResumeInfo); }, rules: { "data[Worker][agreed_to_terms]": { tosChecked: true } }, messages: { "data[Worker][fname]": { required: '' }, "data[Worker][lname]": { required: '' }, "data[Worker][unique_identifier]": { required: '' }, "data[Worker][agreed_to_terms]": { tosChecked: '' } } }); 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Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <p>The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.</p> <p>Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)</p> <ul> <li>Answers incoming calls and makes any necessary follow up outbound calls.</li> <li>Knowledgeable in the processing of Toll transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.</li> <li>Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.</li> <li>Researches and resolves customer issues.</li> <li>Processes and fills out multiple types of electronic forms.</li> <li>Performs data entry.</li> <li>Documents phone calls and actions in the database.</li> <li>Receives and processes account update requests from inbound phone calls.</li> <li>Troubleshoots situations accurately, quickly and efficiently for customers on the phone.</li> <li>Helps other departments with their tasks when inbound call volume is low.</li> <li>Maintains an above average attendance record.</li> <li>Meets or exceeds productivity standards.</li> <li>Completes daily task in compliance with established policies and procedures.</li> </ul> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=78a20945407c73edd943e5ee1&ri=9be5489d277c4367ba9a2a32069ee3d1&job_loc=Columbus%2COH&q=Customer+Service+Representative&spl=v1%253Ad5N09lwfYKbA0OPa%253ARG9%252Fvqd5WTSV7aOxR883OQ%253D%253D%253Az2S1OgMyXzl10RPXi3R%252B%252F%252FYy0LozjNpvkN4pLAllQO5rdiLbmDr3GRsoKOpdBYsq62GDoe27cSdGnpE7O9nv4MdUCBfSh1UxiH2ytwD77XH0RcRGyzhRE67I5wnngMARRJjaPg%253D%253D&encrypt=0&l=%2C+&query_category_id=130000&t=simplyhired.com&jobkey-30287867618/" class="blue-link" target="_blank">Strategic Account Representative</a></p> <p class="similar-job-company">Spectrum - 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<span class="text-muted">Columbus, OH</span></p> <p class="text-muted similar-job-date"> 7 days ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ' $scripts_for_layout = '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' $no_title_bar = false $no_bottom_bar = false $no_index = false
filemtime - [internal], line ?? include - APP/View/Layouts/responsive.ctp, line 69 View::_evaluate() - CORE/Cake/View/View.php, line 961 View::_render() - CORE/Cake/View/View.php, line 923 View::renderLayout() - CORE/Cake/View/View.php, line 546 View::render() - CORE/Cake/View/View.php, line 481 Controller::render() - CORE/Cake/Controller/Controller.php, line 960 JobsController::view() - APP/Controller/JobsController.php, line 1338 ReflectionMethod::invokeArgs() - [internal], line ?? Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 490 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 118
Ducks Unlimited
The Customer Service Representative (CSR) reports to the Call Center Supervisor and assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with image review and other special projects.
Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)
Other jobs you may like
Strategic Account Representative
Spectrum - Columbus, OH
2 hours ago
Customer Service Representative
MW Industries - Columbus, OH
2 days ago
Customer Service Representative
SMI - Westerville, OH
2 days ago
Customer Service Representative
Vaco - Columbus, OH
3 days ago
Customer Service Representative ( remote)
Path Arc - Columbus, OH
7 days ago
Apply to jobs on the go with Proven mobile
Nr | Query | Error | Affected | Num. rows | Took (ms) |
---|---|---|---|---|---|
1 | SELECT `EmployersJob`.`id`, `EmployersJob`.`employer_id`, `EmployersJob`.`ats_url`, `EmployersJob`.`url`, `EmployersJob`.`title`, `EmployersJob`.`craigslist_city`, `EmployersJob`.`craigslist_sub_city`, `EmployersJob`.`craigslist_sub_sub_city`, `EmployersJob`.`craigslist_state`, `EmployersJob`.`open`, `EmployersJob`.`post_date`, `EmployersJob`.`duration`, `EmployersJob`.`anonymous_post`, `EmployersJob`.`compensation`, `EmployersJob`.`zip`, `EmployersJob`.`description`, `EmployersJob`.`unique_name`, `EmployersJob`.`created_date`, `Employer`.`lat`, `Employer`.`lon`, `Employer`.`id`, `Employer`.`company_name`, `Employer`.`company_logo`, `Employer`.`simple_posting_process`, `Employer`.`user_id`, `Employer`.`zipcode`, `Employer`.`city`, `Employer`.`street_address`, `Employer`.`street_address2`, `Employer`.`state`, `UtZipcode`.`zipcode`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) LEFT JOIN `proven_production`.`employers` AS `Employer` ON (`EmployersJob`.`employer_id` = `Employer`.`id`) WHERE `EmployersJob`.`id` = 25640 LIMIT 1 | 1 | 1 | 1 | |
2 | SELECT COUNT(*) AS `count` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`employer_id` = 16711 AND `EmployersJob`.`open` = 1 | 1 | 1 | 0 | |
3 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 453933 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
4 | SELECT `EmployerMobileImage`.`file_name` FROM `proven_production`.`employer_mobile_images` AS `EmployerMobileImage` WHERE `EmployerMobileImage`.`employer_id` = 16711 LIMIT 1 | 0 | 0 | 0 | |
5 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 453933 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
6 | SELECT `BillingTransaction`.`id` FROM `proven_production`.`billing_transactions` AS `BillingTransaction` WHERE `BillingTransaction`.`employers_job_id` = 25640 ORDER BY `BillingTransaction`.`created_date` desc LIMIT 1 | 1 | 1 | 0 | |
7 | SELECT `EmployersJob`.`title`, `EmployersJob`.`description`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix`, `EmployersJob`.`zip` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`id` = 25640 LIMIT 1 | 1 | 1 | 1 |