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We’re looking to work with you. <p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p> <p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!</p> <p>Now here’s the fun stuff:</p> <ul> <li>Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential</li> <li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li> <li>Drive a culture of continuous improvements, new approaches, and personal excellence</li> <li>Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer</li> <li>Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable</li> <li>Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices</li> <li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li> <li>Be an ambassador for our culture – role model our values in everything you do</li> <li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li> </ul> <p><strong>Requirements: </strong></p> <ul> <li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li> <li>Outcome oriented with a commitment to achieving personal, client, and company goals</li> <li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li> <li>Impactful communications skills – both written and verbal</li> <li>Must be able to build a highly engaged, committed, and empowered workforce</li> <li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li> <li>Work constructively with others to achieve shared goals</li> <li>Significant experience with developing others through coaching, actionable feedback, and hands-on leadership</li> <li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li> <li>Experience with social media management and providing customer service online via chat is a plus!</li> </ul> <p><strong>Salary & Benefits: </strong></p> <p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p> <p>We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p>Job Type: Full-time</p> <p>Salary: $30,000.00 to $40,000.00 /year</p> <p>Experience:</p> <ul> <li>Call Center: 1 year (Required)</li> <li>Call Center Supervisor: 1 year (Required)</li> <li>Call Center Management: 1 year (Required)</li> </ul> </div> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=729e630bd15c73edc4afcc931&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253A5nxZZcC5CoheBtl4%253ApogbNMzFPA5AZ4mo92SK%252BQ%253D%253D%253Ag426%252F2elxRHj%252FjiIhXNLcyeoGa2wMUipUmar1oSBGxn26awlhhBU6Cp6WVLFQDvwHxtJJLX%252F1lrrDWBDTs3IsumjGb7E5p480vSC1UnGs10CkHP%252FVvhxeNvdzc%252BkTESrjro5&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30340023773/" class="blue-link" target="_blank">Data Entry Clerk</a></p> <p class="similar-job-company">Acrux - 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<span class="text-muted">Buford, GA</span></p> <p class="text-muted similar-job-date"> 13 hours ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ', 'scripts_for_layout' => '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' ) $search_text = '' $search_location = '' $show_thank_you = (int) 0 $similar_jobs = array( (int) 0 => array( 'Employer' => array( 'company_name' => 'Acrux' ), 'UtZipcode' => array( 'city' => 'Duluth', 'state_prefix' => 'GA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=729e630bd15c73edc4afcc931&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253A5nxZZcC5CoheBtl4%253ApogbNMzFPA5AZ4mo92SK%252BQ%253D%253D%253Ag426%252F2elxRHj%252FjiIhXNLcyeoGa2wMUipUmar1oSBGxn26awlhhBU6Cp6WVLFQDvwHxtJJLX%252F1lrrDWBDTs3IsumjGb7E5p480vSC1UnGs10CkHP%252FVvhxeNvdzc%252BkTESrjro5&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30340023773/', 'title' => 'Data Entry Clerk', 'description' => '<p>Data Entry Clerk is responsible for inputting, updating, and maintaining data within a company's database or information management system. They ensure that information is entered accurately and efficiently, helping to support the organization's operations and decision-making processes.</p><p><br></p><p><strong>Duties and Responsibilities:</strong></p><p><br></p><ul><li>Input and update data into computer systems and databases accurately and efficiently.</li><li>Verify and correct any discrepancies in data entries.</li><li>Organize and maintain files and records in a systematic manner.</li><li>Generate reports and assist in data analysis as needed.</li><li>Follow data entry procedures and guidelines to ensure data integrity and security.</li><li>Collaborate with other team members to accomplish data-related tasks and projects.</li></ul><p><br></p><p><strong>Required Skills & Abilities:</strong></p><p><br></p><ul><li>Proficiency in typing and data entry with a high level of accuracy and attention to detail.</li><li>Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>Excellent time management skills and the ability to meet deadlines.</li><li>Proficiency in Microsoft Office suite and data management software.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to work independently with minimal supervision.</li></ul><p></p>', 'post_date' => '2024-05-03T21:25:14Z' ) ), (int) 1 => array( 'Employer' => array( 'company_name' => 'McKesson' ), 'UtZipcode' => array( 'city' => 'Duluth', 'state_prefix' => 'GA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=72997b3e6bdc73edc4de4fc81&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253ACv4OpDMQ2l3Hnncu%253AuURSXp1YrZ%252F6JozI08uYdA%253D%253D%253Ah1y23vxnoDGetebgNqAjedhKilieW00cf0V2%252FXzcd2De3Se0vObAATjhOnlqP8Et6XzFbhtTX4To3usAbOTUOIR7ARx1wA27mduEd1AOQjC90JRenDjhupBxy0e8JBJFSTYRiqLcMI7S3xNITA%253D%253D&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30347397384/', 'title' => 'Operations Manager', 'description' => '<p><span>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow s health today, we want to hear from you.</span></p><p></p><p><span>The Operations Manager is accountable for planning, directing, and coordinating all distribution activities for the distribution center. This pivotal role encompasses team development, order accuracy, delivery service levels and performance. The Operations Manager plays a critical part in the distribution center s success by driving operational goals, fostering collaboration and actively promoting team engagement. </span></p><p></p><p><b>Responsibilities</b>:</p><ul><li><p>Plans, schedules, and reviews workload to ensure targets are achieved. </p></li><li><p>Ensures supervisor responsibilities are outlined, and expectations clearly defined to maximize accountability and effectiveness. </p></li><li><p>Maintains a safe environment, positive workplace morale, efficient work standards and develops leadership and teamwork. </p></li><li><p>Effectively develops distribution center supervisory teams through coaching, mentoring, and training. </p></li><li><p>Ensures warehouse operations comply with all federal, state, local and company policies.</p></li><li><p>Monitors and helps controls associated DC expenses.</p></li><li><p>Develops and implements improved processes and procedures, leading with a continuous improvement mindset.</p></li><li><p>Plays a key role in managing KPI s to ensure safety, quality and on time delivery. </p></li><li><p>Prepares and analyzes reports, presentations and data with respect to operational planning and execution. </p></li><li><p>Builds relationships and fosters collaboration with other DCs, Sales, Inventory, and facilities.</p></li><li><p>Rolls out and administers policies and practices related to the operation, ensuring team member comprehension and accountability. </p></li><li><p>Analyzes operating and delivery procedures, systems and schedules and all other distribution center activities to identify potential efficiency improvements and cost-savings.</p></li><li><p>Utilizes appropriate performance management system to assess, measure and address employee performance. </p></li></ul><p></p><p><b>Minimum Qualifications:</b></p><p>Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.</p><p></p><p><b>Critical Requirements</b></p><ul><li><p>5 + years operational knowledge or production environment experience </p></li><li><p>2+ years effectively supervising, embodying a hands-on managerial approach with a predominant focus on direct engagement and active presence on the operational floor.</p></li><li><p>Exceptional leadership skills with a demonstrated ability to engage, motivate, and guide a diverse team.</p></li><li><p>In-depth knowledge and expertise in all facets of operations management, encompassing strategic planning, process optimization, resource allocation, and team leadership to drive operational excellence.</p></li><li><p>Proven ability to develop and implement strategic initiatives that drive operational efficiency and effectiveness.</p></li><li><p>Proficient in effectively collaborating and communicating with teams across various functions in a matrixed environment.</p></li></ul><p></p><p><b>Additional Knowledge and Skills</b></p><ul><li><p>Excellent organizational skills </p></li><li><p>Efficiently manage time and prioritize tasks to meet deadlines. </p></li><li><p>Demonstrated ability to effectively handle, organize, and interpret data to derive valuable insights and inform decision-making.</p></li><li><p>Ability to be flexible with shift, including hours and weekend work based on business need.</p></li><li><p>Experience with the application of Six Sigma methods would be considered an asset.</p></li><li><p>Ability to take initiative and work independently.</p></li><li><p>Strong communication skills (verbal & written). </p></li><li><p>Demonstrated ability to assertively seeks solutions at the root level of problems.</p></li><li><p>Strong computer skills: Word, Excel, PowerPoint, Outlook</p></li><li><p>Behaviors aligned with McKesson I2CARE/ILEAD principles and values.</p></li></ul><p></p><p><b>Education </b></p><ul><li><p>4-year degree in related field or equivalent experience</p></li></ul><p></p><p><b>Physical Requirements</b></p><ul><li><p>Multiple environments including office, warehouse, and refrigerated storage.</p></li></ul><p></p><p> <b>Schedule: </b>Sunday -Thursday, start time: 5:00PM - 3:00AM with the flexibility with shift, including hours and weekend work based on business need.</p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><span>At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That s why we have a Total Rewards package that includes comprehensive benefits to support<span> </span></span><span>physical, mental, and financial well-being</span><span>. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please<span> </span></span><span>click here.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.<span> </span></span></p><p style="text-align:inherit"></p><h2><b><span>Our Base Pay Range for this position</span></b></h2><p style="text-align:inherit"></p>$66,000 - $110,000<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>McKesson is an Equal <span><span><span class="WPU2">Opportunity/Affirmative</span></span></span></span> Action employer. </b></p><p style="text-align:inherit"></p><p style="text-align:left">All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.</p><p style="text-align:inherit"></p><p style="text-align:left">McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to <span class="WPU2">...@McKesson.com</span><span>.</span> Resumes or CVs submitted to this email box will not be accepted.</p><p style="text-align:inherit"></p><p style="text-align:left">Current employees must apply through the internal career site.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Join us at McKesson!</b></p>', 'post_date' => '2024-05-03T17:07:17Z' ) ), (int) 2 => array( 'Employer' => array( 'company_name' => 'Globe Life - Wilson Agency' ), 'UtZipcode' => array( 'city' => 'Duluth', 'state_prefix' => 'GA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=6cb51690e50c73ec261895201&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253Ap5zbE%252BNeoaq9DU8%252B%253AmumAU7dBTX7n0dgNaLNI%252BQ%253D%253D%253AEJzv%252Fdu46En3UBByQn68eaBZRnoQkO5qOQUd86XKRFjBi13OShbZThWdfJAzG%252BlAcv3sKuBdtYSeLrUM4aA%252FIIAYv7yyySUq9u4dbgsnYsIlAj27DfEkz3pnOI%252FGx%252BUWzo2pTeq7BSRNa%252BxE&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-29831126832/', 'title' => 'Sales Representative', 'description' => '<h1>Sales Representative</h1><p><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" dir="ltr"><strong>This is a full-time, in-person position.</strong> The successful candidate will be expected to work on-site during regular business hours.</span></p><p>We have full-time Account Representative positions as well as Management positions available. We offer full training and mentorship If you have no experience in our industry. Our systems and mentorship programs are second to none, and you will learn and succeed side-by-side with a mentor who is 100% concerned with your growth and success. We work in a fast-paced team environment, and we have FUN doing it! Life and health insurance licenses are a plus, but not a requirement for consideration.<br /><br /><strong>A Day in the Life:</strong><br /><br />Sales representatives use our propriety lead management system to meet with business owners<br />and key decision-makers to discuss life and supplemental health benefits for their employees. This is a Monday through Friday 8:00 to 5:00 position. Our programs are unique to the industry and are a win-win opportunity for the community we serve.<br /><br /><strong>How you are compensated:</strong><br /><br />The average first-year income for an Account Representative is $50,000 per year. Management roles can earn $100,000 or more. There is also an opportunity for growth in owning your own agency. Accounts that you manage with The Wilson Agency are your clients and can yield rewarding relationships both professional and financial. In addition to great initial income, you are paid residual income for the lifetime of our programs, with 100% lifetime vesting after 10 years of service. This is one of the best retirement programs in the industry.<br /><br /><strong>We want YOU if you are:</strong></p><ul><li>Motivated and coachable</li><li>Licensed insurance agents a plus - Life and Health insurance license</li><li>Have leadership ability</li><li>Sick of working a job and want a lifetime career</li><li>Good communicator</li><li>Have the heart of a teacher</li><li>Team player</li></ul><p><br /><strong>*We offer*</strong><br />-High-Income potential based on performance<br /><br />-Stock-purchase option<br /><br />-10-year retirement contract<br /><br />- Management opportunities and training<br /><br />- Agency Ownership</p><p><br /><br /><strong>*No prior background in employee benefits, insurance, or sales required*</strong></p>', 'post_date' => '2024-05-01T05:12:20Z' ) ), (int) 3 => array( 'Employer' => array( 'company_name' => 'Confidential' ), 'UtZipcode' => array( 'city' => 'Duluth', 'state_prefix' => 'GA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=73702fde7f9c73edda4b01c91&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253ASeOSH1hGjoCrBiJs%253Ab7LL%252BIN5pFM%252FuB1JDmPDvQ%253D%253D%253AS672kizt9gjILMTd6hrxuBbhtcsMLKY9Y70y%252BQyN%252FCR6YTo3WBhtzUF7bqaSnw4gtgeKVbQPOt0Oy4N31KJIjyZIGrwQcuLR0CFFhaoaShFn0LfCIe%252BFvNpTbnT4X7K9k%252BT6&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30304064263/', 'title' => 'Customer Service Specialist', 'description' => '<ul><li>Serve as the primary point of contact for assigned clients and ensure their satisfaction with our services</li><li>Receive and enter purchase order and sales order information</li><li>Establish and maintain relationships with clients to understand their needs and preferences</li><li>Manage client inquiries and resolve any issues in a timely and efficient manner</li><li>Collaborate with internal teams to ensure client needs are met and any issues are resolved</li><li>Develop and maintain a thorough understanding of the company's products and services</li><li>Prepare and present regular reports to clients on their account status and progress</li><li>Ensure all client data is accurate and up-to-date in the company's CRM system</li><li>Participate in client meetings and presentations as needed</li></ul><p></p>', 'post_date' => '2024-04-28T05:13:16Z' ) ), (int) 4 => array( 'Employer' => array( 'company_name' => 'Ultimate Staffing' ), 'UtZipcode' => array( 'city' => 'Buford', 'state_prefix' => 'GA' ), 'User' => array( 'unique_name' => '' ), 'EmployersJob' => array( 'anonymous_post' => (int) 0, 'open' => (int) 1, 'url' => 'https://www.jobs2careers.com/click.php?jid=73edf38b365c73edd396c49d1&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Buford%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253AevNynxQ9tHNtKIj6%253A8S3NYNM0omaxEhEPsGhmJA%253D%253D%253AQU%252F7P5M3wjrsqL5nI8%252FUm7qmUtnI6r0LGL%252B2pIKG9WoWXFv9CJA%252BLJVJYGEajycy6wG6KLa5BvTl9t2R%252F6F5oVhE0QFqa7gGAKeX%252FzbTOgYZyuj%252Bcd8WeG3UohdQo6x%252BUvpC6Yts1aEuEaxw&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30192766419/', 'title' => 'Customer Service Representative', 'description' => '<p><br><br></p>Our team is hiring for Call Center Representatives in Buford, GA!<br><br><br><br>Duties:<br><br><p>* Attracts potential customers by answering product and service questions; 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We’re looking to work with you. <p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p> <p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. 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We’re looking to work with you. Our dynamic Operations Team is currently in search of a Call Center Supervisor. To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed! 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$("#coverletter").focus(); }); $(document).keypress(function (eh){ $("#errorsBox").hide(); }); $("#login-link").click(function(e) { e.preventDefault(); $("#join_popup").modal("hide"); $("#login_popup #modalContent").html(""); $.ajax({ type: "POST", url: "/users_ajax/loginDialog/employer_id:29834/job_id:44091", success: function(html){ // update the hidden div layer to contain the form information $("#login_popup #modalContent").html(html); $("#login_popup").modal("show"); } }); }); $.validator.addMethod('tosChecked', function(value, element) { if(!$('#tos:checkbox').is(':checked')) { $('.toswrapper').css("border", "3px solid #CC0033"); return false; } else { $('.toswrapper').css("border", "3px solid #f5f5f5"); return true; } }); $("#submit-btn").click(function(e) { e.preventDefault(); $("#buildProfileForm").submit(); }); $("#buildProfileForm").validate({ submitHandler: function() { $("#submit-btn").button("loading"); $('#buildProfileForm').ajaxSubmit(processResumeInfo); }, rules: { "data[Worker][agreed_to_terms]": { tosChecked: true } }, messages: { "data[Worker][fname]": { required: '' }, "data[Worker][lname]": { required: '' }, "data[Worker][unique_identifier]": { required: '' }, "data[Worker][agreed_to_terms]": { tosChecked: '' } } }); $("#user_identifier").focus(); }); function processResumeInfo(responseObject) { var message; var showDebug = false if (showDebug) { console.log(responseObject); } responseObject = eval('(' + responseObject + ')'); if(responseObject.result == FAILURE) { $("#deleteMe").parent().css("width", "80px"); $("#submit-btn").button("reset"); if (!responseObject.message) { message = "There was a problem saving your application."; } else { message = responseObject.message; } bootbox.alert(message); } else { window.location.href = "/workers/activate?jid=44091"; } } </script> <div> <a href="#" id="show-apply-form" class="light-green-btn" role="button" title="Apply Now" style="width:100%;">APPLY NOW</a> <div class="clearfix"></div> </div> <div class="apply-widget" style="display: none;"> <h3>To apply, please fill in the information below</h3> <div class="existing-account">Already have an account? <a href="/pages/login" id="login-link" class="blue-link" title="Log In Now">Log In Now</a></div> <div class="form-body apply-form"> <form action="/workers_ajax/createAccountFromResume/29834/44091" class="errorsRight" id="buildProfileForm" enctype="multipart/form-data" method="post" accept-charset="utf-8"><div style="display:none;"><input type="hidden" name="_method" value="POST"/></div> <div class="form-group row"> <div class="col-sm-12"> <h4>Contact Information:</h4> </div> <div class="form-field col-sm-6"> <input class="required" type="text" name="data[Worker][fname]" id="fname" placeholder="First Name" /> </div> <div class="clearfix"></div> <div class="form-field col-sm-6"> <input class="required" type="text" name="data[Worker][lname]" id="lname" placeholder="Last Name" /> </div> <div class="clearfix"></div> <div class="form-field col-sm-6"> <div class="input text"><input name="data[Worker][unique_identifier]" placeholder="email@example.com" class="required long" id="unique_identifier" type="text"/></div> </div> <div class="clearfix"></div> </div> <div class="form-group"> <h4>Resume:</h4> <div class="input file"><input type="file" name="data[Worker][resume_file]" id="resume_file" size="14"/></div> </div> <div class="form-group"> <h4>Cover Letter:</h4> <div class="input textarea"><textarea name="data[EmployersJobsRankingsLetter][coverletter]" id="coverletter" class="required" placeholder="Why are you interested in this position? Answer any specific questions included in the job advertisement." cols="30" rows="6"></textarea></div> </div> <div class="row"> <div class="col-xs-12 col-sm-6 col-md-7"> <div class="checkbox"> <label> <input type="checkbox" checked id="tos" name="data[Worker][agreed_to_terms]" tabindex="70" /> <div class="gray-text"> I agree to the <a title="Terms of Service" target="_new" href="/pages/termsWorkers">Terms of Service</a><br /><span class="tos-date">(Updated 2012-11-06)</span> </div> </label> </div> </div> <div class="col-xs-12 col-sm-6 col-md-5"> <div class="apply-button"> <a href="#" id="submit-btn" data-loading-text="Uploading..." class="light-green-btn" role="button" title="Submit Application" style="width:100%;">SUBMIT APPLICATION</a> </div> </div> </div> </form> </div> </div> </div> </div> <div id="apply-form-location"> </div> <hr /> </div> <div class="job-post-details"> <div id="job-description"> <div id="vjs-desc">If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you. <p>Our dynamic Operations Team is currently in search of a Call Center Supervisor.</p> <p>To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!</p> <p>Now here’s the fun stuff:</p> <ul> <li>Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential</li> <li>Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met</li> <li>Drive a culture of continuous improvements, new approaches, and personal excellence</li> <li>Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customer</li> <li>Praise and share feedback with direct reports regarding their performance; suggest improvements, changes, or updates when applicable</li> <li>Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices</li> <li>Develop and audit quality assurance strategies to ensure the delivery of world class service</li> <li>Be an ambassador for our culture – role model our values in everything you do</li> <li>Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions.</li> </ul> <p><strong>Requirements: </strong></p> <ul> <li>2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position</li> <li>Outcome oriented with a commitment to achieving personal, client, and company goals</li> <li>Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands</li> <li>Impactful communications skills – both written and verbal</li> <li>Must be able to build a highly engaged, committed, and empowered workforce</li> <li>Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets</li> <li>Work constructively with others to achieve shared goals</li> <li>Significant experience with developing others through coaching, actionable feedback, and hands-on leadership</li> <li>Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages</li> <li>Experience with social media management and providing customer service online via chat is a plus!</li> </ul> <p><strong>Salary & Benefits: </strong></p> <p>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.</p> <p>We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p>Job Type: Full-time</p> <p>Salary: $30,000.00 to $40,000.00 /year</p> <p>Experience:</p> <ul> <li>Call Center: 1 year (Required)</li> <li>Call Center Supervisor: 1 year (Required)</li> <li>Call Center Management: 1 year (Required)</li> </ul> </div> </div> </div> <p class="voffset4"><strong>Other jobs you may like</strong></p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=729e630bd15c73edc4afcc931&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253A5nxZZcC5CoheBtl4%253ApogbNMzFPA5AZ4mo92SK%252BQ%253D%253D%253Ag426%252F2elxRHj%252FjiIhXNLcyeoGa2wMUipUmar1oSBGxn26awlhhBU6Cp6WVLFQDvwHxtJJLX%252F1lrrDWBDTs3IsumjGb7E5p480vSC1UnGs10CkHP%252FVvhxeNvdzc%252BkTESrjro5&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30340023773/" class="blue-link" target="_blank">Data Entry Clerk</a></p> <p class="similar-job-company">Acrux - <span class="text-muted">Duluth, GA</span></p> <p class="text-muted similar-job-date"> 3 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=72997b3e6bdc73edc4de4fc81&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253ACv4OpDMQ2l3Hnncu%253AuURSXp1YrZ%252F6JozI08uYdA%253D%253D%253Ah1y23vxnoDGetebgNqAjedhKilieW00cf0V2%252FXzcd2De3Se0vObAATjhOnlqP8Et6XzFbhtTX4To3usAbOTUOIR7ARx1wA27mduEd1AOQjC90JRenDjhupBxy0e8JBJFSTYRiqLcMI7S3xNITA%253D%253D&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30347397384/" class="blue-link" target="_blank">Operations Manager</a></p> <p class="similar-job-company">McKesson - <span class="text-muted">Duluth, GA</span></p> <p class="text-muted similar-job-date"> 3 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=6cb51690e50c73ec261895201&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253Ap5zbE%252BNeoaq9DU8%252B%253AmumAU7dBTX7n0dgNaLNI%252BQ%253D%253D%253AEJzv%252Fdu46En3UBByQn68eaBZRnoQkO5qOQUd86XKRFjBi13OShbZThWdfJAzG%252BlAcv3sKuBdtYSeLrUM4aA%252FIIAYv7yyySUq9u4dbgsnYsIlAj27DfEkz3pnOI%252FGx%252BUWzo2pTeq7BSRNa%252BxE&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-29831126832/" class="blue-link" target="_blank">Sales Representative</a></p> <p class="similar-job-company">Globe Life - Wilson Agency - <span class="text-muted">Duluth, GA</span></p> <p class="text-muted similar-job-date"> 6 days ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=73702fde7f9c73edda4b01c91&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Duluth%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253ASeOSH1hGjoCrBiJs%253Ab7LL%252BIN5pFM%252FuB1JDmPDvQ%253D%253D%253AS672kizt9gjILMTd6hrxuBbhtcsMLKY9Y70y%252BQyN%252FCR6YTo3WBhtzUF7bqaSnw4gtgeKVbQPOt0Oy4N31KJIjyZIGrwQcuLR0CFFhaoaShFn0LfCIe%252BFvNpTbnT4X7K9k%252BT6&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30304064263/" class="blue-link" target="_blank">Customer Service Specialist</a></p> <p class="similar-job-company">Confidential - <span class="text-muted">Duluth, GA</span></p> <p class="text-muted similar-job-date"> 1 week ago </p> <p class="similar-job-title"><a href="https://www.jobs2careers.com/click.php?jid=73edf38b365c73edd396c49d1&ri=9bfc50c42ba04ecc8ad9d0bb395a5267&job_loc=Buford%2CGA&q=Customer+Service+Call+Center+Supervisor&spl=v1%253AevNynxQ9tHNtKIj6%253A8S3NYNM0omaxEhEPsGhmJA%253D%253D%253AQU%252F7P5M3wjrsqL5nI8%252FUm7qmUtnI6r0LGL%252B2pIKG9WoWXFv9CJA%252BLJVJYGEajycy6wG6KLa5BvTl9t2R%252F6F5oVhE0QFqa7gGAKeX%252FzbTOgYZyuj%252Bcd8WeG3UohdQo6x%252BUvpC6Yts1aEuEaxw&encrypt=0&l=Duluth%2C+GA&query_category_id=130000&t=simplyhired.com&jobkey-30192766419/" class="blue-link" target="_blank">Customer Service Representative</a></p> <p class="similar-job-company">Ultimate Staffing - <span class="text-muted">Buford, GA</span></p> <p class="text-muted similar-job-date"> 13 hours ago </p> <p class="voffset4"> <strong>Apply to jobs on the go with Proven mobile</strong> </p> <div> <a href="/candidates/app" target="_blank" title="Download the iPhone App"> <img src="/css/images/App_Store_available.png" width="112" /> </a> <a href="/candidates/app/google" target="_blank" title="Download the Android App"> <img src="/css/images/google_play_badge.png" width="112" /> </a> </div> </div> </div> </div> </div> </div> </div> ' $scripts_for_layout = '<script type="text/javascript" src="/js/Views/Jobs/search_jobs.js?1619372465"></script>' $no_title_bar = false $no_bottom_bar = false $no_index = false
filemtime - [internal], line ?? include - APP/View/Layouts/responsive.ctp, line 69 View::_evaluate() - CORE/Cake/View/View.php, line 961 View::_render() - CORE/Cake/View/View.php, line 923 View::renderLayout() - CORE/Cake/View/View.php, line 546 View::render() - CORE/Cake/View/View.php, line 481 Controller::render() - CORE/Cake/Controller/Controller.php, line 960 JobsController::view() - APP/Controller/JobsController.php, line 1338 ReflectionMethod::invokeArgs() - [internal], line ?? Controller::invokeAction() - CORE/Cake/Controller/Controller.php, line 490 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 193 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 167 [main] - APP/webroot/index.php, line 118
Moore
Our dynamic Operations Team is currently in search of a Call Center Supervisor.
To be successful in this position, our Call Center Supervisor must demonstrate a focus on motivating and coaching others, as well as leading by example. It is vital that the person in this role be able to wear the role-model hat. He/she must demonstrate a sense of responsibility, independence, sociability, confidence, self-motivation, and flexibility. He/she must be extremely detail-oriented and able to manage multiple projects simultaneously. Timeliness, customer service, keeping up to date on current events are also crucial. We are fast paced. The only thing that is constant is change. Creativity is always welcomed!
Now here’s the fun stuff:
Requirements:
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
We are proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Type: Full-time
Salary: $30,000.00 to $40,000.00 /year
Experience:
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Ultimate Staffing - Buford, GA
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Apply to jobs on the go with Proven mobile
Nr | Query | Error | Affected | Num. rows | Took (ms) |
---|---|---|---|---|---|
1 | SELECT `EmployersJob`.`id`, `EmployersJob`.`employer_id`, `EmployersJob`.`ats_url`, `EmployersJob`.`url`, `EmployersJob`.`title`, `EmployersJob`.`craigslist_city`, `EmployersJob`.`craigslist_sub_city`, `EmployersJob`.`craigslist_sub_sub_city`, `EmployersJob`.`craigslist_state`, `EmployersJob`.`open`, `EmployersJob`.`post_date`, `EmployersJob`.`duration`, `EmployersJob`.`anonymous_post`, `EmployersJob`.`compensation`, `EmployersJob`.`zip`, `EmployersJob`.`description`, `EmployersJob`.`unique_name`, `EmployersJob`.`created_date`, `Employer`.`lat`, `Employer`.`lon`, `Employer`.`id`, `Employer`.`company_name`, `Employer`.`company_logo`, `Employer`.`simple_posting_process`, `Employer`.`user_id`, `Employer`.`zipcode`, `Employer`.`city`, `Employer`.`street_address`, `Employer`.`street_address2`, `Employer`.`state`, `UtZipcode`.`zipcode`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) LEFT JOIN `proven_production`.`employers` AS `Employer` ON (`EmployersJob`.`employer_id` = `Employer`.`id`) WHERE `EmployersJob`.`id` = 44091 LIMIT 1 | 1 | 1 | 1 | |
2 | SELECT COUNT(*) AS `count` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`employer_id` = 29834 AND `EmployersJob`.`open` = 1 | 1 | 1 | 1 | |
3 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 703224 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
4 | SELECT `EmployerMobileImage`.`file_name` FROM `proven_production`.`employer_mobile_images` AS `EmployerMobileImage` WHERE `EmployerMobileImage`.`employer_id` = 29834 LIMIT 1 | 0 | 0 | 0 | |
5 | SELECT `User`.`unique_name`, `User`.`email_validated` FROM `proven_production`.`users` AS `User` LEFT JOIN `proven_production`.`workers` AS `Worker` ON (`Worker`.`user_id` = `User`.`id` AND `User`.`is_worker` = 1) WHERE `User`.`id` = 703224 AND `User`.`active` = 1 LIMIT 1 | 1 | 1 | 0 | |
6 | SELECT `BillingTransaction`.`id` FROM `proven_production`.`billing_transactions` AS `BillingTransaction` WHERE `BillingTransaction`.`employers_job_id` = 44091 ORDER BY `BillingTransaction`.`created_date` desc LIMIT 1 | 1 | 1 | 0 | |
7 | SELECT `EmployersJob`.`title`, `EmployersJob`.`description`, `UtZipcode`.`city`, `UtZipcode`.`state_prefix`, `EmployersJob`.`zip` FROM `proven_production`.`employers_jobs` AS `EmployersJob` LEFT JOIN `proven_production`.`ut_zipcodes` AS `UtZipcode` ON (`EmployersJob`.`zip` = `UtZipcode`.`zipcode`) WHERE `EmployersJob`.`id` = 44091 LIMIT 1 | 1 | 1 | 1 |