Assistant General Manager

San Francisco Group

Jun 22, 2017 - North Beach / Telegraph Hill


Tonys Pizza Napolotana is seeking an Assistant General Manager.

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Assistant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly, our team is harmonious and customers have pleasant dining experiences.

  Responsibilities

 

 

  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Ensure compliance with sanitation and safety regulations
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

 

 

  • Coordinating daily Front of the House and Back of the House restaurant operations
  • Delivering superior service and maximizing customer satisfaction
  • Responding efficiently and accurately to customer complaints

     Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, (POS)
  • Strong leadership, motivational and people skills
  • Acute financial management skills

 

     Check out our website, we look forward to hearing from you!

 

 

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