28785 57104

Housekeeping Desk Clerk (2) Part Time

The Waterfront Beach Resort, A Hilton Hotel

Jul 09, 2019 - Orange County


 

Seeking a highly skilled and effective Housekeeping Desk Clerk to join our team!

The position receives work requests by a variety of methods and dispatches work to the proper housekeeping and trades people so that work can be scheduled promptly and efficiently to ensure complete guest satisfaction and a well maintained hotel. Further responsibilities include following up to ensure proper completion.

Responsibilities Include:

  • Answers all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.
  • Handle associate and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.
  • Maintains the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
  • Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.
  • Responds to all emergency calls. This includes monitoring the alarm system, correctly dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation.
  • Coordinate and control all office traffic.
  • Presentation of a positive, professional, and courteous image, to insure guest satisfaction and maintenance of Hilton's high quality standards. Able to remain calm and perform all essential functions during emergency situations.
  • Retrieves mail from in-house and deliver mail.
  • Filing, report writing, and record keeping.
  • Maintain bulletin boards and other information boards.
  • Provide fill in assistance in the absence of the Administrative Assistant or Storekeeper.
  • Coordinating activities with other departments.
  • Appointment setting.
  • Contacts guests to insure satisfaction with services rendered. Other duties as assigned.

Requirements:

  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Must possess professional telephone and radio etiquette. Ability to accept, repeat and verify all forms of communications.
  • Ability to understand and follow written and or verbal instructions.
  • Ability to listen effectively and to speak English clearly.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and/or sit and continuously perform essential job functions. Hearing and visual ability to observe and detect signs of emergency situations.

Position will be required to work a varied schedule that may include evenings/nights, weekends and holidays.

High school graduate or equivalent preferred. Prior customer service/administrative support or housekeeping experience required.

Interested applicants, please submit your resume.

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